GoToMeeting Pricing, Features, Reviews & Comparison of Alternatives

GoToMeeting

Online meeting software with HD video conferencing

4.47/5 (7,131 reviews)

GoToMeeting overview

What is GoToMeeting?

GoToMeeting is a web conferencing tool that allows users to host an online meeting with up to 250 participants. Users can share any application on their computer in real time. GoToMeeting offers high-definition video conferencing and unlimited meetings with remote colleagues. Attendees can connect to meetings from their Mac, PC, iPad, iPhone or Android device.

Leaders can start a meeting instantly by clicking "Meet Now", schedule a meeting in advance, or create a recurring meeting that is ready to use at any time. Guests and attendees join meetings free of charge; and the apps are free, too. Attendees simply click the meeting link provided by email or instant message, or enter a meeting ID given to them over the phone. The meeting organizer can share either their whole screen or choose to just show a specific application, including high-definition video conferencing.
www.goto.com

Pricing

Starting from
$12/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 5 other markets, Europe, India, Latin America, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, Finnish, French, German and 4 other languages, Italian, Japanese, Spanish, Swedish
GoToMeeting screenshot: Join Meeting Preview

Now you can choose how you enter a meeting. Audio through your computer or dial-in via phone. Turn your webcam on or off.Introducing: The New GoToMeetingGoToMeeting screenshot: Flawless Video Meetings

An all new sleek & intuitive interface that let's you navigate meetings with ease. GoToMeeting screenshot: Select Your Preferred Camera View

Build better business relationships with an all new 1:1 view during individual meetings. Or use it with multiple participants to automatically see the active speaker.GoToMeeting screenshot: Share Content Seamlessly

Presentation mode allows you to share presentations & other important pieces of content with attendees.
GoToMeeting screenshot: Consume Content Clearly

New attendee view designs & magnification functionality makes it easy to see the presenters screen.
GoToMeeting screenshot: GoToMeeting Mobile App

Meet anywhere with the GoToMeeting Mobile app. Free on any iOS or Android device.

GoToMeeting reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.4
  4.3
Jorge Bernal García

Good solution for online meetings and presentation

Used daily for 2+ years
Reviewed 2020-03-26
Review Source: Capterra

I have offices, customers, account managers, partners and even developers in severalc countries. With this solution I can keep meetings or presentations everywhere in the World where I have Internet connection. The sound can be by Internet or phone call, I can share my screen ot my webcam, and aldo I can save the meeting, to keep track of it.

Pros
I've tried other solutions and for me the best from this solution is how easy is to access to the conference for my customer. Just one click and they are inside the conference.

Cons
I would like to send invitations to my customers from the same interface instead than copy&paste the content of the access. It has plugins with main mail solutions like outlook and GMail, but sometimes because I am in a customer with firewall email rules that don't let me access to my server from outllok but only by webmail, I have to create the conference form one site copy&paste and send the invitations from my webmail.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Richard Crane

GoToMeeting isn’t great, but it isn’t bad either

Used daily for 2+ years
Reviewed 2019-12-02
Review Source: Capterra

Overall it does exactly what I need it to do, but I’m really comparing it to WebEx. With WebEx, I could record meetings, create meetings through Outlook, and it had SSO enabled. GoToMeeting seems like a step backwards, but it still gets the job done. Just a little more tedious in my opinion.

Pros
I like that it allows me to hold conference calls and screen share. Really, that’s all I need it to do. I do a lot of demos and walkthroughs with clients and customers, so GoToMeeting is critical for my success. It also allows my customer to share their screen so I can see what errors or issues they’re having on their end. It really helps with the show-don’t-tell aspect of my job. I also like that my PIN never changed. It was a little on the long side, but after a week or so, I had it memorized. Made opening meetings really fast.

Cons
I’m realizing the things I like least about GoToMeeting may be on our configuration side. For example, we don’t have single sign-on (SSO), so anytime I need to open GoToMeeting, I need to log into my account. That gets a little annoying. It also doesn’t integrate with Outlook, which is also annoying. I have to go into GoToMeeting, copy my meeting information, and then paste it back into an Outlook appointment. Just a lot of needless steps. But this could just be on my side - something that we could configure if we wanted to. And I don’t have the ability to record meetings, which may be a licensing issue or configuration issue. Either way, I don’t like it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Tyler Frecker

Competent conference platform, but support is dismal

Used weekly for 1-2 years
Reviewed 2020-04-30
Review Source: Capterra

GoToMeeting is an effective platform for most business needs. Just be sure that you do not require any unique support needs, or if you do that you have the time to wait and deal with the technician tango that companies like this do.

