GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
VICIdial vs CTM Comparison (2026)
Add to Compare
Compare similar apps
Ringover
4.7
Convoso
4.5
DialedIn CCaaS
4.8
Good recommendations?
Overview
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling
CTM provides conversation analytics software that helps businesses track which marketing campaigns drive conversions across calls, chats, forms, and texts. The platform features AI-driven insights that analyze customer conversations to uncover preferences and behaviors, while offering workflow automation tools to streamline sales pipelines through intelligent call routing and lead management capabilities.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
266
5
4
3
2
1
203
47
12
4
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
159
5
4
3
2
1
118
32
6
1
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Aja N.
Transfer Sales Agent
Fred P.
Customer service and tech support consultant
Piergiorgio T.
Project Manager
Pros
Loganathan V.
MIS Infrastructure Support Engineer
Loganathan V.
MIS Infrastructure Support Engineer
Vincent B.
Marketing Director
Cons
Aja N.
Transfer Sales Agent
LaFrance B.
sALES
EL M.
call center agent
Cons
Loganathan V.
MIS Infrastructure Support Engineer
Mitchell M.
Director of Paid Media
Emilio X.
Marketing
- Vendor responds to reviews
- Last review4 months ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features85
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Transfer
- For Sales Teams/Organizations
- HIPAA Compliant
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scripts
- Natural Language Processing
- On-Demand Recording
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self-Service Search
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Tagging
- Text to Speech
- Third-Party Integrations
- Visitor Tracking
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workforce Management
- Total features119
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Autoresponders
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scoring
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Campaign Specific Caller ID
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Database
- Contact Management
- Conversion Tracking
- Cross Channel Attribution
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Engagement Tracking
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Fax Management
- File Transfer
- For Sales Teams/Organizations
- HIPAA Compliant
- IVR
- Inbound Call Center
- Interaction Tracking
- Keyword Tracking
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- List Management
- Live Chat
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Touch Attribution
- Multi-User Collaboration
- Multiple Scripts
- Natural Language Processing
- On-Demand Recording
- One-to-One Messaging
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Real-time Conversations
- Recording
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self-Service Search
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Tagging
- Text to Speech
- Third-Party Integrations
- Visitor Tracking
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workforce Management
Integrations
- Total integrations19
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- Asterisk
- AuguTech
- CAKE
- Cloudflare
- Convoso
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- Google Workspace
- HubSpot CRM
- Instapage
- Kissmetrics
- Lawmatics
- LeadSquared
- Less Annoying CRM
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- Stripe Payments
- Sunwave
- Swydo
- TeamSupport
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Vtiger CRM
- Whatagraph
- Wingify Experimentation
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- Zoom Workplace
- monday AI Work Platform
- Total integrations55
- Acquisio
- Adobe Analytics
- Adobe Commerce
- AgencyAnalytics
- Asterisk
- AuguTech
- CAKE
- Cloudflare
- Convoso
- Dazos CRM
- Dialogflow
- Dynamics 365
- ElevenLabs
- Facebook Business Suite
- Freshpaint
- Genius Monkey
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Data Studio
- Google Forms
- Google Marketing Platform
- Google Workspace
- HubSpot CRM
- Instapage
- Kissmetrics
- Lawmatics
- LeadSquared
- Less Annoying CRM
- Make
- Marin Software
- Marketo Engage
- Marketo Measure
- Meta for Business
- Microsoft Advertising
- Microsoft Teams
- MonkeyLearn
- Netskope One Platform
- PIMS Dialer
- Pipedrive
- Qubicles
- Salesforce Sales Cloud
- SendGrid
- Shopify
- Skai
- Slack
- Snapchat for Business
- Stripe Payments
- Sunwave
- Swydo
- TeamSupport
- Twilio
- Unbounce
- VWO Testing
- ValueOps
- Vtiger CRM
- Whatagraph
- Wingify Experimentation
- Wix
- WordPress
- Yalla
- Yext
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoiper
- Zoom Workplace
- monday AI Work Platform
Alternatives
Explore similar apps
