GoToMeeting Pricing, Features, Reviews & Alternatives

GoToMeeting

Online meeting software with HD video conferencing

4.45/5 (8,365 reviews)

GoToMeeting overview

What is GoToMeeting?

GoToMeeting is a web conferencing tool that allows users to host an online meeting with up to 250 participants. Users can share any application on their computer in real time. GoToMeeting offers high-definition video conferencing and unlimited meetings with remote colleagues. Attendees can connect to meetings from their Mac, PC, iPad, iPhone or Android device.

Leaders can start a meeting instantly by clicking "Meet Now", schedule a meeting in advance, or create a recurring meeting that is ready to use at any time. Guests and attendees join meetings free of charge; and the apps are free, too. Attendees simply click the meeting link provided by email or instant message, or enter a meeting ID given to them over the phone. The meeting organizer can share either their whole screen or choose to just show a specific application, including high-definition video conferencing.

Pricing

Starting from
$12/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L
GoToMeeting screenshot: Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off.Introducing: The New GoToMeetingGoToMeeting screenshot: Flawless Video Meetings

An all new sleek & intuitive interface that let's you navigate meetings with ease.GoToMeeting screenshot: Select Your Preferred Camera View

Build better business relationships with an all new 1:1 view during individual meetings. Or use it with multiple participants to automatically see the active speaker.GoToMeeting screenshot: Share Content Seamlessly

Presentation mode allows you to share presentations & other important pieces of content with attendees.
GoToMeeting screenshot: Consume Content Clearly

New attendee view designs & magnification functionality makes it easy to see the presenters screen.
GoToMeeting screenshot: GoToMeeting Mobile App

Meet anywhere with the GoToMeeting Mobile app. Free on any iOS or Android device.

GoToMeeting user reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.4
  4.3
Jorge B.

Good solution for online meetings and presentation

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: Capterra

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection. The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros
I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons
I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wesley C.

Perfeito para treinamentos em larga escala (auditório)

Used daily for 6-12 months
Reviewed 2021-03-30
Review Source: Capterra

No geral a minha experiência tem sido boa, usamos como software principal para dar treinamentos em larga escala (100+).

Pros
Sem dúvida o ponto positivo neste aplicativo é a quantidade de pessoas que suporta. Antes de conhecer o GTM era bem complicado ministrar treinamentos para os parceiros da empresa, devido a quantidade de pessoas simultâneas que precisamos atender (100+). Hoje conseguimos controlar quem fala e a hora que fala, e isso facilita muito a apresentação do treinamento, sem interrupções e ainda gravar o treinamento, que fica disponível por link posteriormente.

Cons
O fato de ter de instalar um software na maquina me deixa um pouco insatisfeito, e tenho a certeza que afeta outros usuários. Em meio a uma era digital em que na internet sofremos com vírus em tudo praticamente, o usuário fica desconfiado com um download e execução. Outro ponto é que em várias empresas a instalação depende do TI para ser executada, dificultando a realização e participação nas reuniões executadas no GTM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Rad D.

Poor Product, Worse Dupport

Used weekly for 1-2 years
Reviewed 2020-10-14
Review Source: Capterra

My relationship with LogMeIn and GoToMeeting was bad from the start. As I was looking for a product to deliver webinars and charge for events, I was promised the moon by sales reps that I later learned didn’t understand the tool and gave me erroneous information. I was also assured before my purchase that their support was top notch. It wasn’t. My biggest complaint, aside from things that didn’t work as promised, was the inept support. I frequently got techs who knew less about their product than I did. I was frequently given incorrect information and many times was promised a call back that never came. When the pandemic hit and I increased my for sale webinar events, I experienced problems with the integration to PayPal. From the first time I called, they refused to consider that the problem could be with them and insisted it was with PayPal. They refused to investigate, even though PayPal reps had thoroughly investigated and had some suggestions. They simply refused to consider the possibility of a problem on their end. This despite the promises and hard sell they gave me about how well this feature worked. It was the primary reason that chose their product in the first. After forcing the escalation of my concerns to upper level people in the organization, I thought I’d found someone to listen and dig into what was going on. Instead, I got more hollow assurances and promises of follow up and call backs that never happened. overall, a disaster.

