GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
LogMeIn Rescue vs Kaseya VSA Comparison (2026)
Add to Compare
Compare similar apps
TeamViewer ONE
4.6
Zoho Assist
4.7
AnyDesk
4.6
Good recommendations?
LogMeIn Rescue
4.6
(163)5
111
4
47
3
4
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Kaseya VSA
4.1
(207)5
73
4
87
3
36
2
7
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Quality enterprise remote support software: secure, reliable, and AI-powered for IT and customer support teams.
Manage all of IT from a single integrated console with Kaseya VSA. Includes automated discovery and management of hardware, software, and systems inventory.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
163
5
4
3
2
1
111
47
4
1
0
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.1
207
5
4
3
2
1
73
87
36
7
4
- Value for money
- Ease of use
- Features
- Customer support
59%
would recommend this appPros
“I was really happy with how quickly and easily LogMeIn Rescue allowed my Help Desk technicians to gain access to our client's computers when they were having issues.”
AM
Andrea M.
Vice President, Instructional Design Services
“We decided to use LogMeIn Rescue for our client Help Desk mostly because we were already using other GoTo products.”
AM
Andrea M.
Vice President, Instructional Design Services
“It allows end-user support on-site and at remote locations through any type of internet connection (domain authentication not required).”
AA
Amit A.
Senior Procurement Specialist
Pros
“I like the automations I can create using policies, I like the ease of the procedure builder to further automation, and it allows us to manage many endpoints with limited manpower.”
SS
Shawn S.
Senior Systems Administrator
“The two things I like the least is the contract Kaseya forces you to sign for 3 or more years and the functionality of the Live Connect remote control.”
SS
Shawn S.
Senior Systems Administrator
“Kaseya is a brilliant tool for automating software deployment or remote script execution across an entire IT estate.”
Yohan S.
Engineer
Cons
“The value for money is not quite there, especially compared to other products on the market.”
MN
Mihai N.
Project Manager
“Often, whoever is helping us troubleshoot our issues is working on multiple screens, therefore our screenshare is not always being worked on which makes us wonder whether the other person is still troubleshooting our issue or working on something separate or stepped away for a moment. ”
LF
Larni F.
Office Manager
“I do not really feel that there is much they can improve on, everything we needed was already built-in when we moved to Rescue.”
LN
Louwrens N.
Senior IT Engineer
Cons
“Some areas have a learning curve, and bugs or connection issues can make simple tasks take longer than they should.”
BA
Bobby A.
Technical Support
“The learning curve required to impliment the software is quite steep and sometimes it can be hard to find the features that I require.”
DS
David S.
Owner
“Sometimes the interface feels a bit cluttered and overwhelming.”
FP
Fernando P.
Administrative
- Vendor responds to reviews
- Last review8 months ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features90
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Blended Call Center
- CPU Monitoring
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Drag & Drop
- Electronic Signature
- Email Monitoring
- Employee Activity Monitoring
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Policy Management
- Power Management
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Projections
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Video Chat
- Video Support
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Whiteboard
- Workflow Management
- Total features130
- AI Copilot
- AI Summarization
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Annotations
- Anti Virus
- Application Management
- Approval Process Control
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- Backup and Recovery
- Bandwidth Monitoring
- Baseline Manager
- Blended Call Center
- CPU Monitoring
- CRM
- Call Logging
- Call Recording
- Campaign Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contract/License Management
- Credential Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Visualization
- Deployment Management
- Desktop Virtualization
- Desktop/Browser Sharing
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Diagnostics Tools
- Drag & Drop
- Electronic Signature
- Email Monitoring
- Employee Activity Monitoring
- Event Logs
- File Sharing
- File Transfer
- For MSPs
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Knowledge Management
- License Management
- Live Chat
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Device Management
- Mobile Screen Sharing
- Monitoring
- Multi-Channel Communication
- Multi-Participant Screen Sharing
- Multi-User Collaboration
- Multiple Monitor Access
- Multiple User Accounts
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Wide Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Management
- Performance Metrics
- Policy Management
- Power Management
- Presenter Control Management
- Print Management
- Problem Management
- Project Management
- Projections
- Queue Management
- Real Time Screen Sharing
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time Consumer-facing Chat
- Release Management
- Remediation Management
- Remote Access/Control
- Remote Monitoring & Management
- Remote Printing
- Remote Support
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SSL Security
- Scheduling
- Screen Capture
- Screen Mirroring
- Screen Recording
- Screen Sharing
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Session Recording
- Session Transfer
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Status Tracking
- Summary Reports
- Support Ticket Management
- Surveys & Feedback
- Targeted/Locked Screen Sharing
- Task Management
- Third-Party Integrations
- Threshold Alerts
- Ticket Management
- Time Zone Tracking
- Troubleshooting
- Two-Factor Authentication
- Unattended Access
- Uptime Reporting
- Video Chat
- Video Support
- Virtual Machine Monitoring
- Vulnerability Scanning
- Web Traffic Reporting
- Whiteboard
- Workflow Management
Integrations
- Total integrations10
- Accelo
- Addigy
- Agiloft
- Autotask PSA
- Bitdefender GravityZone
- Cherwell Service Management
- CloudRadial
- ConnectWise PSA
- Cortado MDM
- Cronofy
- Customer Thermometer
- DERDACK Enterprise Alert
- Datto SIRIS
- ESET Cloud Office Security
- Freshdesk
- HappyFox Help Desk
- IT Glue
- JIRA Service Management
- Jira
- Kaseya Vorex
- Microsoft 365
- Microsoft Teams
- Ninite Pro
- OnPage Incident Management System
- OpenText Core Endpoint Protection
- PROMYS
- PagerDuty
- QuickBooks Online Advanced
- QuoteWerks
- Salesforce Platform
- Salesforce Service Cloud
- Simplesat
- ThreatDown
- ThreatLocker Zero Trust Platform
- Traverse
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- WatchGuard Endpoint Security
- Xero
- Zendesk Suite
- Total integrations33
- Accelo
- Addigy
- Agiloft
- Autotask PSA
- Bitdefender GravityZone
- Cherwell Service Management
- CloudRadial
- ConnectWise PSA
- Cortado MDM
- Cronofy
- Customer Thermometer
- DERDACK Enterprise Alert
- Datto SIRIS
- ESET Cloud Office Security
- Freshdesk
- HappyFox Help Desk
- IT Glue
- JIRA Service Management
- Jira
- Kaseya Vorex
- Microsoft 365
- Microsoft Teams
- Ninite Pro
- OnPage Incident Management System
- OpenText Core Endpoint Protection
- PROMYS
- PagerDuty
- QuickBooks Online Advanced
- QuoteWerks
- Salesforce Platform
- Salesforce Service Cloud
- Simplesat
- ThreatDown
- ThreatLocker Zero Trust Platform
- Traverse
- Unitrends Backup
- Unitrends MSP
- Veeam Data Platform
- WatchGuard Endpoint Security
- Xero
- Zendesk Suite
Alternatives
Explore similar apps
