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Hiver vs Bitrix24 Comparison (2026)
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4.7
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Good recommendations?
Overview
Hiver is the agentic customer service platform where teams and AI work together to resolve complex customer issues across channels.
Best free task management software for small business. Register today and get unlimited users free. Bitrix24 offers Agile and Scrum approach facilities. That is Gantt, Kanban, Scrum teams/cycles. Let's not mention basic instruments like calendars or event scheduling.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
148
5
4
3
2
1
116
25
2
2
3
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this app4.2
1K
5
4
3
2
1
470
360
120
29
30
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this appPros
“It allows seamless tracking of team emails, including response times, ownership, and which emails are still pending response”
TA
Taylor A.
Fund Controller
“I work with Hiver at my company to handle flight and hotel reservations. As I mentioned before, I'd like to be able to merge replies that have already been answered in an initial email, unlike Freshdesk, which does allow me to do that.”
NM
Nicole M.
travel executive
“Hiver is awesome for organization within Gmail, building out automations to keep things clean, and allowing teammates to work seamlessly out of a shared inbox”
FS
Fletcher S.
Customer Experience Supervisor
Pros
“It has impressive set of business collaboration tools in one platform, including CRM, project management, task tracking, team communication, document sharing, and workflow automation.”
AR
Ansuman R.
Ecom Manager
“I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform.”
Peter C.
Regional Director of Business Development
“The tool is very clear and well organized, allows for the storage of a wealth of information and are packed with additional features that makes them highly versatile.”
JH
Jennifer H.
Realtor Associate
Cons
“When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder”
ID
Iván D.
Customer Service Assistant for Key Accounts
“It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.”
SM
Sanaa M.
Instructor
“I also have issues viewing the Hiver option menu when working on my small laptop screen.”
TA
Taylor A.
Fund Controller
Cons
“Some advanced settings take time to learn, and performance can occasionally slow down when working with large amounts of data.”
AR
Ansuman R.
Ecom Manager
“The interface can feel cluttered and overwhelming, especially for new users.”
SB
Sifiso B.
Project Manager
“It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.”
AU
Adrian U.
CEO
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review8 days ago
Key features
- Total features114
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Summarization
- AI Text Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Adaptive Learning
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Cross-system Integration
- Custom Domains
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Automation
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Sharing
- Full Text Search
- Generative AI
- Gmail Integration
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Natural Language Processing
- Performance Metrics
- Predefined Rules
- Problem Management
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Snooze
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Unified Inbox
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features180
- @mentions
- AI Agent Configuration
- AI Copilot
- AI Sorting
- AI Summarization
- AI Text Summarization
- AI Writing Assistant
- API
- Absence Management
- Access Controls/Permissions
- Account Management
- Accounting
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad Optimization
- Ad hoc Reporting
- Adaptive Learning
- Agenda Management
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audience Targeting
- Audio Calls
- Audio/Video Conferencing
- Audit Trail
- Authentication
- Auto Update
- Auto-Dialer
- Automated Attendant
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Call Distribution
- Autoresponders
- Availability Management
- Backup and Recovery
- Bar Chart
- Batch Communications
- Batch Processing
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Blogs
- Brainstorming
- Bug Tracking
- Business Intelligence
- Business Process Automation
- Business Process Control
- CAN-SPAM Compliance
- CMS Integration
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Transcription
- Call Transfer
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Channel Management
- Chat/Messaging
- Chatbot
- Class Scheduling
- Click Tracking
- Client Database
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Commission Management
- Committee Management
- Communication Management
- Computer Telephony Integration
- Conferencing
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Delivery
- Content Ideas
- Content Library
- Content Management
- Content Marketing
- Content Publishing Options
- Contractor Management
- Conversation Intelligence
- Cross-system Integration
- Custom Domains
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Management
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Customization
- Daily Reports
- Dashboard
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Migration
- Data Storage Management
- Data Synchronization
- Data Visualization
- Deadline Management
- Deal Management
- Decision Support
- Dependency Tracking
- Design Management
- Discount Management
- Discussions/Forums
- Distribution Management
- Document Capture
- Document Editing
- Document Generation
- Document Management
- Document Storage
- Donation Management
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Forms
- Electronic Signature
- Email Automation
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Monitoring
- Email Templates
- Email-to-Task Conversion
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Management
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Scheduling
- Event Calendar
- Event Management
- Event Scheduling
- Event Triggered Actions
- Exhibit/Vendor Management
- Expense Tracking
- Feedback Management
- File Sharing
- Full Text Search
- Generative AI
- Gmail Integration
- Help Desk Management
- IT Asset Management
- IT Incident Management
- Inbox Management
- Incident Management
- Integration into Third Party Applications
- Interaction Tracking
- Issue Management
- Issue Tracking
- Knowledge Base Integration
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Macros/Templated Responses
- Microsoft Outlook Integration
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-User Collaboration
- Natural Language Processing
- Performance Metrics
- Predefined Rules
- Problem Management
- Progress Tracking
- Project Management
- Queue Management
- Real Time Editing
- Real-Time Analytics
- Real-Time Chat
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Search
- Search/Filter
- Security & Compliance
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Snooze
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Tags
- Task Management
- Task Progress Tracking
- Template Management
- Templates
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Unified Inbox
- Voice Mail
- Widgets
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations8
- 3CX
- Adobe Acrobat
- Aircall
- Asana
- Asterisk
- Calendly
- Claude
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Miro
- MySQL
- Okta
- QuickBooks Online
- Slack
- Stripe Billing
- Twilio
- Zapier
- Total integrations19
- 3CX
- Adobe Acrobat
- Aircall
- Asana
- Asterisk
- Calendly
- Claude
- HubSpot Sales Hub
- Intuit Mailchimp Email Marketing
- Jira
- Jotform
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Project Server Subscription Edition
- Microsoft Teams
- Miro
- MySQL
- Okta
- QuickBooks Online
- Slack
- Stripe Billing
- Twilio
- Zapier
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