I like that Cloudinary is a great tool to organize creative assets for our website. It's an excellent CDN to implement to your website.
Overall it's been terrific. Customer support is responsive, the SDKs are great, and the features are innovative and outstanding.
The other best thing is their really cooperative and nice technical support. They provide industry's best technical support even if you're using their free service.
But I don't like taking all the memory by this software, that's all the problem I can find for this software.
It can be difficult to asses the history of requests flowing through Cloudinary, but this is isn't a production issue anyone should be worrying about.
Some features can be confusing to activate such as automatically transcoding videos. Annual pricing offer was not clear in sign-up process.