Papertrail Pricing Plan & Cost Guide

Papertrail

Cloud-hosted log management

4.2/5 (10 reviews)

Papertrail Pricing

Starting from: $7.00/month

Pricing model: Subscription

Free Trial: Available (No Credit Card required)

$7
1 GB/month
1 week search
1 year archive

$18
2 GB/month
1 week search
1 year archive

$35
4 GB/month
2 weeks search
1 year archive

$75
8 GB/month
2 weeks search
1 year archive

$150
16 GB/month
2 weeks search
1 year archive

$230
25 GB/month
2 weeks search
1 year archive

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Papertrail Pricing Reviews

Pros
  • The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.Jonathan M.Read the full review
  • I love how it is like having the terminal, but all your logs in one place.Diego M.Read the full review
  • Good price, overall good general functionality. Product performs well and was easy to setup.Kevin V.Read the full review
Cons
  • Free logging for our discord and other web scrapers. Use it to report any errors.Jonathan M.Read the full review
  • This complaint is more about my own knowledge base and less of an issue with the software.Verified ReviewerRead the full review
  • It’s cost structure was confusing at first and we spent our quota too quickly.Jose F. G.Read the full review
100%
recommended this to a friend or a colleague

4 reviewers had the following to say about Papertrail's pricing:

Phuong Tran

Papertrail Review

Used occasionally for less than 6 months
Reviewed 2020-03-09
Review Source: Capterra

Pros
The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Cons
The price is not very competitive. I would like to have more features with this price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kevin Van Heusen

Nice log aggregator

Used daily for 1-2 years
Reviewed 2017-02-08
Review Source: Capterra

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Pros
Good price, overall good general functionality. Product performs well and was easy to setup.

Cons
The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Used papertrail to log and monitor user devices and app usage.

Used daily for 2+ years
Reviewed 2018-03-19
Review Source: Capterra

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Pros
Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons
Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jose F. Gomez

Helps consolidate logging in today’s containerized world

Used monthly for less than 6 months
Reviewed 2020-05-06
Review Source: Capterra

We’re able to keep track of key transactions logging and debugging errors faster and more efficiently.

Pros
With today’s web infrastructure relying on multiple containers, it means that logs generation speed has multiplied and it makes it difficult to debug and trace core functionality. Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions.

Cons
It’s cost structure was confusing at first and we spent our quota too quickly. It required us to rethink what to log and what not to log, which isn’t necessarily a bad thing.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

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