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HelpSite

Knowledge management software

Table of Contents

HelpSite - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: March 2026

HelpSite overview

What is HelpSite?

HelpSite is a SaaS tool that makes it super easy to create a hosted knowledge base or support center.

With HelpSite, teams can create a public support center with FAQs for customers/users, or administrators can create a completely private/internal knowledge base for employees or partners.

The knowledge base on HelpSite will be searchable, fast, and mobile/responsive-friendly. Managers can personalize the layout, styles, and markup to match the brand, and the site can live on a custom domain.

Starting price

14.99 /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Knowledge Base

Pricing

Color and Layout Customization

HelpSite’s user interface

Ease of use rating:

4.7

(68)

HelpSite pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(1)

3-4(18)

5(49)

What do users say about HelpSite?

I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process.

Select to learn more

Who uses HelpSite?

Based on 68 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Information Technology and Services

International Trade and Development

Marketing and Advertising

Others

Use cases

Knowledge Management

Knowledge Base

Customer Service

HelpSite's key features

Most critical features, based on insights from HelpSite users:

Content management

4.7

(19)

Catalog management

4.7

(21)

Text editing

4.1

(9)

Self service portal

4.7

(15)

Collaboration tools

4.3

(12)

Data import/export

4.5

(2)

Access controls/permissions

4.0

(2)

All HelpSite features

Features rating:

4.4

(68)

Access controls/permissions

4.0

(2)

Alerts/Notifications

(0)

API

5.0

(1)

Catalog management

4.7

(21)

Collaboration tools

4.3

(12)

Content library

4.5

(4)

Content management

4.7

(19)

Customizable branding

(0)

Customizable templates

4.5

(2)

Data import/export

4.5

(2)

Decision support

4.2

(9)

Document storage

5.0

(2)

Drag & drop

5.0

(1)

Full text search

4.8

(22)

Knowledge base management

4.6

(25)

Knowledge management

4.7

(3)

Live chat

(0)

Real-Time notifications

(0)

Rich text editor

(0)

Self service portal

4.7

(15)

Single sign on

4.0

(2)

SSL security

4.5

(2)

Text editing

4.1

(9)

Third-Party integrations

5.0

(2)

User management

(0)

Website integration

5.0

(1)

Widgets

(0)

WYSIWYG editor

(0)

HelpSite alternatives

HelpSite

4.7

(68)

Starting from

14.99

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.4

Value for Money

4.8

Customer Support

4.7

Confluence

4.5

(3.6K)

learn more

Starting from

5.42

/user

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.4

Value for Money

4.3

Customer Support

4.3

Microsoft SharePoint

4.4

(5.4K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.1

Features

4.3

Value for Money

4.2

Customer Support

4.1

Notion

4.7

(2.7K)

learn more

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.6

Value for Money

4.6

Customer Support

4.4

HelpSite pricing

Value for money rating:

4.8

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

1 Site and Custom Domain & SSL
1 Team Member
25 Articles

Standard

14.99

Per month

Features included:

250 Articles
2 Sites
5 Team Members
Remove Helpsite Branding and Custom Domain & SSL

Gold

49.99

Per month

Features included:

2500 Articles
50 Team Members
5 Sites
Private/Internal KB and Custom Domain & SSL
Remove Helpsite Branding

Plus

99.99

Per month

Features included:

10000 Articles
250 Team Members
25 Sites
Custom Redirects
Custom Roles/Permissions and Custom Domain & SSL
Private/Internal KB
Remove Helpsite Branding

Enterprise

No pricing info

Features included:

Advanced Customizations
Concierge Onboarding
Prioritized Feature Requests
Prioritized Support
Unlimited Articles
Unlimited Sites
Unlimited Team Members
Uptime/Reliability SLA and API Access

User opinions about HelpSite price and value

Value for money rating:

4.8

(68)

To see what individual users think of HelpSite's price and value, check out the review snippets below.

“I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process.”

Bradley U.

Chief Content Creator

“The subject line FAQ searching is fairly accurate most of the time, but for some keywords and phrases too many results are returned which can be confusing to some novice clients.”

Arthur D.

Owner