Hiver vs HelpDesk

Google Workspace

LiveAgent

Front

Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer comms by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration.

Hiver is an AI email management software that helps teams organize their inbox and manage incoming emails to addresses like support@ or info@. Key features include email assignment, tags for visibility, internal collaboration, automations, and AI tools at each step of the journey. 

Access Controls/Permissions

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Automated Routing

Autoresponders

Business Process Automation

Campaign Analytics

Canned Responses

Change Management

Chatbot

Chat/Messaging

Collaboration Tools

Commenting/Notes

Communication Management

Customer Communication

Customer Complaint Tracking

Customer History

Customer Portal

Customer Service Analytics

Customer Support

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Distribution

Email Management

Email Monitoring

Email Templates

Employee Directory

Event Triggered Actions

Feedback Management

File Sharing

Full Text Search

Help Desk Management

Inbox Management

Incident Management

Interaction Tracking

Issue Management

Issue Tracking

IT Asset Management

Knowledge Base Management

Live Chat

Macros/Templated Responses

@mentions

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-User Collaboration

Performance Metrics

Prioritization

Problem Management

Process/Workflow Automation

Progress Tracking

Project Management

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real Time Editing

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Access/Control

Reporting/Analytics

Reporting & Statistics

Response Management

Role-Based Permissions

Routing

Rules-Based Workflow

Search

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

Shared Inboxes

Signature Management

SSL Security

Status Tracking

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Tagging

Task Management

Task Progress Tracking

Template Management

Templates

Third-Party Integrations

Ticket Management

Transcripts/Chat History

Voice Mail

Widgets

Hiver

Android

iPhone

Web-based

Freshdesk

Help Scout

FREE

GROWTH

ELITE

Fund Controller

It allows seamless tracking of team emails, including response times, ownership, and which emails are still pending response

travel executive

I work with Hiver at my company to handle flight and hotel reservations. As I mentioned before, I'd like to be able to merge replies that have already been answered in an initial email, unlike Freshdesk, which does allow me to do that.

Customer Experience Supervisor

Hiver is awesome for organization within Gmail, building out automations to keep things clean, and allowing teammates to work seamlessly out of a shared inbox

Customer Success Manager

It made our life lot easier by communication with the internal stakeholders who are part of the email chain, without adding external stakeholders.

TALENT MANAGER

Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work.

It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform.

Customer Service Assistant for Key Accounts

When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder

Instructor

It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.

Website Owner

I love that it integrates seamlessly with Gmail, a platform I already use on a daily basis multiple times a day anyway, doesn't require any additional software to work, and it's affordable for small business owners like myself.

Customer Relations Specialist

We can have our clerks assign emails from the emails that have high volume and filter them to who needs it.

Consultant

It made my life easier and because I can finish my work efficiently, I have extra time on handling different/new tasks which the company loved.

SR Manager Fraud Ops

I think there should be a feature that once enabled allows each individual to be auto assigned a color for sticky notes.

The other thing I really like about Freshdesk is that you can create automated responses, which you can't do in Hiver

Technology Director

It helps to separate emails for those who need assistance from my everyday emails.

Data Processing Spec.

It helps us assign tasks, track progress, and avoid confusion in communication.

Administrative Assistant

It has made managing, organizing and engaging with emails more efficient amongst our team members.

I also have issues viewing the Hiver option menu when working on my small laptop screen.

Senior Analyst, Inside Sales

Sometimes the email integration takes a little while to sync within my email inbox.

Out of many features, I liked the shared inbox feature most.

Hiver has streamlined how we manage shared inboxes in Gmail.

Assistant Director of HR

The knowledge base integration allowed for quick reference and streamlined communication.

It makes managing and responding to emails in a timely manner more organized and efficient.

I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free.

Executive assistant

The navigation is quick and intuitive, and their customer service is top-class—always responsive and supportive.

International Operations

Hiver allows to make notes and tag others.

It helps with email management and teamwork, but the errors we had this year caused some problems.

Business Analytics

Integration with external systems sometimes requires extra effort or custom solutions.

Developer

Provides a knowledge base to come back to and filter by tags for easy retrieval.

We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices.

DATA SCIENTIST

Using it as our major customer support workflow has been a game-changer.

It’s intuitive, boosts response times, and keeps our team organized.

It centralizes communication and ensures nothing slips through the cracks.

Hiver makes managing shared inboxes incredibly simple and efficient.

Patient care coordinator

Email management has been much better since using Hiver.

We were overcharged $450, and we were informed that a refund is not possible.

Best of all, I'm using the free version which covers all my needs.

The integration with my work email is excellent and makes my life easier.

Ease of use and provides visibility to other team members queue incase of absence.

What I don't like about Hiver is that I can't merge cases.

It’s easy to use, with a clean, user-friendly interface that helps teams stay organized.

Its simplicity and every click is completing a process.

Senior Executive

The email assignment in the team is amazing feature.

It made this super dry meeting way more fun.

Used Hiver for the first time during a team training event.

Marketing Growth Strategist

Marketing

This is not an issue with Hiver but with Google.

VP, Services

Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues.

Talent Sourcing & Pipeline Manager

It works well with Gmail and gave us the opportunity to allow for two-way communication with candidates who apply through Workday for our positions.

Hiver vs HelpDesk Comparison (2026)

Hiver

HelpDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives