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ManageEngine ADSelfService Plus Logo

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Self Service Password Management and Single Sign On Solution

(3)

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ManageEngine ADSelfService Plus Features

Features Summary

Functionality

4.6

/5

47

Total features

30

9 categories

ManageEngine ADSelfService Plus features

Access Controls/Permissions
Access Management
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Security
Audit Management
Biometrics

Common features of Authentication software

API
Access Controls/Permissions
Access Management
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
Audit Management

Price starts from

595

/user

Per year

Pricing options
Free plan
Subscription
Free trial

Screenshots

Contenders comparison

Functionality

4.6

/5

47

Price starts from

595

/user

Per year

Total Features

30

Unique features

  • Credential Management

  • Single Sign On

  • Role-Based Permissions

  • User Management

Functionality

4.5

/5

1.6K

Price starts from

0.01

Total Features

12

Features in Common

2

Unique features

  • Full Text Search

  • Document Management

  • Encryption

  • Document Capture

Functionality

4.2

/5

561

Price starts from

Free

Total Features

55

Features in Common

7

Unique features

  • Purchasing & Receiving

  • Incident Management

  • Issue Auditing

  • Uptime Reporting

Common ManageEngine ADSelfService Plus comparisons

ManageEngine ADSelfService Plus logo
OneLogin logo
ManageEngine ADSelfService PlusvsOneLogin
ManageEngine ADSelfService Plus logo
Okta logo
ManageEngine ADSelfService PlusvsOkta

Reviewers who mentioned features said:

YV
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Yannick V.

Information Technology and Services, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Provides end-users a possibility to unlock/reset their own password 24/7

Reviewed 7 years ago

We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen) - Very helpful customer support!! - Release some work from 1st line support - Accessible 24/7

Cons

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

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Verified reviewer

Oil & Energy,

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A robust, web-based, multi-platform, self-service solution

Reviewed 6 years ago
Pros

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

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Verified reviewer

Information Technology and Services, 51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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More Flexibility from a Password Reset Tool Than Offered by Microsoft

Reviewed 5 years ago

I've been using ManageEngine tools for a few years now. My organization held off on implementing AD because we heard some of the horror stories of managing it and keeping it safe and secure. ManageEngine makes several tools that make AD management significantly, and ADSelfService Plus is no exception. Its one of those tools that largely goes unnoticed, but its something that we can't live without.

Pros

When my organization implemented AD, one of the first questions that came up was "How can we make sure our users are notified when their passwords will expired, before they actually expire?" Another question was "How can we give them a safe and secure way to change the password if they are remote?" ADSelfService Plus was able to answer both of these questions for us, and it does so with ease. This is largely a set it and forget it tool for us - rarely do I ever have to go back and make changes. It just works, which is a high mark for any software.

Cons

For the price, I'd expect a little bit more functionality. Yes, this is a pretty basic tool that does its job well, but it is a little pricey for doing that basic job.

AS
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Andrés S.

Information Technology and Services, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A self-service solution that is easy to implement and use

Reviewed 2 years ago

In general, it has been a pretty good experience, since it has helped us a lot to improve the operation, considerably reduced the number of requests handled by the IT area, and because we have recovered time to work on improvements in the area.

Pros

It is a very easy solution to implement and use. And it is very useful for us. ADSelf Service Plus has helped us minimize the number of requests related to account reset or unlock.

Cons

I think the UI design could be improved, it is currently very simple, but it should be more dynamic.

OE
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Onur E.

Information Technology and Services, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Advantageous program for Time Management

Reviewed 5 years ago

Reduction of incoming calls during the day. More happy end users. I can use the time allocated to end-user transactions in my own business.

Pros

An application designed for end users to solve their own problems. They can do small tasks themselves without problems.

Cons

I have not encountered any negative side

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Verified reviewer

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lots of users to change passwords? Let this work to themselves!

Reviewed 7 years ago

The software that Microsoft should have done before. Easy to use and helps our users a lot! No more tickets open and users without work cause of tickets waiting to be finished.

Pros

A portal to users recover their passwords quickly and regain access to systems or desktops, or whatever needed; Recover using secret questions and answers created by the users at signup; Recover from web, app or even from the own desktop using a web page before logon (Windows logon screen)

Cons

No cons were added to this review

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Verified reviewer

Hospital & Health Care, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Easy to use

Reviewed 6 years ago

Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Cons

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

RB
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Ravi B.

Education Management, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing customer service. Would definitely recommend it to any peers

Reviewed 6 years ago

Manage my daily ICT tasks

Pros

It's so easy to use and very explicit and user-friendly. It gives and has the options available for users who just have to select the right option for their issue.

Cons

Can't think of anything. It does satisfy my needs and there is nothing which I can see is a minus point. However, if a user guide can be made available on how to set it up, that would be really amazing.

KP
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Kuberan P.

Information Technology and Services, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Resetting Passwords, A Thing Of The Past

Reviewed 2 years ago

Selling AD Self Service has allowed me to make the lives of my customers much easier. There is so much more to this tool as well, when it is fully in use, the users are able to manage their own AD profile.

Pros

The price of AD Self Service is very appealing, for the amount of time and effect it saves an IT Team compared to the cost of the tool, is incomparable. The ease of deployment and use makes it very easy for the users to get the hang of.

Cons

It is hard to say exactly, but the one thing that I am not fond of is the user enrollment, it is a once off thing but sometimes, getting the users to enroll takes time.

JD
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John D.

Aviation & Aerospace, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support for SSL Cert install on ADSelfService Plus

Reviewed 6 years ago

Each time I needed Support for this ADSelfService product, it has been truly outstanding. I am very impressed with the quality of support help, and of the knowledge of the staff each time I have requested help! Great job, folks!

Pros

The software provides a much-needed service that permits our users to use a web-based portal to reset expired accounts, and it was fairly easy to set up. Newer security features such as multi-factor authentication bring our AD services here up to current standards. It is a great product, and is very affordable.

Cons

The only thing I would like to see improvement on, is the SSL Certificate installation. As a Windows server company, all of our other SSL Certificates utilize the Windows IIS standard installation methods. I found this use of Tomcat server and Keytool / Keystore with it's command line issues, to be fairly difficult to manage. This is what caused me to need the Support help.

GH
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Gerome H.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Really good saves us a lot of time

Reviewed 6 years ago

Service delivery improvements. We really like it, no negatives! We get loads of positive customer reviews and it has improved our productivity.

Pros

gives users a chance to reset their own passwords and we can choose many settings. We like the the support we receive too

Cons

No cons were added to this review

LS
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Laura S.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I've always experienced the best professional services from sales, demos, product setup through you!

Reviewed 6 years ago
Pros

Ease of setup and use of product. So many reports available. Great for auditors. I like the various options for different policies. Support staff is quick to respond, typically within sn hour of email to support, I get a call with voicemail and follow up email. Use of product is amazingly simple and very intuitive.

Cons

I don't have any negative thoughts at this time..not any issues with product . I can't note any cons as you cannot get better customer service like theirs with too many companies anymore. We all ready have 4 products to date, which we use quite extensively for reporting and auditing. Can't beat it for the price! Too good to be true, not one of those at all.

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Verified reviewer

Telecommunications, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great easy tool to help administer AD and login issues

Reviewed 6 years ago

brought down user lockout due to expired password by about 95 %

Pros

Like that i can send out emails to notify that users passwords are going to expire. like that i can have users supervisors reset logins for their reps without having to give them admin access to server.

Cons

I don't really get notified if someone does not receive the password expire notification. 90% of the time when they say they don't get it they did and just ignored it.

HH
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Huzefa H.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Reduce workload

Reviewed 6 years ago

Workload reduce

Pros

Support..is very good. Ad account loackout. Password reset. Self update. Secure access. Easy to do enroll.

