App comparison
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HaloITSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM solution for managing incidents & assets
Last updated: January 2026
HaloITSM Alternatives & Competitors (2026)
Top 5 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.4
Value for money
Starting price
0.3
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.2
Value for money
Starting price
0.4
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Zoho Desk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer service software for businesses of all sizes
0.1
Value for money
Starting price
0.2
Functionality
Customer History
5/5
Workflow Configuration
5/5
Customer Portal
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
NinjaOne
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Unified endpoint management & IT automation platform
Value for money
No pricing info
Starting price
0.2
Functionality
Device Management
5/5
Patch Prioritization
5/5
Issue Auditing
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
ManageEngine Endpoint Central
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desktop, mobile device & patch management software
0.1
Value for money
Starting price
0.1
Functionality
Portable License
5/5
Whitelisting/Blacklisting
5/5
SSL Security
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Atera
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud and mobile-based IT management platform with AI
Value for money
Starting price
0.4
Functionality
Problem Management
5/5
Configuration Management
5/5
Uptime Reporting
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
0.3
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Wasp Asset
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy-to-Use Asset Management Software
0.2
Value for money
Starting price
0.4
Functionality
Reporting & Statistics
5/5
GPS
5/5
Third-Party Integrations
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.1
Value for money
Starting price
0.4
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Deel
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
End-to-end global workforce platform.
0.1
Value for money
Starting price
0.1
Functionality
Employee Scheduling
5/5
Employee Self Service
5/5
Employee Engagement
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Tempo Capacity Planner
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Resource planning and workforce optimization
0.9
Value for money
Starting price
0.9
Functionality
Task Scheduling
5/5
Calendar Management
5/5
Task Management
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workflow automation software for service, IT & HR teams
0.2
Value for money
No pricing info
Starting price
0.5
Functionality
Service Level Agreement (SLA) Management
4.3/5
Email Management
4.3/5
Self Service Portal
3.7/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Operational Excellence Simplified
0.1
Value for money
Starting price
0.1
Functionality
Real-Time Notifications
5/5
Preventive Maintenance
5/5
Maintenance Management
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Disaster recovery as a service (DRaaS)
0.1
Value for money
No pricing info
Starting price
0.1
Functionality
Web Access/Restoration
5/5
Secure Data Storage
5/5
Incremental Backup
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
0.6
Value for money
No pricing info
Starting price
0.8
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Faveo Helpdesk helps simplify the customer support process
0.1
Value for money
Starting price
0.4
Functionality
Support Ticket Management
4.6/5
Email Management
4.5/5
Alerts/Escalation
4.4/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management across HR, finance, and IT.
0.2
Value for money
Starting price
0.1
Functionality
Provider Management
5/5
Sick Leave Tracking
5/5
COBRA Administration
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
World's 1st FaaS
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Customer Database
5/5
Chat/Messaging
5/5
Support Ticket Management
5/5
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Generative conversational AI for the enterprise.
0.4
Value for money
No pricing info
Starting price
0.3
Functionality
Natural Language Processing
N/A
Content Generation
N/A
Generative AI
N/A
Top Features
Service Level Agreement (SLA) Management
5/5
Remote Access/Control
5/5
Help Desk Management
5/5