MailTrack Pricing, Features, Reviews & Comparison of Alternatives

MailTrack

Email Tracking software

4.46/5 (114 reviews)

MailTrack overview

Pricing

Starting from
$4.95/month
Pricing options
Free
Free trial
Value for money

Devices

Web-based

Markets

United States

Support options

Phone Support
MailTrack screenshot: Mailtrack at GmailMailTrack screenshot: Mailtrack at Google Inbox

MailTrack reviews

Excellent
66
Very good
39
Average
7
Poor
0
Terrible
2
Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.6
  4.4
Peter Hoppe

Great way to know when clients have seen my emails

Used daily for 2+ years
Reviewed 2018-11-28
Review Source: Capterra

Pros
I used to wonder if a client had received my email or not. But now I don't have to wonder. MailTrack sends me a notification when the email has been read. This can help make sure I am giving a client adequate time to read and respond and yet also follow-up with them as needed (for those that might get side-tracked and forget to respond).

Cons
It can't tell who opened an email when you send to more than one person. It would be nice if it would.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Scott Entwistle

OK at what it does...sometimes

Used daily for less than 6 months
Reviewed 2018-10-10
Review Source: Capterra

The software works pretty well for tracking opens. That's really all I ask of it, and for the most part it has filled that job pretty well. I mostly get the notifications, and once I refigure out the mobile part to be working again then it should do that job pretty well across all platforms.

Pros
After losing Newton and Astro, I wanted a solution to track emails that was easy to use and available on desktop and Android. MailTrack was seemingly the most popular, and it integrated to Gmail so I figured why not. Overall it's been an adequate replacement for the email tracking in the two apps above, but not a GOOD replacement. What I like about it is that it has good notifications through Chrome and on your phone. It's well implemented on the desktop in my opinion, I just have it set to be always on and I can customize my settings for where I want notifications and how often. It does the job well from the desktop.

Cons
The mobile setup with Gmail was a pain. I enabled it and it was working for awhile, then randomly it stopped working. I tried installing it domain wide instead, so we'll see how that works. The fact that it's a bit of a hassle to install and then questionable about whether it stays running is not something I like about a software like this that I rely on for sales. Another issue with it is that the tracking is not QUITE as good as Newton. Newton would only alert you when someone else read it, and could even tell who was reading it. MailTrack alerts me that an email is read every time that I open it, which clearly is useless. However it's not the end of the world knowing that I personally am in the email so I disregard it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 6/10

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Krishna Lou

Works great at tracking emails

Used daily for 6-12 months
Reviewed 2019-12-30
Review Source: Capterra

It's a very simple tool and does the job effectively, but can't be used on mobile devices

Pros
Tracks my emails effectively so I know whether or not my email has been read. Gives me a better idea of when I should follow up.

Cons
Can't use it on mobile devices. You can only use it on desktop since it's connected as a Chrome extension. Even then, it was also a little buggy during installation.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 7/10

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Ed Nickow

Easy email tracking

Used daily for 2+ years
Reviewed 2019-10-29
Review Source: Capterra

It's useful to know when emails have been opened. For marketing it helps test various subject lines, and for one off email (e.g. billing and collection) it allows us to followup quickly if email isn't opened.

Pros
Easy to set up and can change tracking options on the fly. It's easy to determine when an email has been opened, and you can "mute" notifications if you don't need to know about multiple opens. There is also a web interface that provides tracking information and statistics.

Cons
Because it relies on a single pixel image for tracking the recipient can prevent tracking by not showing the image. But that's an issue with most software in this category.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Modris Reinbergs

Paying customer but Unable to contact Mailtrack support

Used daily for 1-2 years
Reviewed 2019-06-08
Review Source: Capterra

Devastating that a PRO paying customer is Unable to contact support

Pros
It was great When it was working. Now useless.

Cons
After last Gmail update I have to ALLOW Mailtrack access again. When I go to mailtrack.io with Chrome I get the message "This site can not be reached". I reset the settings and still can not open Mailtrack. Mailtrack does not allow me call or email to them although I have paid for a year. How disgusting can you get? I can access their website with Firefox. Modris Reinbergs modris@gmail.com

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Alexander Fonseca

uncomplicated and dynamic email tracking

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Very useful tool, because it allows you to follow the opening of emails by customers, and know if they received the email and opened for viewing.

Pros
• Every time the email is opened we receive notifications. • Email opening control in real time. • Option to know who uses email tracker in inbox. • Alert not to open emails sent after a certain period. • Integration with Gmail.

Cons
• Subscription to the email in the free version. • It could have a business plan with multiple accounts.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oshan Madusanka

Easiest way to track our emails.

Used daily for 6-12 months
Reviewed 2019-08-11
Review Source: Capterra

Reliable and secure way to track our emails status with the accurate information.

Pros
With the MailTrack extension , we can easily track whether our email received successfully to the receiver and even we can find out that the receiver have open the email which we have sent.When the receiver open the email, we will get an real-time notification about that. Fast and easy to configure the extension.

Cons
Main con which I found was this extension is supports only for Gmail, it would be great if considering on other mail clients as well as.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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shana Napolitano

My ally

Used daily for 6-12 months
Reviewed 2019-11-26
Review Source: Capterra

Makes my life easier, its very simple and functional

Pros
It's a very simple app that allows you to track if someone open your email with a classic green doble check. If someone open your email in 3, 4 or 5 the app sends you an email.

Cons
There are some weeks in which the configuration does not work and does not track the mails. If you get. if you realize the problem, you must uninstall it and install it again

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Dijana K

Best Email Tracker

Used daily for 6-12 months
Reviewed 2019-11-19
Review Source: Capterra

Helps me track my email communication with people in and out of work.

Pros
I started using MailTrack free version and soon upgraded to premium. It a great tool for tracking your email communication, providing received confirmation and read updates.

Cons
I've been using the free version for 6 months and upgraded to the paid because it's super convenient. No issues have been detected so far.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 9/10

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Swaroopa Saripalli

A very handy tool

Used daily for free trial
Reviewed 2019-12-10
Review Source: Capterra

Love having the ability to know when the recipients opened the emails and it takes out the guesswork of wondering if they received the email or not.

Pros
Notifies me when someone opens the emails I sent, and also when they don't open it after 24 hours. It comes in handy with clients to know if they read my emails or not so that I can contact them again if needed. It also tells me how many times they read the email.

Cons
A very few times there's been a glitch and I had the emails not tracked even though I sent them with mailtrack.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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MailTrack pricing

Starting from
$4.95/month
Pricing options
Free
Free trial

MailTrack features

Email Monitoring

Additional information for MailTrack

Key features of MailTrack

  • Event-Based Notifications

Benefits

The simplest email tracking service. The double check in your Gmail.