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SpitFire
4.6
(22)

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Web-based predictive dialer software for call centers

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(5)

SpitFire Pricing, Features, Reviews and Alternatives

SpitFire product overview

What is SpitFire?

SpitFire is a web-based predictive dialer solution for call centers, offering tools to make inbound and outbound call campaigns. It supports a hybrid dialer which uses the web interface for making calls while the software is installed on client’s server. The solution is based on .Net application environment and uses SQL database in the background.

Key benefits of using SpitFire

• Spitfire’s predictive dialer feature allows clients to adjust the daily frequency of inbound and outbound calls manually which ensures daily optimization of call center productivity.

• The auto-dialer feature helps to automatically place outbound calls and connect the answered calls directly to available agents.

• The Quick Connect feature allows agents to log into a campaign with a one-to-one dial ratio and reduce drop call rate.

• SEP is a flexible call center solution which supports unlimited lines, agents and campaigns.

• The preview dialing option allows agents to view the contact information prior to the call and decide to dial-up or drop call.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support

Training options

Videos
Live Online
Webinars
In Person
Documentation

SpitFire features

Functionality

4.3

/5

22

Total features

43

7 categories

Most valued features by users

Reporting/Analytics
API
Contact Management
Call Recording
Call Monitoring
Data Import/Export
Alerts / Escalation
Auto-Dialer

Functionality contenders

SpitFire users reviews

Overall Rating

4.6

/5

22

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.75/10
Rating distribution

5

4

3

2

1

18

1

1

1

1

Pros
For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.
Nice to have a completely integrated solution for all customer information as well as script help for callers.
Cons
There was always a 3-5 second delay before the message was left so we were never able to use it. The company was never able to demonstrate a working product refused to give me my money back.
The problem I have with this software is the fact that once a agent has dispositioned the call it cannot be modified. For example if any information is incorrect it cannot be corrected.
Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

Overall rating contenders

AR
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Anonymous Reviewer

Verified reviewer

1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The best voice messaging system with text to speech we've integrated that's quick & easy to install.

Reviewed 5 years ago
Pros

Time zones are extremely convenient and the reports allow us to track & improve metrics. It's been priceless in that regard. We also almost never experience any major issues with connections or quality.

Cons

It does require a strong network for all the features to work seamlessly but once everything is in order, SPX maintains a strong connection & never drops a call. It's turned out to be a very pleasant experience since integration.

Vendor response

Thank you very much for taking the time to write a review!

TM
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Tialee M.

Accounting, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Very user friendly

Reviewed 4 months ago
Pros

The software allows predictive calling as well as u can manually dial. It presents callback in such a way that you will definitely see it but can push back if you are busy or want to reschedule. Spitfire offers easy monitoring of calls and is easily usable with another software.

Cons

The fact that when you are logging notes for each account the date and time is not automatically recorded but must be entered manually.

AR
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Anonymous Reviewer

Verified reviewer

Telecommunications, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Spitfire dialer easily integrated with our phone system

Reviewed 5 years ago

We have a dialer that works most of the time and a 2nd dialer (older software) that was sold to us that is no longer being upgraded and that one barely works.

Pros

Fast setup and works. Has reporting features and can set time zones as well as you can now integrate with salesforce.

Cons

They suggest you reboot the system at least 1 time a week. Another issue we have is when Windows updates are installed an server is restarted all the services that run the dialers don't always start even if they are setup to restart if they fail to start.

JW
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Jason W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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With Complete Honesty...

Reviewed 7 years ago

Having now worked as a Director of Marketing in the call center industry for over 20+ years I can say with complete honesty that I have seen it all! I have worked with many, many dialers in my tenure and worked with many, many organizations that support them. And while I will refrain from speaking negatively about those in the past that seemed to turn in to a complete nightmare, (despite the due...

Pros

No pros were added to this review

Cons

No cons were added to this review

MF
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Mike F.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Spitfire review from multiple purchaser

Reviewed 8 years ago

I have been a Spitfire reseller since early 2006 and have purchased multiple Spitfire systems since then - see www.callcentremagic.com/clients.html for a representative listing of some of these sites, their missions, size and connectivity method used. Initially I was selling Spitfire Pro but ever since the launch of the more robust and fully featured Enterprise Edition my clients have been demanding...

Pros

No pros were added to this review

Cons

No cons were added to this review

SpitFire FAQs and common questions

Q. Who are the typical users of SpitFire?

SpitFire has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does SpitFire support?

SpitFire supports the following languages:
English, Spanish


Q. Does SpitFire support mobile devices?

SpitFire supports the following devices:
Android, iPad, iPhone


Q. Does SpitFire offer an API?

Yes, SpitFire has an API available for use.


Q. What other apps does SpitFire integrate with?

SpitFire integrates with the following applications:
Zoho CRM, Callture, Act!, Pipedrive, MiCloud Connect, Salesforce Sales Cloud


Q. What level of support does SpitFire offer?

SpitFire offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support

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