Khoros Communities - 2026 Pricing, Features, Reviews & Alternatives

Khoros Communities is a brand community platform that allows organizations to host and manage peer-to-peer spaces for customers to find answers, develop expertise, and share experiences. Features include content moderation, customizable branding, reports and analytics, gamification, content syndication, and more.

Khoros Communities enables brands to connect and engage with pre-existing customers and attract new ones by integrating authentic, trusted content into the customer journey. The platform transforms customer search, evaluation, purchase, and support interactions into digital learning experiences to help organizations accelerate resolution time and develop brand identity.

With Khoros Communities, customers can share knowledge, learn, and find answers from the community. Organizations can host and manage conversations through forums, blogs, contests, and quizzes to encourage customer participation. Additionally, customers can provide peer validation, add comments, contribute to a tribal knowledge base, and post questions to the community.

With the analytics and moderation feature, Khoros Communities users can evaluate customer performance and engagement, see top contributors, monitor support interactions, and moderate content. This enables organizations to prevent any potential damage to the brand from untrustworthy or false content being published and distributed among the community.