Grepsr Reviews

My experience of working with Grepsr was excellent. They have an excellent team of engineers and great account management. All your questions are always answered and any issue is troubleshooted with promptness. The solutions they provide suit your needs perfectly. Their service is timely, cost effective and of high quality a combination hard to find.

I did not face any trouble. I conducted a one time data extraction and there were no problems.

google sheets keyword list to add keywords

timezone difference has been challenging

The customer support was great and the time taken to scrape the amount of data was less

The reconfigure/maintainence fee if you stop the crawlers ...

1. Convenient 2.Easy to use 3. Low turnaround time 4. Low cost

1. Being in a different timezone leads to a latency at times

Thank you, Khyati, for the detailed review! We're delighted that you chose us as your data provider and find our service worthy. Customer satisfaction is our topmost priority, so we're committed to provide better service day after day. While Grepsr's business hours may not synchronize with many of our clients owing to the different timezone, we do try to address urgent issues as promptly as we can whatever the time of day at our end. Thank you once again for such a positive review, and we look forward to growing our partnership in the future.

The set up was very straight forward thanks to the assistance of the staff I would like to express my gratitude to customer service representative in particular whose assistance has been invaluable

I can honestly say that in my 5-years experience with the software I cannot find anything I would change

Thank you so much for the 5-star review, Peter! As a data extraction service platform, our goal is always to ease the data acquisition woes of our customers so they can focus on other aspects of their business. You've been a great partner to us and we hope this continues for many more years!

The ability to customize the crawlers for our needs. Grepsr is extremely flexible and ensures that we are able to get the data we want, when we want it - no matter how difficult it might be to obtain it.

We have been very pleased with Grepsr throughout our partnership.

Hi Mike, Thank you so much for the 5-star review! We're really humbled by your kind words, and we'd like to take this opportunity to say that you've also been a great partner to us. Your feedback and suggestions over the years have contributed a lot towards improving the Grepsr platform for all our customers. We hope to continue and grow our partnership in the years ahead. - Grepsr Team

Its like flipping on a light switch or answering the telephone, it just works and is reliable and accurate

really no cons. The team is very responsive to any sort of issues or feedback but issues are few and far between

Thank you, Matt, for such kind words! We're delighted to have you as a long-time partner and hope to continue as your data provider for years to come.

Ease of use to submit a data request and the timely delivery of my returned data. In many cases, Grepsr has completed my deliverable faster than expected.

There have been a few times of extraction errors such as duplicate values or incomplete data having been returned in the deliverable. However, once I've identified a possible issue, the Grepsr team is quick to resolve with follow up.

The ease of use and customisations levels are excellent.

One a few occasions the data needed to be re-processed due to inconsistency.

Easy to use Free Extension Intuitive Support is great

Some pages could not be taken, but Support helps very fast

Thanks for such a stellar review! Here at Grepsr, we value every customer highly, whether or not they're paying members. Although our Chrome extension is handy for simple websites, we're constantly working on improving its usability on more complex ones. We're delighted that we managed to get the job done and you got to experience our amazing support!

it's good. Team is great Appreciate the quick turn around

1. It would be great to have web platform to see the status of all file and download from there. Email updates sometimes are repeated or sometimes go in spam 2. Can we have the functionality of running the software in live or like pull new posts every month, rather than running the entire query again?

Hi Priyanka, We really appreciate your taking the time to leave the review and suggestions. We do have a web-based platform (app.grepsr.com) where users can preview & download their data, run on-demand, customize data delivery & crawl schedules, and much more. We always look forward to hearing from our customers. We'll definitely take the suggestions for improvement on board and work towards making the app even better. Thanks!

Ease of Use Customer Support Ease of Transaction

Nothing to complain about at all. Everything was great.

This is a great service. The team is very responsive and always delivers their stated data on time. I've used them on several occasions always with great results.

I think it could be a bit easier with the intake form and the time. Additionally if there are any mistakes in the data set, it often takes a few days to rectify.

- Easy to use platform - Dedicated team that quickly answers any questions around viability of data extraction - Data extraction arrives very quickly and helps us move faster

- Mistakes happen in data extraction exercises; 20-40% of the time I need to get back to the GREPSR team - Large time zones are great, because GREPSR team can work on our data extraction while our team is out of office, but when questions arise, our team needs to wait for their response

It is easy to use, you get data quickly and they can scrape lots of different types of data sources with lots of metadata attached.

There can be some weird characters in the posts, the format of the sheet can sometimes be off

Hi Caroline, Thank you for leaving a positive review. We're delighted that you find our platform easy to use. Regarding the weird characters, this is mainly a CSV issue, which is resolved when the data format is XLSX (Excel). We've made both formats available for your future requests. Thanks!

-easy to use google form to queue data pulls -quick turnaround on requests -communicative and helpful management -reasonable pricing model -Flexible and cooperative in terms of refining product for business needs

-occasional QA missteps created extra work on part of team -occasional QC errors in reading request specifics (custom request language ignored and returned a generic pull, for example)

The Grespr service makes gathering and processing information extremely easy. Saves a lot of time and has helped build key data sets.

At times the output comes out incorrectly or misses information.

After working with a competitor, Grepsr is by far the best value for concierge data mining. Their customer service and turnaround is stellar. They work with you to customize the data in the format you need. I have already recommended them to other businesses.

My only complaint is the invoices do not reflect the title of the scrape which makes it difficult to reconcile when there are many crawlers with the same pricing.

Simplifies a complex process and makes data accessible

Tools to enhance data presentation would be nice

Grepsr maintained the data collection integrity well over the course of the project

user interface on the support site was a little clunky

Truly enriching our datasets with otherwise unattainable data. Comparable costs to a previously highly manual set of processes.

Previously it was not self service, they have since launched this feature.

Grepsr works well, reasonably priced. I used their custom build option and they've been sending me the data on a daily basis

They quoted me a price and did charge extra later for something they missed during their initial quote

I think that this tool has really helped me over the past few months in my ability to perform my Job well

I think that sometimes this platform could be developed in a different way to make it more easy to learn

The efficiency is unparalleled. Grepsr gets me the data I need in record time. The support staff at Grepsr is great! Anytime there is an issue (which isn't often), they're always quick to respond.

Very occasionally, there'll be a snag in the data in terms of it all not being there, or a file looking weird. However, the support staff is SO responsive that any issue I have gets resolved in no time!

Thank you for the positive review, Gayatri! Everyone here at Grepsr is highly committed to our clients' success. We hope to continue our collaboration for a long time to come.

Got what I needed at a fair price. Customer service was clear and helpful. Deliverables were problem-free and prompt.

I would love more opportunities to brainstorm approaches to data collection with Grepr team members.