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MSP Manager Pricing, Features, Reviews and Alternatives

MSP Manager product overview

What is MSP Manager?

N-able MSP Manager is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards.

Key benefits of using MSP Manager

  • The native mobile apps for iOS and Android allow technicians to view open tickets, customer histories, and ticket histories, track their time, access device details, and more.

  • Invoices can be generated for clients individually or in batches, and every invoice includes details of tickets, service items, time entries, and expenses.

  • The customer portal can be branded with company logos, and allows clients to submit trouble tickets, track ticket statuses, and more.

  • Dashboards and reports give users insight into contract utilization, customer stats, employee stats, revenue forecasts, and other key information.

  • The drag-and-drop calendar interface allows users to schedule and reschedule appointments, with iCal appointments automatically generated to export to external calendars, and the ability to view engineers’ workloads to prevent over or under-booking.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    FAQs/Forum
    24/7 (Live rep)
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    Webinars
    Documentation
    Live Online

    MSP Manager pricing information

    Value for money

    4.0

    /5

    9

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    MSP Manager features

    Functionality

    3.7

    /5

    9

    Total features

    20

    4 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    Data Import/Export
    Dashboard
    Collaboration Tools
    Alerts / Escalation
    Issue Scheduling

    Functionality contenders

    MSP Manager users reviews

    Overall Rating

    4.0

    /5

    9

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6.67/10
    Rating distribution

    5

    4

    3

    2

    1

    3

    5

    0

    0

    1

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Bring me your issues!

    Reviewed 10 months ago

    Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

    Pros

    Ticket systems and MSP platform (almost) in one. My company has been using this platform for a while now. It is feature rich and customizable.

    Cons

    The ticket system runs in the background but does not auto refresh. You have to manually refresh it to see new assigned tickets.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great help desk solution for small business.

    Reviewed 5 years ago

    A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

    Pros

    The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

    Cons

    New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend2/10

    Share this review:

    Good if you can't get better

    Reviewed 4 years ago

    So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

    Pros

    Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

    Cons

    Difficult to use. Slow response. Bad UI. Every step requires a save.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Simple and clean interface, easy to use.

    Reviewed 4 years ago
    Pros

    Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

    Cons

    Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent solution for MSP

    Reviewed 5 years ago
    Pros

    Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

    Cons

    The web interface is sometimes slow and the reporting can be better. Also de auto refresh need to be perfected.

    MSP Manager FAQs and common questions

    Q. What type of pricing plans does MSP Manager offer?

    MSP Manager has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of MSP Manager?

    MSP Manager has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does MSP Manager support?

    MSP Manager supports the following languages:
    Dutch, English, French, German, Italian, Polish, Portuguese, Spanish, Swedish


    Q. Does MSP Manager support mobile devices?

    MSP Manager supports the following devices:
    Android, iPad, iPhone


    Q. Does MSP Manager offer an API?

    No, MSP Manager does not have an API available.


    Q. What other apps does MSP Manager integrate with?

    MSP Manager integrates with the following applications:
    N-sight, QuickBooks Online Advanced, Quickbooks Online, Xero


    Q. What level of support does MSP Manager offer?

    MSP Manager offers the following support options:
    Phone Support, FAQs/Forum, 24/7 (Live rep), Email/Help Desk, Chat, Knowledge Base

    Common MSP Manager comparisons

    MSP Manager logo
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    Naverisk logo
    MSP ManagervsNaverisk

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