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MSP Manager Pricing, Features, Reviews and Alternatives
MSP Manager product overview
What is MSP Manager?
N-able MSP Manager is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards.
Key benefits of using MSP Manager
Typical customers
Platforms supported
Support options
Training options
MSP Manager pricing information
Value for money
4.0
/5
9
Starting from
No pricing info
Pricing options
Value for money contenders
MSP Manager features
Functionality
3.7
/5
9
Total features
20
4 categories
Most valued features by users
Functionality contenders
MSP Manager users reviews
Overall Rating
4.0
/5
9
Positive reviews
Overall rating contenders
Jaco S.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.
Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.
The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.
Chris H.
Verified reviewer
Computer & Network Security,
Used daily for less than 6 months
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A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.
The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.
New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.
Chris M.
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
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So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job
Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.
Difficult to use. Slow response. Bad UI. Every step requires a save.
Anonymous Reviewer
Verified reviewer
Used daily for 6-12 months
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Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.
Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.
Angel R.
51-200 employees
Used daily for 6-12 months
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Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.
The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.
MSP Manager FAQs and common questions
Q. What type of pricing plans does MSP Manager offer?
MSP Manager has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of MSP Manager?
MSP Manager has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does MSP Manager support?
MSP Manager supports the following languages:
Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish
Q. Does MSP Manager support mobile devices?
MSP Manager supports the following devices:
Android, iPad, iPhone
Q. Does MSP Manager offer an API?
No, MSP Manager does not have an API available.
Q. What other apps does MSP Manager integrate with?
MSP Manager integrates with the following applications:
N-sight, QuickBooks Online Advanced, Quickbooks Online, Xero
Q. What level of support does MSP Manager offer?
MSP Manager offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base
Common MSP Manager comparisons
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