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Diabolocom
5
8
4
1
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0
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0
1
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud CCaaS with AI for teams of all sizes
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Diabolocom - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Diabolocom overview
What is Diabolocom?
Diabolocom is a cloud-based contact center platform (CCaaS) that operates as both a software provider and a certified European telecommunications carrier. This dual positioning gives contact centers direct control over call quality and infrastructure without reliance on third-party telecom intermediaries. The platform supports omnichannel customer interactions across voice, email, chat, SMS, and social media, with AI-powered routing, real-time transcription, and automated post-call summarization built natively into the stack.
Core capabilities include a proprietary AI engine for voice analytics, sentiment detection, and agent assist, alongside configurable IVR, skills-based routing, and workforce management tools. Native CRM connectors link interaction data directly to records in platforms such as Salesforce, Microsoft Dynamics, and ServiceNow, reducing manual data entry and keeping customer context intact across channels. Supervisors access live dashboards and historical reporting to monitor queue performance, agent activity, and service-level adherence in real time.
Diabolocom targets mid-size to large enterprises across industries including retail, financial services, utilities, and business process outsourcing. Deployment is fully cloud-based, with infrastructure hosted in Europe to support data residency and regulatory compliance requirements. The platform is configurable for both inbound and outbound contact center operations, including predictive dialing, campaign management, and compliance-grade call recording.
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Diabolocom’s user interface
Diabolocom reviews
Overall rating
4.9
/5
9
Positive reviews
89
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.89/10
5
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1
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Diabolocom's key features
Most critical features, based on insights from Diabolocom users:
All Diabolocom features
Features rating:
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Starting from
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Per month
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Diabolocom pricing
Value for money rating:
Starting from
30
Per month
Flat Rate
User opinions about Diabolocom price and value
Value for money rating:
Diabolocom integrations (8)
Integrations rated by users
We looked at 9 user reviews to identify which products are mentioned as Diabolocom integrations and how users feel about them.
Integration rating: 5.0 (1)
“Gestión telefónica de todos nuestros clientes, tanto saliente como entrante.”
Javier B.
Desarrollo Interno
Diabolocom support options
Typical customers
Platforms supported
Support options
Training options