OnSIP Pricing, Features, Reviews & Comparison of Alternatives

OnSIP

Cloud-based softphone and voicemail platform

4.71/5 (7 reviews)

OnSIP overview

What is OnSIP?

OnSIP is a softphone and private branch exchange (PBX) solution that helps businesses to streamline operations related to call recording, transfers, monitoring, reporting and more. It allows companies to utilize the desktop or mobile applications to conduct HD video or voice conferences as well as manage voicemails.

OnSip comes with a queue dashboard, which lets supervisors view, distribute, and track all calls based on multiple status filters such as waiting, on call, abandoned, completed and more. Administrators can set up groups for different teams including sales, support, and billing, which streamlines communications by allowing any user from a team to answer incoming calls and queries. Besides, managers and leaders can generate reports to gain insights into agent performance based on criteria such as maximum wait time, total calls answered, and average duration, among other details.

OnSip comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions including Slack, Zendesk, and HubSpot CRM. Plus, users can block contacts, restricting nuisance and unwanted interactions.
www.onsip.com

Pricing

Starting from
$18.95/month
Pricing options
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
OnSIP screenshot: OnSip business hour rulesOnSIP's Platform for WebRTC ApplicationsOnSIP screenshot: OnSip create groupsOnSIP screenshot: OnSip contacts databaseOnSIP screenshot: OnSip dashboardsayso: A Voice/Video Alternative to Text Chat

OnSIP reviews

Excellent
5

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.7
  4.6
  4.7
Abigail Kuhn

I am in love with OnSIP, It has simplified my life!

Used daily for 6-12 months
Reviewed 2019-04-12
Review Source: Capterra

My experience has been great with OnSIP. They have exceptional customer service I've received exactly what I needed each time. I have a personal coach who checks in with me every so often to ensure that things are going good as well. I highly, highly recommend using this cost effective service for your at home business!

Pros
I love that I can now add business lines into my home office for a fraction of the cost of doing it through the local phone company and I have clear crisp phone service. Everytime I have needed customer service I have had an excellent experience and they have taken care of each issue with great care and speed getting me back online and going again quickly. With my home office phone I can have up to 4 lines (depending on the phone you can have many more) and I can tell which is ringing so I know how to answer properly and helps me to be more professional. So, so much easier than having my cell phone ring all the time.

Cons
It doesn't have a texting feature, I just use Google Voice to get this feature it just means that I have to have 2 seperate numbers for my business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Bryan Cooper

OnSip for small biz

Reviewed 2015-05-15
Review Source: Software Advice

Pros
We have been very happy with Onsip as a VOIP vendor. Their service works well for our 2 store business with 2 commercial kitchen. As a wine club, we have thousands of members and Onsip works very well for inbound and outbound over the past 3 years. We have a home office, and with Onsip, we can easily be at home, answer store phones when they are closed, transfer calls between locations, call any part of our business for free. Onsip became essential part of our small biz on day one. On our plan, adding extensions is super easy and free - our 2 retail spaces has general purpose shared phones. We still intend to add several more extensions at basically, no cost. Our monthly cost is equal to what we paid Attempting to Telephone (AT&T) for just one location. So our savings are at least 30% and the functionality is much better.

Cons
There are a few features that we need - telemarketing blocking or global blocking; international calling allowed but to only specific countries. Some requested new features cost a bit more than we want to pay - busy light indicator shouldn't be as expensive. Or new features could be bundled with things like telemarketing block and then totally worth it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Kate Schiffelbein

Easy to use, convenient, good-enough desktop app

Used daily for 2+ years
Reviewed 2018-05-11
Review Source: Software Advice

Our connection has always been clear and it's been easy to quickly log in and make calls from other devices when necessary. Only wish would be for a more compact version of the desktop app that could be kept open. The existing app takes a fair amount of real estate on the screen.

Pros
Easy to move extensions or use the web app across various devices Desktop app is easy to install/setup Clean consistent connection

Cons
Wish there was a compact version of the desktop app that could be kept open and given screen space at all times when not using a separate phone

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

OnSip VoIP was the best experience I could have asked for.

Used daily for 2+ years
Reviewed 2019-05-02
Review Source: Capterra

It was amazing. We were stuck using an aging and unsupported physical PBX system that was showing its age. With no real experience with rolling out a VoIP system to our users I reached out online and one of their engineers actually responded directly. They were not very hostile or pushy, communicated at my pace, and even spoke honestly about their shortcomings and areas where other competitors might offer stronger solutions for us or how we could work with them to resolve those issues within our infrastructure. Honesty and integrity from a vendor goes a long way in my book.

Pros
The support was hands down some of the best I have dealt with, from the moment of contact to the day I unplugged our old PBX server.

Cons
Their web application was a poor reflection of the quality of their physical offering but that has since been addressed and is now something I no longer believe is an issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Igor Churilov

One of the best and most trusted VoIP services

Used weekly for 2+ years
Reviewed 2018-04-10
Review Source: Software Advice

One of the best VoIP providers in terms of service, features, ease of use, and price. I can wholeheartedly recommend them to anyone looking for a reliable VoIP vendor.

Pros
Very easy account setup and clear instructions on how to use the service itself. The pricing is wonderful so it definitely won't be a big budget burden. Good sound quality for the price. The support is also very responsive, at least during the several times I needed to reach them.

Cons
I have had an issue using my account in a 3rd party VoIP software. It is not directly OnSip's fault, but I wish they had more tutorials for external popular software. They were also using Java to make calls from their own site, which might be a security concern for some.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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OnSIP pricing

Starting from
$18.95/month
Pricing options
Subscription
Free trial
View Pricing Plans

OnSIP is offered across three pricing plans, outlined below.

• Unlimited: 18.95 per month per person.
• Basic: $49.95 per month per account + 2.9 cent per minute
• Sayso Website Chat: Free

It also offers three add-ons, outlined below:

• Inbound Bridge: $1.95 + 0.5 ¢ per minute
• On net conference suite: $19.95
• Queues+ reporting dashboard: $14.95 per seat

OnSIP features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Conferencing
Contact Management
Instant Messaging
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail

CRM Integration (82 other apps)
Communication Management (102 other apps)
Customizable Branding (81 other apps)
Real Time Reporting (85 other apps)

Videos and tutorials

Additional information for OnSIP

Key features of OnSIP

  • Access Controls/Permissions
  • Call Logging
  • Employee Directory
  • Ring Groups
  • Unified Communications
  • Virtual Extensions
  • Voice Quality Enhancement
  • Web Conferencing
View All Features