Pros
GoToMeeting contains a range of important features to remain competitive in the conference arena. It integrates with Outlook with was an important requirement for us, and offers both on-demand and scheduled meeting capabilities.

Cons
I am an admin for my company, and my team has reported several technical issues including problems with screensharing and lots of audio difficulties. GoToMeeting's technical support is typical of a large company where you must wait on hold in a call center and get passed around to several low-skilled off-shore technicians who don't seem to know how to help you or who waste your time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Juan Pablo Alonzo

Great software for remote meetings, lacking some features you might find in competitors

Used weekly for 1-2 years
Reviewed 2020-01-16
Review Source: Capterra

This software works. The mobile apps run great and won't dissapoint. The addins to install on PC and Mac are lighweight and install very quickly and it still leads when connecting to different IT environments (we have never experienced having issues with a customer when using GoTo Meeting in their network), something that some remote meeting softwares haven't been able to achieve.

Pros
GoTo Meeting was our first selection when having remote meeting within our company untill last year (2019). It just works as expected, does not consume too many (computing and network) resources and works on most IT environments (incluiding our customer's). The addins install quick and easy and the sharing features are great. It usually has an admin that creates the meeting and the meeting needs to be started by the admin. Has all the basic features you would need to have a remote meeting (audio - video, screen sharing, inmersive chat, Q&A, participants list, some controls, etc) but it doesn't have had too many updates for some time and lacks some features we have found productive (whiteboard, for example).

Cons
The software works great. Nevertheless, we have found some features in other remote meeting software that could make it ideal: have anyone in your organization be able to have admin rights (create meetings, start meetings, change meeting configurations, etc) and some features that nowadays might be very useful (whiteboard, a note taking module to be able to take notes and share them when the meeting ends, more options to connect audio - to name a few).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jaimin Shah

Very user friendly!

Used daily for 1-2 years
Reviewed 2020-03-31
Review Source: Capterra

Very useful for conducting the live meetings with the screen sharing!

Pros
Scheduling meeting is very easy, in less than 30 seconds you can schedule the meeting and entire call details will be generated automatically with new dial-in number and new meeting id every time! Screen sharing quality is very nice and sharp! Very easy to use and saves a lot of time!

Cons
There is not anything that I did not like about this software yet! All the features which you are looking for are available here!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GoToMeeting pricing

Starting from
$12/month
Pricing options
Free trial
Subscription
View Pricing Plans

Professional: $12 per month billed annually (150 participants)

Business: $16 per month billed annually (250 participants)

Enterprise: Contact us for custom packages that fit all your company's needs. (up to 3,00 participants)

GoToMeeting features

API
Call Recording
Chat
Conferencing
Video Conferencing

Activity Dashboard (129 other apps)
Automatic Notifications (105 other apps)
CRM Integration (80 other apps)
Call Monitoring (91 other apps)
Call Routing (99 other apps)
Call Transfer (93 other apps)
Caller ID (83 other apps)
Communication Management (95 other apps)
Contact Management (89 other apps)
Instant Messaging (108 other apps)
Real Time Notifications (79 other apps)
Real Time Reporting (83 other apps)
Reporting & Statistics (132 other apps)
Third Party Integration (158 other apps)
Voice Mail (83 other apps)

Videos and tutorials

Additional information for GoToMeeting

Key features of GoToMeeting

  • Application Sharing
  • Audio conferencing via phone and computer
  • Drawing tools
  • Full desktop sharing
  • Instant Messaging
  • Instant meetings with a single click
  • Integrated scheduling with Microsoft Outlook®
  • Join from Mac, PC, iPad®, iPhone® or Android
  • One-click high-definition HDFaces™ video
  • One-time scheduled meetings
  • Recording
  • Recurring meetings
View All Features

Benefits

Boost Employee Productivity

Easily collaborate with remote team members.
Integrate online meetings into your regular in-person meetings.
Complete projects faster by holding online review sessions.
For company-wide all-hands meetings, use GoToWebinar®.

Increase Sales

Turn sales calls into instant demos in one click.
Qualify prospects by conducting online presentations.
Review sales agreements online.

Consult from anywhere

Keep clients up to date while avoiding costly on-site visits.
Securely share documents, designs and project plans online.
Use Drawing Tools to highlight main ideas on-screen.

Reduce Training Costs

Update remote customers and employees without traveling.
Host training sessions more frequently – at the same low rate.
Provide hands-on experience by sharing keyboard and mouse control.
For a more comprehensive training solution, use GoToTraining®.

Provide Online Support

Share the client's desktop to resolve technical issues.
Collaborate with colleagues on a customer's problem.
Do you frequently support customers online? Try our GoToAssist Express® support product.