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8x8 Work vs Zoho Voice Comparison (2026)

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8x8 Work

Zoho Voice

Overview

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.1

309

131

107

Value for money

Ease of use

Features

Customer support

58%

would recommend this app

4.0

Value for money

Ease of use

Features

Customer support

63%

would recommend this app

Pros

“We have multiple offices and stakeholders across the world, and with remote working, this is so much easier than giving people desk phones or mobiles.”

Stephanie R.

HR Manager

“I liked the closed caption for video since I have a hearing impairment and often have a hard time undertsanding others on calls and video meetings.”

Sarah F.

CEO

“At the corporate level (where I am), we have 8x8 on our computers, and we do not need desktop phones (it's all through the computer), which is nice.”

Britta B.

Senior Marketing Coordinator

Pros

“While the solo user features are quite good (and beyond other providers) while still being 'free' (minus usage of course), the real value is with multiple agents and all the interconnectivity, transfering, monitoring, CRM integration and the like.”

Abrar A.

Partner

“Zoho Voice has significantly streamlined our communication system, helping us operate more efficiently and professionally. Despite a few minor issues, it’s a great product that we’d definitely recommend to other businesses looking for a solid, integrated phone solution.”

Lance M.

President

“Low cost option with some good integrations in the zoho platform.”

Chris A.

CEO

Cons

“Also the recorded calls don't have call sentiment and analytics to match competitor software.”

Arne G.

Sales

“Support at times doesn't follow instructions such as requesting email response on an issue and they will call multiple times even after business hours. If reselling the product and you contact support for an issue with a user in that company, they will contact whoever entered the ticket and not the person with issue even if indicating to contact that user with the issue.”

Cris L.

Owner

“We have physical phones as well and I find that the techs are not really sure how to solve the issues and we spend alot of time as they research how to correct the issue.”

Jennifer B.

Collections Specialist and IT

Cons

“expensive, primative,somewhat integrates with crm, sms is not nearly as polished as ring central”

Chris J.

Manager

“Pricing for additional agents is too high”

Yonatan E.