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Eloquant
Cloud Contact Center Customer Experience platform
Eloquant Pricing, Features, Reviews and Alternatives
Eloquant FAQs
Eloquant has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Eloquant?
Eloquant has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Eloquant support?
Eloquant supports the following languages:
English, French, Spanish
Q. Does Eloquant offer an API?
Yes, Eloquant has an API available for use.
Q. What other apps does Eloquant integrate with?
Eloquant integrates with the following applications:
Salesforce Service Cloud, LinkedIn Jobs, SightCall, Zendesk Sunshine, Messenger, Inbenta, Zendesk Explore, Freshcaller, Dynamics 365 Customer Insights, Microsoft Power Apps, Sellsy, ACCEO Logivision, MongoDB, LinkedIn Recruiter, Dynamics 365, Microsoft Teams, Talkwalker, SugarCRM Mailchimp Integration, Freshdesk, Salesforce Sales Cloud, SugarCRM, LinkedIn Learning, Dialogflow, Alcméon, ServiceNow, iAdvize, Qlik Sense & Qlik View Connector for Jira, Apizee, Freshsuccess, InVision App, Microsoft Copilot Studio, Dynamics 365 Sales, Instagram, Trustpilot, Microsoft Power BI, injixo, Microsoft Power Automate, Oracle Eloqua Marketing Automation
Q. What level of support does Eloquant offer?
Eloquant offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Eloquant product overview
What is Eloquant?
Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.
Key benefits of using Eloquant
Optimize Customer Satisfaction (CSAT, NPS)
Reduce Waiting Time
Reduce Call Contact thanks to automation journey
Improve First Call Resolution
Optimize Employee Engagement and Productivity
Typical customers
Platforms supported
Support options
Training options
Not sure about Eloquant? Compare it with a popular alternative
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Eloquant pricing information
Value for money
3.9
/5
18
Starting from
No pricing info
Pricing options
Value for money contenders
Eloquant features
Functionality
4.4
/5
18
Total features
72
17 categories
Most valued features by users
Functionality contenders
Eloquant users reviews
Overall Rating
4.3
/5
18
Positive reviews
94
%
Overall rating contenders
Verified reviewer
Computer Software, 501-1,000 employees
Used daily for 1-2 years
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Provides a centralized platform for managing customer interactions and customer data and offers automation features to streamline routine tasks and reduce manual workload
Can be expensive to implement and maintain, especially for small businesses and can be overwhelming to manage large volumes of customer data and interactions
Jean Yves P.
Insurance, 51-200 employees
Used monthly for less than 6 months
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L'outil répond parfaitement à nos besoins de centre d'appel et de mesure de la satisfaction client à chaud.Installation sans difficulté, en particulier avec une méthodologie de projet éprouvée et parfaitement maitrisée par les équipes.Support plutôt réactif.
pas grand chose pour le moment. Espérons que ça dure
Showing original review in French. See translation
Merci infiniment pour votre commentaire. Nous sommes ravis de savoir que notre produit et notre accompagnement répond à vos attentes pour gérer et mesurer la satisfaction de vos clients.
Verified reviewer
Marketing and Advertising, 201-500 employees
Used weekly for less than 6 months
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Positive experience. Still learning.
What impressed me the most is the flexibility it offers in reaching out to customers via multiple channels. This ensures that businesses can connect with their customers in a way that suits them best, increasing the chances of receiving accurate and timely feedback. Whether it's through email, text message, telephone, or even scanning a QR code, this solution covers all the bases.
The interface takes a little getting used to. I feel like there is a lot of information available and it takes some navigating to make sure you are seeing what you want.
Thank you for sharing your feedback with us! Wonderful to hear how Eloquant is positively impacting your team's day-to-day. For the interface our UX designers are working to propose soon a optimized user experience. If you ever need assistance with your account, please don't hesitate to reach out to our teams.
Bastien x.
Insurance, 1,001-5,000 employees
Used daily for 2+ years
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Eloquant est un bon produit pour les centre d'appels, mais il ne doit pas être utilisé pour de la téléphonie administrative même si ceux-ci ont un besoin de suivi d'indicateur d'appels.
Les fonctionnalités de création, suppression et modification en masse sont très pratiques pour les administrateurs
Je pense que le couplage avec Elosip à poser beaucoup de problèmes à nos équipes. L'ergonomie de l'application en générale est difficile à appréhender.
Showing original review in French. See translation
Merci de nous avoir fait part de vos commentaires. Nous vous en sommes très reconnaissants. Notez que nous avons apporté quelques améliorations pour optimiser nos solutions et offrir une meilleure expérience à l'utilisateur à travers nos solutions VoIP (WebRTC). N'hésitez pas à nous contacter directement pour découvrir l'ensemble des nouveautés.
Verified reviewer
Consumer Electronics, 501-1,000 employees
Used daily for 1-2 years
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Eloquant allows organizations to manage customer interactions across various channels, such as phone, email, chat, social media, and more.
Implementing and configuring Eloquant can be complex, requiring a thorough understanding of the software's features and customization options.
Common Eloquant comparisons
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