Zoho BugTracker Reviews

BugTracker can be customised in many ways. User interface is clear, fast and easy to use.​

Finnish translation would be nice, but not a show stopper in our in-house​ use.

My entire company LOVES using Zoho Projects/Bug-Tracker. We had previously used JIRA and were pulling our hair out trying to customize it with some simple workflows. I usually excel at that sort of thing but we did not seem to get along. Next I found Zoho and from the trial through today, they're amazing. It's easy to customize anything, the pricing is great, the support is fantastic and very responsive. They do regular updates and explain everything so you can jump on any new features right away. I HIGHLY recommend Zoho Projects/Bug Tracker.

Occasionally we run into an issue with a complex project where we'll need more custom fields to be able to add to it and have to be a little creative.

My students and I I have used this tool since 2013. It is a good tool.

Sometimes, navigating through the many pages could be slightly confusing.

Good UI, and the best workflow of the bugs lifecycle. generating timesheet is also the best feature we liked.

Storage limits. Apart from that this tool is good ans easy to adopt.

It establishes a link between Support and Projects areas in our Company: The tickets that our Support area receives through Zoho Desk are sometimes a problem or an issue that relates to a specific project either active or completed by our Projects Area which uses Zoho Projects to keep a record of all projects. In this case the attention of this ticket is often provided by our Projects area, and each...

Read more

When you register the time spent on the attention for a Bug in Zoho Projects, it doesn't automatically updates de time registers of the linked ticket over Zoho Desk

Zoho has a unique ability to look at problems and create solutions for companies from a workflow point of view. They don't develop products which are half thought and/or applicable to one industry. They TRULLY create SOLUTIONS. The zoho bugtracker is a perfect example of such a solution. This solution allows you create a webform which is connected to the client side to help collect issues. Then in the dashboard assign users, projects and tasks. Track the progress and let the client track it all along the way. And this is probably only 18% of its full capabilities.

The only thing I would like to see is the webform pick up the URL automatically.

Have been using Bug Tracking Tools last 7 Months it got way easier to manage and plan new product updates. You can easily divide between new product updates and bug fixes.

Zoho's technical support is not helpful whatsoever, Little expensive and there is no mobile apps. Overall not much to complain

Easy of use. Easy to customize. Good value for Money

Not cheap. Other than that I have not found any other cons.

zoho bugtracker is very easy to use and full of features

The free plan is very limited, just one project, 10Mb storage...

It is very easy to use by different teams to track the project. It is very easy to track accountability (who/what on a timely basis).It helps organize the severity of the bugs thus helping the timely and efficient debug process.

Free version doesn't allow more than 3 email addresses.

Very easy to use - i use Zoho Project quite a bit - but this weas great just to use to bug track with some contractors

nothing to report that was bad, am very happy

I use it regularly and never felt anything lacking in this app. It is loaded with powerful features. I have been using it for more than two years and not paid a penny yet. It's free for small teams but pleasantly exceeds your expectations.

Though nothing much to complain, the look and feel is a bit too functional. Would love interesting bits in design here and there.

Very fast custom views and a user-friendly dashboard to manage bugs. the feature I liked the most is their kanban view of the portal it gives ease of use in tracking bugs. Increases the productivity with predefined privileges for every user and hierarchy.

It is on the little pricey side than other bug tracking solutions. Doesn't have the mobile app. It doesn't provide the mobile app.

Easy to access bug list and filtering and also email notification for each action

Able to track team bug list very easily

Easy to log and track best integration with calendar Supports blogs and forums Easy to collaborate with the help of the chat Good support to add related documents Good work flow support

Little expensive Lack of change log support Not having good support for complex projects support Overall not much to complain

Cheap,Productive,Easy to use Reporting tool is very clear

Not very detail report and information exporting options are less

The UI/UX is very easy to follow, very intuitive.

None so far, I just have to explore the advance features more.

As a software house, I have been for searching for a long time for a cloud solution to have all operations integrated into one: Project Management, Issues/Bugs Tracking, Help Desk for Customers with SLA, Receiving issues from customers via various channels (email and through support portal), Timesheets management. I wanted all that to be available at a reasonable price. I found that at Zoho Bugtracker

Ability to be to track administrative time (non-projects time) in timesheets and have it integrated with Zoho People (HR system) for marking holidays and vacations on the timesheet

Ease of use and the great customer service

There is not much at this point that I do not like.

Ease of use and friendliness, client can report the bugs and communication is fast.

I think it is good! and need not any changes

Easy of Use and Implementation Industry Usage

Overall Usage of Features and their logic

There are many tools that allow you to capture bugs and issues. Zoho Bug Tracker is one of the very few that is easy to use, and to the point. The clutter is kept to a minimum and it is efficient to use.

There is nothing really negative, however it would be nice to have a custom URL for accessing the Bug Tracker.

the ability to upload all the bugs is priceless

compared to trello some integrations are missing which would make the instrument even better

The features at the bug-level that allow you to drill down to the cause, the reproducibility, the impact on our client, and even the connection with the CRM to see exactly what client or parent organization were impacted have been incredibly helpful. The integration with projects was a key component that set this apart from other solutions.

I truly don't have any cons at this time. (Aside from my consistent feedback that Zoho's technical support is not helpful whatsoever) Everything about this add in is easy to use

That it's "easy of use" and has everything we need in it to track bugs

I couldn't highlight parts of the Comments