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Medallia Concierge vs Birdeye Comparison (2026)
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Good recommendations?
Medallia Concierge
4.5
(117)5
82
4
23
3
8
2
2
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Birdeye
4.7
(709)5
570
4
97
3
17
2
6
1
19
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses use Birdeye to maximize online reputation, engage across social channels, and gain insights to enhance customer experience and grow.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
117
5
4
3
2
1
82
23
8
2
2
- Value for money
- Ease of use
- Features
- Customer support
86%
would recommend this app4.7
709
5
4
3
2
1
570
97
17
6
19
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“I can check our customer experience in score and see who in what area caused the issues at a glance.”
MK
Min K.
Manager, customer experience
“I was able to generate them with the info I desired however there were no presets to get me started.”
LM
Lyn M.
GM
“I was in charge of implementing this communication app in my labor area, for having a better and more personal conversation with our customers, and this app this the job pretty well.”
JD
Javier D.
Civil Engineer
Pros
“The automation features and reporting tools help businesses stay engaged with customers and improve their digital presence. While the pricing and learning curve can be challenging, Birdeye is a valuable solution for businesses looking to strengthen customer relationships and manage their reputation effectively.”
KL
Kate L.
Sales
“We love that Birdeye helps us with our online presence by giving our patients the option to leave a review for us if they had a great experience, but it also allows them to give us direct feedback if they didn't have a great experience. ”
LH
Lacy H.
Office Manager
“We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly.”
EP
Eric P.
VP of Sales
Cons
“The only contact was from bookkeeping when we had to cancel the card they were charging because of some unrelated fraud activity.”
MS
Michael S.
Administrator
“There were difficulties setting it up from the start, with customer service. ”
JF
Julia F.
Executive Assistant
“We never actually used it because they never onboarded us.”
MS
Michael S.
Administrator
Cons
“The platform can also feel overwhelming at first due to the number of tools available, and customer support response times may vary.”
KL
Kate L.
Sales
“Birdeye can be a bit pricey, especially for smaller teams or businesses on a tighter budget.”
GY
Ghiwa Y.
IT manager
“Sometimes the auto responses do not fire to all reviews that I have auto responses set up for.”
KO
Krystina O.
Client Manager
- Vendor responds to reviews
- Last review3 years ago
- Vendor responds to reviews
- Last review6 days ago
Key features
- Total features56
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Communications
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Engagement Tracking
- Group Messaging
- Human Handover
- Inbox Management
- Live Chat
- MMS
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Keywords
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Negative Feedback Management
- On-Demand Communications
- One-to-One Messaging
- Personalization
- Polls/Voting
- Predictive Analytics
- Product Recommendations
- Real-time Conversations
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Survey/Poll Management
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Total features180
- 2-Way Messaging
- A/B Testing
- ACH Payment Processing
- AI
- AI Accessibility Audit
- AI Citation Monitoring
- AI Content Scoring
- AI Copilot
- AI Crawler Analytics
- AI Disclosure
- AI Hallucination Detection
- AI Mention Tracking
- AI Query Matching Analysis
- AI SMS
- AI Search Ranking Insights
- AI Sentiment Monitoring
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- AI Traffic Attribution
- AI Visibility Reporting
- AI Visibility Score
- AI-Driven Content Recommendations
- AI-Optimized Content Structuring
- AI-Readable Content Formatting
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Adversarial Training
- Advertising Management
- Advocate Management
- Agent Collaboration
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflows
- Assessment Management
- Asset & Content Management
- Attended Automation
- Audience Targeting
- Audio References
- Audit Management
- Augmented Analytics
- Authentication
- Automated Alerts and Tasks
- Automated CMS Publishing
- Automated Email Responses
- Automated Image & Video Editing
