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OnSIP

Cloud-based softphone and voicemail platform

Last updated: January 2025

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OnSIP - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is OnSIP?

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.

Benefits of using OnSIP

- Availability of multiple plans. The platform provides metered plans with a fixed monthly rate and per-minute fees.

- Unlimited and metered calling plans that are identical to what other VoIP providers offer.

-.The system automatically routes all your calls over a powerful Public Switched Telephone Network (PSTN) to the hosted VoIP PBX system.,

Starting from

18.95

/user

Per month

view pricing plans

start trial

book a demo

OnSIP's key features

Most critical features, based on insights from OnSIP users:

Voice Mail

4.5

(28)

Call Routing

4.3

(29)

Mobile Access

4.4

(23)

Call Transfer

4.1

(22)

Alerts/Notifications

3.8

(19)

Call Center Management

4.6

(8)

All OnSIP features

Features rating:

4.5

(69)

VoIP Connection

4.8

(6)

Real-Time Reporting

(0)

Queue Management

5.0

(1)

Employee Directory

5.0

(1)

Customizable Reports

4.5

(2)

Call Queues

4.5

(2)

Access Controls/Permissions

3.7

(3)

Automatic Call Distribution

5.0

(1)

Call Conferencing

4.0

(2)

Caller ID

4.6

(7)

Contact Management

5.0

(2)

Customizable Caller ID

4.7

(12)

Online Voice Transmission

5.0

(2)

Real-Time Monitoring

4.5

(2)

Real-Time Analytics

4.5

(2)

Reporting & Statistics

3.8

(4)

Collaboration Tools

4.3

(3)

Third-Party Integrations

4.0

(1)

Call Recording

3.7

(7)

Real-Time Data

(0)

Activity Dashboard

(0)

Call List Management

(0)

Real-Time Updates

(0)

Ring Groups

(0)

Role-Based Permissions

(0)

SIP Trunking

4.0

(1)

SMS Messaging

(0)

Spam Blocker

(0)

Two-Way Audio & Video

(0)

Unified Communications

(0)

Video Call Recording

(0)

Video Conferencing

4.0

(1)

Virtual Call Center

(0)

Virtual Extensions

(0)

Call Logging

5.0

(2)

Call Monitoring

3.0

(1)

Call Disposition

(0)

Call Reporting

(0)

Call Screening

(0)

Call Tracking

4.0

(1)

Chat/Messaging

(0)

Communication Management

(0)

Conferencing

(0)

Contact Database

5.0

(1)

Automated Attendant

(0)

API

(0)

Interaction Tracking

(0)

Live Chat

5.0

(1)

Monitoring

(0)

Multi-Channel Communication

5.0

(1)

On-Demand Recording

(0)

PBX

(0)

Activity Tracking

(0)

OnSIP awards

VoIP

79/100

Business Phone Systems

79/100

Softphone

89/100

OnSIP alternatives

OnSIP

4.7

(69)

visit website

Starting from

18.95

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.6

Customer Support

4.9

3CX

4.4

(436)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.3

Customer Support

4.1

JustCall

4.2

(213)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.3

Features

4.1

Value for Money

4.2

Customer Support

4.2

Kixie PowerCall

4.7

(280)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.6

Customer Support

4.7

OnSIP pricing

Value for money:

4.6

Starting from

18.95

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

start trial

OnSIP integrations (6)

Top integrations

OnSIP support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Phone Support

FAQs/Forum

Knowledge Base

Email/Help Desk

Chat

Training options

Documentation

Webinars

Live Online

OnSIP reviews

Overall rating

4.7

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.75/10

Rating distribution

Pros

OnSIP is great to work with. They are always there to help out and get something resolved.

Jonathon E.

IT Administrator

We have implemented several installations with them and the ease of use is amazing. Being able to setup the entire install from my desk before we go is also a very solid plus.

Jonathon E.

IT Administrator

From my experiences, we love the ability to build out our own system to our design. Not having to settle for an out of the box, get what you got solution.

Kevin s.

President

Cons

But we are losing usage to communications apps.

Leonard C.

Head of Information Technology

I was making a leaving a message and received an incoming call-it kept beeping and it was confusing how to navigate this situation.

Randi S.

Admissions Director

Which to me is the same. So had a difficult time trying to explalin we didnt want a message thatcallers could leave a message on.

Philip C.

Library Associate

Read all reviews

OnSIP FAQs

Q. What type of pricing plans does OnSIP offer?

OnSIP has the following pricing plans:
Starting from: $18.95/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

Q. Who are the typical users of OnSIP?

OnSIP has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does OnSIP support?

OnSIP supports the following languages:
English

Q. Does OnSIP support mobile devices?

OnSIP supports the following devices:
Android, iPad, iPhone

Q. Does OnSIP offer an API?

Yes, OnSIP has an API available for use.

Q. What other apps does OnSIP integrate with?

OnSIP integrates with the following applications:
Odoo , HubSpot CRM, Zendesk Suite

Q. What level of support does OnSIP offer?

OnSIP offers the following support options:
Phone Support, FAQs/Forum, Knowledge Base, Email/Help Desk, Chat