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Yesware vs Freshsales Comparison (2026)

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Good recommendations?

Yesware logo

Yesware

Freshsales logo

Freshsales

Overview

How sales teams do meaningful email outreach at scale.

Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

19

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

11

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

175

5

4

3

2

1

90

61

12

7

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
67%
would recommend this app

4.5

623

5

4

3

2

1

404

164

32

8

15

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

Pros

“It eliminates the need to use different email marketing software to create emails, respond to emails, and the creation and use newsletters because it can all be done within your email account.”
Verified reviewer profile picture

Damien O.

Founder

“The contacts tab allows you to add new contacts within your Google Workspace platform.”
Verified reviewer profile picture

Damien O.

Founder

“It is also cool that you can work through the LinkedIn integration to get work done from one place rather than having to jump from one tab to the other to accomplish your marketing goals.”
Verified reviewer profile picture

Damien O.

Founder

Pros

“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Verified reviewer profile picture

Gary A.

Founder CEO

“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
Verified reviewer profile picture

S. A.

Operations Manager

“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
Verified reviewer profile picture

S. A.

Operations Manager

Cons

“When I had a lot of emails to send, Yesware slowed down my inbox, making it harder to work quickly.”
Verified reviewer profile picture

Ava H.

Senior Staff Engineer

“From the competition, the pricing to feature is much less, you're just paying the premium price for the tracking feature, the customer support isn't that bright either, too much time for a resolution.”
Verified reviewer profile picture

Jainz J.

Business Development Specialist

“Even though Yesware and Salesforce work fine together within the Google Workspace platform, a message keeps popping up saying that the features are incompatible.”
Verified reviewer profile picture

Damien O.

Founder

Cons

“Support is particularly bad, a lack of understanding of their product.”
HS

Harry S.

Head of CSM

“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC

SooHoon C.

Co-Founder

“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL

Deborah L.

Marketing Director

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features57
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Geolocation
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Product Catalog
  • Prospecting Tools
  • ROI Tracking
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features147
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Activity/News Feed
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Audience Targeting
  • Autoresponders
  • Behavior Tracking
  • Budgeting/Forecasting
  • CRM
  • CRM Integration
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call List Management
  • Call Logging
  • Call Recording
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Case Notes
  • Chat/Messaging
  • Click Tracking
  • Client Management
  • Client Tracking
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Content Delivery
  • Contract/License Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deal Management
  • Docket Management
  • Document Management
  • Document Storage
  • Donor Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Sequences
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Financial Institutions
  • For Insurance Industry
  • For Nonprofits
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Funnel Analysis
  • Geolocation
  • Heatmaps
  • Interaction Tracking
  • Internal Chat Integration
  • Key Performance Indicators
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Scoring
  • Lead Segmentation
  • Legal Case Management
  • List Management
  • Live Chat
  • Location Tracking
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Microsoft Outlook Integration
  • Mobile Access
  • Mobile App
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Multi-Currency
  • Multivariate Testing
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Personalization
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Product Catalog
  • Prospecting Tools
  • ROI Tracking
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recommendations
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Activity Management
  • Sales Analytics
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Social Media Integration
  • Source Tracking
  • Split Testing
  • Statistical Analysis
  • Task Management
  • Team Assignments
  • Team Management
  • Template Management
  • Templates
  • Territory Management
  • Third-Party Integrations
  • Time Tracking
  • User Management
  • Visual Analytics
  • Visual Editor
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations14
  • Aircall
  • Dropbox DocSend
  • Google Calendar
  • Google Workspace
  • Highrise
  • LinkedIn Sales Navigator
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • NetSuite
  • Netskope One Platform
  • Pipedrive
  • Relenta
  • Salesforce Sales Cloud
  • Slack
  • Zoom Workplace
  • Total integrations4
  • Aircall
  • Dropbox DocSend
  • Google Calendar
  • Google Workspace
  • Highrise
  • LinkedIn Sales Navigator
  • Microsoft 365
  • Microsoft Outlook
  • Microsoft Power BI
  • Microsoft Teams
  • NetSuite
  • Netskope One Platform
  • Pipedrive
  • Relenta
  • Salesforce Sales Cloud
  • Slack
  • Zoom Workplace

Alternatives

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