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Telephony Software Integrated with Salesforce Service Cloud (2026)

Last updated: April 2026

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19 software options

CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

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CloudTalk is a top-tier telephony system built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and seamless integrations with your existing business software. It’s the perfect phone system for mid-sized companies. Try a FREE 14-day trial.

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Talkdesk logo

Talkdesk

Cloud-based contact center & customer experience platform

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Benefit from comprehensive call center software functionality from inside Zendesk, Salesforce and Desk.com with the Talkdesk CTI Widget.

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Fastcall logo

Fastcall

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Salesforce CTI: Native Phone Dialer + SMS

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FOR SALESFORCE TEAMS: Fastcall CTI is a native app built for and dedicated to Salesforce. Powered by Twilio, Fastcall increases productivity & improves customer service with advanced features such as Call Routing, IVR, Call Recording, Omni-Channel, SMS & MMS. High-Velocity Sales and Call Insights.

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Aircall logo

Aircall

AI powered customer communications platform

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Make every phone conversation count and give time back to your reps with 100+ CRM, Helpdesk, and software integrations.

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Genesys Cloud CX logo

Genesys Cloud CX

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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3CLogic logo

3CLogic

Cloud Call Center Solutions

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3CLogic is a leading cloud contact center platform providing advanced and scalable speech-enabled (IVR, ACD, CTI, Click to Call, Screen Pop, Speech Analytics, Reporting) offerings for leading CRMs, including ServiceNow, SAP, and Salesforce for global enterprises and customer service teams.

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Five9 logo

Five9

Cloud contact and call center software

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Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended and omnichannel contact centers world-wide. Powered by Practical AI, Five9 enables agents to provide customer experiences across phone, email, chat, mobile, social and more

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RingCX logo

RingCX

AI-powered contact center

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RingCentral RingCX: AI-powered, omnichannel contact center with unified communications. Simplify customer experiences effortlessly.

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Vonage Contact Center logo

Vonage Contact Center

Cloud Contact Center & Inside Sales Software for Salesforce

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Easily and Affordably Integrate Your Sales and Service Calls with Salesforce & Desk.com. Log & record calls. View customer records along with incoming calls.

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InGenius logo

InGenius

Computer telephony integration to fuel efficiency

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Drive more value from your telephony investment. Bring your Asterisk, Avaya, Cisco, Genesys, Mitel or Twilio phone system into your CRM using InGenius to ignite productivity and uncover new business insights. InGenius works with your existing telephony infrastructure just the way you want it to.

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Bright Pattern logo

Bright Pattern

Cloud Contact Center Software with Embedded AI

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Leading global provider of AI-powered omnichannel cloud contact center software.

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Natterbox logo

Natterbox

The Voice Experts for Salesforce

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We are the world's first telephone system that integrates 100% native in Salesforce, both Sales Cloud and Service Cloud. We offer a global Cloud PBX.

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Third Lane logo

Third Lane

Unified communications platform for UCaaS providers

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Thirdlane's unified business communications platform offers a wide range of features, including VoIP, conferencing, screen sharing, multi-tenant pbx, call center and more for enterprises, MSPs, UCaaS providers & resellers.

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Eloquant logo

Eloquant

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Twilio logo

Twilio

Build, Scale, and Operate Customized Communication Solutions

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Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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Amazon Connect logo

Amazon Connect

Scalable Omnichannel Contact Center Solution

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Amazon Connect is an omnichannel contact center solution that utilizes built-in AI and ML to deliver high-quality voice and interactive chat experiences. With Amazon Connect, teams can easily automate interactions using intuitive interactive voice response (IVR) systems and chatbots.

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Diabolocom logo

Diabolocom

Cloud software for call centers & customer service.

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Diabolocom is the leading contact center and sales solution at European level with optimal omnichannel integration capabilities that guarantee a high quality and consistent customer experience.

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BeInContact logo

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

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BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

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Axialys logo

Axialys

(0)

AI-powered cloud telephony for contact centers

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Axialys offers cloud telephony and artificial intelligence solutions designed for contact centers and customer service teams. The platform includes VoIP telephony, call center management software with real-time supervision and reporting, and AI-powered features such as Voice Pilot for call automation, Voice Assistant chatbot for agent support, and Voice Monitoring for automatic transcription and sentiment analysis. The solution integrates with CRM platforms through CTI connectors and APIs.

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