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IT Asset Management Software with Maintenance Management (2026)

Last updated: April 2026

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Why is maintenance management important for IT asset management software users?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Maintenance management in IT asset management software enables automated tasks, tracks maintenance activities, schedules updates, and ensures systems are up-to-date. It consolidates maintenance efforts, providing a comprehensive view of device status and performance. Of the 59 reviewers who rated maintenance management, 71% rated this feature as important or highly important.

Key features of IT asset management software based on insights from 1477 verified reviews

Inventory Management: Users value the ability to track and manage assets in real-time, customize fields, and generate reports for budgeting and auditing. 92% of reviewers rated this feature as important or highly important.
Incident Management: Reviewers appreciate the ease of logging, tracking, and escalating incidents, along with the ability to customize and automate ticketing processes. 91% of reviewers rated this feature as important or highly important.
Asset Tracking: Users highlight the importance of real-time tracking, detailed asset information, and easy assignment to individuals, aiding in accountability and lifecycle management. 91% of reviewers rated this feature as important or highly important.
Support Ticket Management: Reviewers find value in the automation, customization, and efficient tracking of support tickets, enhancing collaboration and resolution speed. 89% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Users benefit from customizable reports, dashboards, and automated reporting capabilities, which aid in decision-making and tracking asset lifecycle and performance. 80% of reviewers rated this feature as important or highly important.
Alerts/Notifications: Reviewers appreciate timely and customizable alerts and notifications, which help in proactive issue management and keeping stakeholders informed. 75% of reviewers rated this feature as important or highly important.