Bria Pricing, Features, Reviews & Comparison of Alternatives

Bria

VoIP communication and collaboration management solution

4.3/5 (79 reviews)

Bria overview

What is Bria?

Bria is a cloud-based and on-premise Voice over IP (VoIP) solution, which helps businesses manage communication and collaboration via messaging, file sharing, video conferencing, and more. The platform comes with white-label capabilities, which helps organizations design a personalized softphone using custom logos, colors, and configuration.

Bria includes a screen sharing functionality, which lets professionals invite multiple users through a web link as well as manage permissions for demos, webinars, and presentations. It offers numerous features such as call transfer/hold, click-to-dial, automated codec selection, call recording, remote access, push notifications, call history, single sign-on (SSO), and more. The dashboard also enables managers to add or remove users and devices, set up session initiation protocol (SIP) accounts, and handle access controls across multiple devices.

Bria allows enterprises to gain insight into active users, call duration and quality, billing, and connected devices via analytics, key call metrics, and graphs. The application facilitates encrypted communication, message authentication, and secure interactions via real-time transport protocol and LDAP. Plus, it supports integration with various third-party applications via an API.
www.counterpath.com

Pricing

Starting from
$2.95/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Australia, Germany

Supported languages

English
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Bria reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.2
  3.8
Melissa Almeida

Solid Softphone for SIP calls

Used daily for 2+ years
Reviewed 2018-04-05
Review Source: Capterra

The largest benefit to this software is connivence and cost effectiveness. Bria is compatible with many third party applications and most SIP providers will offer configuration support. The combined softphone and USB headset cost is much less than a VOIP phone / headset combo and has no desktop footprint.

Pros
The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating. Configuration is relatively easy, as long as you know your SIP credentials! Configuring the headset is also very simple if the user is diligent about using the device set up utility when changing headsets or USB ports. Support for click to call handlers from third party apps is only available in this paid version, the free version (x-lite) no longer supports this. The ability to transfer to outside lines directly or with a call first option is the main factor for our continued use of this software.

Cons
Customer support is difficult to reach and response for the cloud hosted version was not satisfactory. Updates to the configuration menu caused all our users calls to fail and support was uninformed about the changes and necessary configuration fixes. Individual Bria licenses should immune from such risks as the configuration is saved locally. This is a moderate concern for me, but combined with the lack of an online manual for Bria 5 online (4 was the last version available but can no longer be found on their site) I have given customer support a rating of one star.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Robson Grant

Bria Teams Works Almost Perfectly (Fix)

Used daily for 2+ years
Reviewed 2019-12-19
Review Source: Capterra

I've tried other voip software apps including browser based, and Bria Teams is the best in my opinion because it makes my job easy to provide simply great service to our customers.

Pros
This is my favorite phone software for helping our customers at Kalos Services Inc. Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers.

Cons
I had issues with the software freezing when I allowed the call log fill up. I highly recommend deleting your call log on a daily basis. There is an option for exporting your call history prior to deletion if you need to retain a record.

Response from CounterPath


Thank you for the amazing feedback. It's always great to hear that our product helps you provide great service to your customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eoin Gregory

Bria unifies communication with quick and easy provisioning

Used daily for 6-12 months
Reviewed 2020-06-18
Review Source: Capterra

Bria's mother company built X-lite a powerful feature rich SIP client. They have taken SIP/VOIP telephony to the next level with their unified login/provisioning system and group connectivity.

Pros
Their Windows client is one of the best SIP solutions I've used (and I've used/tried at least a dozen). The best aspect as the uniform provisioning for users. One login gives the user access to all their SIP accounts on different devices. With a mobile or home bases workforce it simplifies connectivity.

Cons
I'd love to see speed dial buttons and I'd like to see an ability to dial dtmf tones while in a call by pasting them rather than by typing them. I'd like to see an easier way to bring the Bria Client "to the front" with one button.

Response from CounterPath


Thank you for taking the time to provide your feedback. I'm happy you like the provisioning feature and the Bria Interface. I'll bring your feedback to our Product team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Sukeforth

Works but application design is mediocre.

Used daily for 2+ years
Reviewed 2020-04-06
Review Source: Capterra

Pros
The call quality is clear, works as designed and I have not had any bugs using it at all. Works great for incoming calls.

Cons
The interface drives me a little mad. The first feature that drives me crazy is that the keys on the application will move... I may be on a call or trying a second number after dialing a first and the application's keypad will move up. This causes me constantly to hit the wrong keys. I would never design this to move or at least have a lock function. Secondly the time out function is way too quick when dialing. I will be listening to a voicemail and typing in the number given, and it tries to auto dial the number if there is a pause of more than a couple seconds. Then I have to cancel and start over again. I haven't found an option to change this time or turn it off.

Response from CounterPath


Michael, thank you for taking the time to write a review, we're happy to know you've been having great quality calls with Bria. I'll forward your feedback regarding interface to our Product Team. For technical issues please reach out to our Technical Support team, tickets are submitted online at https://support.counterpath.com/hc/en-us/requests/new

Rating breakdown

Ease of use
Features

Likelihood to recommend: 2/10

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Anonymous

Great value

Used daily for 2+ years
Reviewed 2020-05-01
Review Source: Capterra

Pros
This software is easy to use, the set up for sip accounts is really simple and the extra configurations to use proxys or dns help a lot when you have to use it outside of the company if via vpn. i find the call recording option being one of the most helpful options since i can get access to my calls for feedback o missing info very quick.

Cons
the only real issue i find with this program is that it has to be updated a lot, and it is really a lot, 1 update every 3 weeks, i don't really get why but that is the only issue i have with bria at the moment.

Response from CounterPath


Thank you for taking the time to provide feedback. It's great to hear how you've been using the call recording feature. Please know our software is updated often to keep up with the latest technology and for improvements.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Bria pricing

Starting from
$2.95/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Bria offers annual pricing plans
• Bria Solo free - $0
• Bria Solo - $2.95/user/month
• Bria Team Standard - $4.95 /user/month
• Bria Team Pro - $9.95 /user/month

Bria features

API
Activity Dashboard
Call Monitoring
Call Recording
Call Routing
Call Transfer
Chat
Communication Management
Conferencing
Contact Management
Customizable Branding
Third Party Integration
Video Conferencing
Voice Mail

Automatic Notifications (110 other apps)
CRM Integration (82 other apps)
Caller ID (88 other apps)
Instant Messaging (112 other apps)
Real Time Reporting (85 other apps)
Reporting & Statistics (138 other apps)

Videos and tutorials

Additional information for Bria

Key features of Bria

  • Access Controls/Permissions
  • Alerts/Notifications
  • Archiving
  • Audio / Video Conferencing
  • Auto Dialer
  • Built-in Telephony
  • Call Conferencing
  • Call Logging
  • Caller Identification
  • Chat / Messaging
  • Chat/Messaging
  • Communication Tools
  • Employee Directory
  • File Sharing
  • Inbound Call Center
  • Knowledge Base
  • Manual Dialer
  • Multi-User Collaboration
  • Online Voice Transmission
  • Outbound Call Center
  • Outbound Reporting
  • Private Chat
  • Quality Management
  • Real-Time Chat
  • Real-time Chat
  • Reporting/Analytics
  • SIP Trunking
  • Screen Sharing
  • Search
  • Telephony
  • Unified Communications
  • VoIP
  • Voice Quality Enhancement
View All Features