Cons

Profile update Mobile support. Gina client. Password complexity . Third party software support to be maximied. High availibility is not there

IK
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Isaac K.

Telecommunications, 5,001-10,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Real time saver in unlocking AD accounts

Reviewed 5 years ago

we are managing unplanned shrinkage

Pros

in my environment each minute counts so having an option like ADselfService saves precious time. Users don't have to rely on IT support staff to unlock user accounts

Cons

I have not picked any challenges with software so far.

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Verified reviewer

Mental Health Care, 201-500 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid

Reviewed a year ago

Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain.

Pros

This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth.

Cons

I haven't really had any negative experiences yet with the software.

EM
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Ewan M.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Its a very good and brilliant app to use

Reviewed 6 years ago
Pros

its convenient to use. It makes it easier for us to track down users who are always forgetting their passwords and at the same time for compliance purposes it makes it easier for us to know that users were sen t an email to inform them that their password is about to expire.

Cons

i cant really say they is anything but to get used to all the options within the system. Its a simply to use software, that has a lot of beneficial options within it. It will take some time to get used to the application

js
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jojo s.

Nonprofit Organization Management, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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excellent product for providing users the ability to reset/unlock their own network accounts

Reviewed 6 years ago

reduced help desk request for password locked and reset

Pros

great UI. easy of use. unlimited customization of portals for end user UI. excellent for roaming users using smart devices to reset/unlock their network accounts

Cons

cached credentials is not working at the moment. I am using Pulse Secure SSL VPN. though not working, tech support has been working on this issue continuously contacting vendor dissecting information on how the ssl vpn works

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Verified reviewer

Outsourcing/Offshoring, 1,001-5,000 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Password Tool (reset passwords

Reviewed 6 years ago
Pros

Save in time by having users register questions and reset their own password. Notify users of passwords about to expire Free for 50 users or less (reasonably priced above that) Easy way for MAC users to reset domain passwords

Cons

Like everything ManageEngine, when it works it works well, but you have to manage the application.

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Mohamed S.

51-200 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Support in AD Solution is perfect

Reviewed 6 years ago

saving customer time

Pros

Self Service For users , saving engineer time to handle more requests by enrolling all users to change, reset, unlock and change their passwords

Cons

Documentation need more enhancements , even workshops videos provided by marketing team need to be more short and focused

MN
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Muhammed N.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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I Like it

Reviewed 6 years ago
Pros

I like it because it is very easy to manage and also very user friendly So I think this is good for my company

Cons

easy to manage , vry user friendly and also I can manage through web any where from my company so it is excellent

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Jeremy P.

Entertainment,

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great team and easy to work with so far.

Reviewed 6 years ago
Pros

Seems to be easy to use and to get users on board. The layout is easy to understand and works with good logic flow.

Cons

Sometimes it hangs up, but that could change in time. When you hit a back button that can throw you off.

MH
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Mausul H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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The application was easy to install and should make managing user issues much easier.

Reviewed 6 years ago
Pros

Simple interface for end users to perform self-management of their passwords and highly configurable for the administrators

Cons

Setting up the proper permissions to enable users access to the web page is not immediately obvious. I tried to evaluate using a virtual network setup and it took quite a while to find out why my client machines could not access the page even though they were communicating with the server.

NI
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Noi I.

Chemicals, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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We've had positive feedback from end users. Its been a great product for our needs.

Reviewed 6 years ago

The ability to sync passwords on 2 platforms and change it in one place. Giving IT more time to focus on other things other than password issues.

Pros

The ability to synchronize passwords across 2 platforms for us is great. A great tool that keeps IT out of the password loop so we can focus on other things.

Cons

I wish we could have it sync up to SAP. We have several systems in SAP that would be helpful if it linked up.

DA
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Delio Arzenio N.

Electrical/Electronic Manufacturing, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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ManageEngine ADSelfService Plus Review

Reviewed 6 years ago

Simply wonderfully

Pros

AD configurations, user unlock account, reset password, redefinition of password

Cons

Missing Portugal Portuguese option in my site