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Freshservice
5
414
4
232
3
30
2
7
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
Last updated: April 2026
Freshservice Alternatives & Competitors (2026)
Top 7 free alternatives
0.2
Value for money
Starting price
0.1
Functionality
Account Management
5/5
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4.6/5
Activity Dashboard
4.6/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Value for money
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Functionality
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4.9/5
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4.5/5
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4.4/5
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4.4/5
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4.3/5
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4.3/5
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Value for money
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0.4
Functionality
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4.7/5
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API
4.4/5
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4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.3
Value for money
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0.3
Functionality
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5/5
Agent Interface
4.8/5
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4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
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Value for money
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0.2
Functionality
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4.4/5
Access Controls/Permissions
4.3/5
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4.2/5
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4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.1
Value for money
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0.2
Functionality
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5/5
Activity Dashboard
4.8/5
API
4.5/5
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Analytics
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Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.3
Value for money
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Functionality
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5/5
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Functionality
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Value for money
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Functionality
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4.4/5
Access Controls/Permissions
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4.3/5
0.2
Value for money
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Functionality
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4.4/5
Asset Tracking
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4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
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0.2
Value for money
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Functionality
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Access Controls/Permissions
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4.3/5
0.1
Value for money
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Functionality
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Access Controls/Permissions
4.3/5
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Value for money
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0.2
Functionality
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5/5
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5/5
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4.6/5
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4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.1
Value for money
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0.3
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
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4.6/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.1
Value for money
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0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.4
Value for money
Starting price
0.1
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.3
Value for money
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0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.6/5
Alerts/Escalation
4.6/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.2
Value for money
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0.1
Functionality
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Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
0.2
Value for money
No pricing info
Starting price
0.2
Functionality
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5/5
Alerts/Escalation
4.5/5
Alerts/Notifications
4.3/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI Copilot
4.7/5
API
4.7/5
Top Features
Analytics
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Notifications
4.3/5
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