Pros
Not much. I was able to offer webinars, but many of the features promised by sale reps didn’t pan out or work as promised.

Cons
Poor integration with PayPal when selling events. Bugs in applications, things that worked only if you did an end run around a problem that went unfixed for the entire time I had the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jeff M.

GoToMeeting Consistently Delivers

Used daily for 2+ years
Reviewed 2021-03-16
Review Source: Capterra

Overall, the service is reliable and that's why we stick with it. The UI is friendly as well.

Pros
Our company uses this meeting software daily. For the most part, it's always reliable, has great quality sound, and is easy to use to share screens, record, and other basic functions.

Cons
For users new to the software, they have to download it first before using. This becomes an issue when the user doesn't know this and is then late to the meeting. Also, users seems to have a semi-difficult time installing it on their computers and devices. Also, I am personally not a fan of the phone app because it tends to have poor "internet connection" when connected to a cell phone tower. I typically just call in instead, but then you can't see someone's screen. We also aren't a fan at allowing you to run more than one meeting at a time (they upcharge for that).

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Matthew B.

Good audio quality and very good recordings

Used daily for 2+ years
Reviewed 2021-02-04
Review Source: Capterra

Overall the experience has been good. GoToMeeting in my experience isn't the most popular choice and it has been unknown for a few of my newer clients. If you organize a meeting with people unfamiliar with GoToMeeting - be sure to factor in time for them to set it up.

Pros
I love the ability to record my meetings in very good quality. I am then able to place it in a share drive and share it with clients and/or team members. Due to the high quality of the recordings it can take quite a bit of space - but I rather not compromise the quality for storage space.

Cons
I dislike the high cost. I had wanted to acquire this for my personal use and it isn't worth the price. There are alternatives like Zoom and Google Meet that can perform well that I use in my personal work.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 2/10

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GoToMeeting pricing

Starting from
$12/month
Pricing options
Free trial
Subscription
View Pricing Plans

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

GoToMeeting features

API
Alerts/Notifications
Call Recording
Call Routing
Chat/Messaging
Collaboration Tools
Communication Management
Contact Management
Live Chat
Mobile Access
Reporting/Analytics
Third Party Integrations
Video Conferencing

Access Controls/Permissions (174 other apps)
Activity Dashboard (193 other apps)
Call Monitoring (169 other apps)
Customizable Branding (141 other apps)
Data Import/Export (150 other apps)
IVR / Voice Recognition (139 other apps)
Reporting & Statistics (208 other apps)

Videos and tutorials

Additional information for GoToMeeting

Key features of GoToMeeting

  • Application Sharing
  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant Messaging
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings
View All Features

Benefits

Boost Employee Productivity

Easily collaborate with remote team members.
Integrate online meetings into your regular in-person meetings.
Complete projects faster by holding online review sessions.
For company-wide all-hands meetings, use GoToWebinar®.

Increase Sales

Turn sales calls into instant demos in one click.
Qualify prospects by conducting online presentations.
Review sales agreements online.

Consult from anywhere

Keep clients up to date while avoiding costly on-site visits.
Securely share documents, designs and project plans online.
Use Drawing Tools to highlight main ideas on-screen.

Reduce Training Costs

Update remote customers and employees without traveling.
Host training sessions more frequently – at the same low rate.
Provide hands-on experience by sharing keyboard and mouse control.
For a more comprehensive training solution, use GoToTraining®.

Provide Online Support

Share the client's desktop to resolve technical issues.
Collaborate with colleagues on a customer's problem.
Do you frequently support customers online? Try our GoToAssist Express® support product.