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Odigo Logo

Odigo provides Contact Center as a Service (CCaaS) solutions

Table of Contents

Odigo - 2025 Pricing, Features, Reviews & Alternatives

What is Odigo?

Odigo provides Contact Center as a Service (CCaaS) solutions that facilitate communication between large organizations and individuals thanks to a global omnichannel management solution. Thanks to its innovative approach based on empathy and technology, Odigo enables brands to connect with the crucial human element of interaction while also taking full advantage of digital possibilities.

A pioneer in the customer experience (CX) market, the company caters to the needs of more than 250 large enterprise clients in over 100 countries.

Starting from

ic-pricetag

No pricing info

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Odigo's key features

Most critical features, based on insights from Odigo users:

Automatic Call Distribution
Call Center Management
Caller ID
Call Routing
Call Recording
Call Monitoring

All Odigo features

Features rating:

Activity Dashboard
VoIP Connection
Multi-Channel Communication
Computer Telephony Integration
Communication Management
Real-Time Monitoring
Real-Time Analytics
Queue Management
Progressive Dialer
Phone Key Input
Performance Metrics
Performance Management
Outbound Call Center
Online Voice Transmission
Natural Language Processing
Multiple Scripts
Multi-Language
Multi-Channel Management
Monitoring
Manual Dialer
Reporting & Statistics
SIP Trunking
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Survey/Poll Management
Text to Speech
Third-Party Integrations
Virtual Assistant
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
Widgets
Access Controls/Permissions
AI/Machine Learning
Alerts/Escalation
Blended Call Center
Call Logging
Call Queues
Call Scripting
Call Transfer
Callback Scheduling
Campaign Management
CES Survey Structure
Chat Transcript
Chat/Messaging
Chatbot
Configurable Workflow
Contextual Guidance
CSAT Survey Structure
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Data Import/Export
Data Visualization
Event Triggered Actions
For Developers
Inbound Call Center
Intent Recognition
IVR
Knowledge Base Management
Lead Capture
Live Chat

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Odigo support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

Documentation
Webinars
In Person
Videos
Live Online

Odigo reviews

Overall rating

4.0

/5

3

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6.67/10
Rating distribution

5

4

3

2

1

1

1

1

0

0

Odigo FAQs

Q. Who are the typical users of Odigo?

Odigo has the following typical customers:
Large Enterprises

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Q. What languages does Odigo support?

Odigo supports the following languages:
English, French, Spanish


Q. Does Odigo offer an API?

Yes, Odigo has an API available for use.


Q. What other apps does Odigo integrate with?

Odigo integrates with the following applications:
Salesforce.org Nonprofit Cloud, Microsoft Teams, Dialogflow


Q. What level of support does Odigo offer?

Odigo offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Phone Support, 24/7 (Live rep)

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