- Automated Publishing
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Replies
- Autonomous Task Execution
- Autoresponders
- BI Integration
- Backlink Monitoring
- Badges
- Barcode/Ticket Scanning
- Basic Reporting
- Batch Communications
- Behavior Analytics
- Bill Payment
- Billing & Invoicing
- Bounce Rate Analysis
- Brand Entity Analysis
- Brand Management
- Brand Tracking
- Brand Voice Alignment
- Brand Voice Training
- Branding
- Breadth of Partner Applications
- Budgeting
- Building and Personalizing Emails
- Bulk SMS
- Business Process Automation
- CRM
- CRM Integration
- Calendar Management
- Calendar/Reminder System
- Calendaring
- Campaign Analytics
- Campaign Management
- Campaign Optimization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Care Plan Management
- Care Summaries
- Cash Management
- Change Simulation
- Charting
- Chat/Messaging
- Chatbot
- Citation Intelligence
- Claims Management
- Co-Browsing
- Code Generation
- Code-free Development
- Collaboration
- Collaboration Tools
- Collection of information
- Commenting/Notes
- Communication Management
- Community Management
- Community Q&A
- Competitive Analysis
- Competitive Benchmarking
- Competitive Intelligence
- Competitor AI Presence Comparison
- Compliance Management
- Conditional Generation
- Configurable Workflow
- Confirmations/Reminders
- Consent Management
- Contact Database
- Contact Management
- Contactless NFC
- Content
- Content Calendar
- Content Creation
- Content Gap Analysis
- Content Generation
- Content Ideas
- Content Library
- Content Localization
- Content Management
- Content Moderation
- Content Safety Guardrails
- Contextual Engagement
- Contextual Guidance
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversion Rate Optimization
- Conversion Tracking
- Corporate Reporting
- Cost Management
- Creative Design
- Credit Card Management
- Credit Card Processing
- Cross-system Integration
- Cryptocurrency Processing
- Customer Accounts
- Customer Activity Tracking
- Customer Advocacy
- Customer Database
- Customer Effort Score (CES)
- Customer Engagement
- Customer Experience Management
- Customer Feedback
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Profiles
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customer Service
- Customer Service Analytics
- Customer Service Channels
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Frameworks
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Import/Export
- Engagement Tracking
- Group Messaging
- Human Handover
- Inbox Management
- Live Chat
- MMS
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Coupons
- Mobile Keywords
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Negative Feedback Management
- On-Demand Communications
- One-to-One Messaging
- Personalization
- Polls/Voting
- Predictive Analytics
- Product Recommendations
- Real-time Conversations
- Reporting/Analytics
- SMS Marketing
- SMS Messaging
- Scheduled Messaging
- Sentiment Analysis
- Shortcodes
- Social Media Integration
- Survey/Poll Management
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
Integrations
- Total integrations1
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- MRI Property Management
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
- Total integrations74
- 1CoreSolution
- 8am MyCase
- AgencyAnalytics
- Booker
- Buildertrend
- CareStack
- ChatBot
- Covetrus Avimark
- Curve Dental
- Denticon
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Domo
- Eaglesoft
- Facebook Business Suite
- FieldPulse
- FieldRoutes
- Filevine
- Freshdesk
- Glassdoor
- Google Ads
- Gorgias
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Intelerad
- KingAsterisk Contact Center Software
- Lightspeed Retail
- Localo
- MRI Property Management
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- ModMed Patient Engagement
- NAPA TRACS
- NetSuite
- NexHealth
- Nexsyis Collision
- NextGen Enterprise
- Open Dental
- Oracle Database
- Oryx Dental Software
- PatientNow
- Podium
- PointClickCare EHR for Skilled Nursing Facilities
- Practice Better
- Python Connector for NetSuite
- QuickBooks Online
- Rent Manager
- RingCentral Engage Voice
- Roommaster
- STORIS
- SearchAtlas
- ServMan
- ServiceM8
- ServiceTitan
- Shopify
- Shopify POS
- SiteLink Web Edition
- SmartAdvocate
- Spectora
- Sprout Social
- Storable Edge
- TikTok
- Total Expert
- Trustpilot
- Valant EHR Suite
- WebPT
- WelcomeHome
- Xero
- Yardi Voyager
- Zapier
- Zoho CRM
- eClinicalWorks
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