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License Management Software with Customizable Fields

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Employee Compliance Management logo
4.3
3

Cloud-based Employee Compliance Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.0
    Features
    4.0
    Customer support
    5.0
Pros and Cons from Employee Compliance Management users   
No pros & cons found
InvGate Insight logo
4.4
14

A Unified View of Your Assets Inventory

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.1
Pros and Cons from InvGate Insight users   
No pros & cons found
AssetSonar logo
4.7
6

IT Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.7
    Features
    4.5
    Customer support
    4.8
Pros and Cons from AssetSonar users   
No pros & cons found
OpenGov Permitting & Licensing logo
3.9
76

Build an experience applicants and staff love.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    3.7
    Ease of use
    3.8
    Features
    3.6
    Customer support
    3.7
Pros and Cons from OpenGov Permitting & Licensing users   
+13
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
We like the fact it is awesome to share information quickly for in house documents. We appreciate having something that is staying with the technology moves we are seeing grow so rapidly.
My main complaint is the lack of flexibility in the reporting feature.
The original software our staff liked very much as the features were all customized and helpful and the support was in person and helpful.
Sometimes I just deal with the annoying issues and don't bother with support, because, mostly it's not worth it.
I like that I can see all the projects I need to review at once. I also love that applications can be customized.
It may be an administrator option, but completing an item in error cannot be reversed. Also, your own comments cannot be edited.
The amount of information available is fantastic.
Last I knew the code drop down box did not have option for 2019 new codes. It is difficult to process the CO's in Viewpoint it is a lot easier in Opal.
Overall experience is good. Keeps the building permit approval process moving.
The obstacles I encountered were also encountered by the City staff who were charged with configuring the program to perform task that I mentioned earlier.
I like the various features of maps and the intricate details.
With this being a fairly new program most of the problem we run into we can get an answer from the support team within a few house.
Very easy to use and maintain my work loads. This program has streamlined out permit process and has allowed better interaction with various people across all departments.
I do not find creating reports intuitive although I have been doing them for several months now.
Customer Service has been very good, always quick to respond.
Integration very helpful during the covid period. Without the in person transaction the process through Opengov is so much more manageable.
Total Network Inventory logo
4.7
7

PC and software audit management software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.3
    Features
    4.6
    Customer support
    4.6
Pros and Cons from Total Network Inventory users   
No pros & cons found
Elm logo
5.0
1

Control who uses your application and retain more customers.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    5.0
    Features
    4.0
    Customer support
    0.0
Pros and Cons from Elm users   
No pros & cons found
Certero for Enterprise SAM logo
4.3
6

Hardware and Software Asset Management Solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.7
    Features
    4.0
    Customer support
    4.8
Pros and Cons from Certero for Enterprise SAM users   
No pros & cons found
VIZOR License Manager logo
5.0
1

Best practice Software License Management solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    0.0
    Ease of use
    5.0
    Features
    5.0
    Customer support
    0.0
Pros and Cons from VIZOR License Manager users   
No pros & cons found
EZOfficeInventory logo
4.6
1.4K

Asset Tracking and Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.5
    Customer support
    4.6
Pros and Cons from EZOfficeInventory users   
avatar
avatar
+15
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
Entering our assets was extremely simple and I am very happy with the ability to customize the software to my requirements.
When booking multiple items at once, it won't tell you if there are booking clashes for any specific item, so each item has to be booked individually which is inefficient and annoying.
Location and service status are also fantastic features that help us run our business more efficiently. I love that it is accessible from anywhere.
The UI is very confusing to learn if you are new to EZO; cannot submit large inventory items (many line items); mobile platform is very heavy and boring.
It's great software for keeping track of equipment assets used on a daily/weekly basis. It's been a great resource for the entire staff, and the customer service is phenomenal.
Software is very confusing. There are many inconsistencies throughout the application.
We looked at several different platforms, but EZOfficeInventory was the best with all the features we wanted, scanning and tracking for the best price.
The implementation phase was a complete disaster. I was never offered the option to have EZ do the implementation and planning.
Being able to integrate Excel into the process makes things so much smoother. The mobile app is almost as user friendly as the desktop version and is super helpful when being constantly on the move.
Our experience has been great. When we needed advice and assistance, EZOfficeInventory support has been available and very helpful.
We have equipment located all over the world, so having an easy and effective tool to track it all is vitally important.
Overall my experience with EZOfficeInventory has been great. The instructor is very helpful and it has made the whole process, especially since this is my first time very simple.
My organization uses the software to keep track of all our of high value assets. EZOfficeInventory makes it easy for us to checkout and track who we have assigned our assets to and where they are.
What I like most about this software is it straight forward ease of use and all the necessary features that a manufacturing company would need.
I enjoy how easy and intuitive EZOfficeInventory is to use on a weekly basis with tracking and receiving assets for our logistics team.
Excellent customer service, the best and faster service and reply.
It will have saved us so much money in the long run and we are now a lot more organised and our sub-contractors are showing more care toward the tools they borrow.
Integration with Zendesk. Easy to import data for assets.
SolarWinds Service Desk logo
4.6
570

IT Service Desk & Asset Management Software

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.6
    Features
    4.4
    Customer support
    4.6
Pros and Cons from SolarWinds Service Desk users   
+15
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
By that I mean the lack of reports and reporting tools.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
Reporting doesn't report accurately compared to a custom query, which is odd.
Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.
There also has been lots of testing. Also some of the updates have broken our work flows.
I've been using different ticketing systems from my past employments and in my current company. This is the best so far, the interface is very user friendly.
Some of the customizations of the user portal are a bit hard to find from the admin side.
A few of the things that I like most about Service Desk is the ease of learning to use it.
Having the ability to work, escalate and integrate tickets all from a single pane of glass is also a good feature.
It's mostly very easy for my help desk technicians to use on a day to day basis. Very easy to keep track of your tickets and what needs to be done.
The customizable filters and bulk actions are *super* handy when you have a set of actions or responses you do very frequently.
I like the easy-to-use interface, the communication history that allows us to keep track of end user needs and concerns, and the API (personally that's my favorite).
The ease of creating automated workflows makes the product easy to use and creates efficiencies by automating mundane manual processes.
Easy to upload a Solution Article and based on the employees that are using this on our company it's very interactive because all of the information is already displayed on the interface.
First of all, I really like the GUI of this Ticketing Tool compared to my previous ticketing system we are handling which is Service Now.
The pricing tier after the initial purchase is fair.
That said, the web UI on mobile is mostly friendly.
JIRA Service Management logo
4.5
650

The only ITSM solution built on the Jira platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.5
    Customer support
    4.3
Pros and Cons from JIRA Service Management users   
avatar
+15
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
Workflows broke without a reason because, you know, it's SharePoint. And the entire process of serving customers was dead slow.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
The downside is that there is no easy way to migrate any of your changes from dev to production.
Initial setup can be complex but it can also be super powerful if you are able to configure it properly. It's visual scripting and workflow tool is really capable and easy to learn.
Software problems reporting for clients, in-house sorted problem manager.
The Jira Service Desk has been a great tool within our company. I find the ability to customize your request with some required and some option fields really helpful.
Setup/installation can be painful. Docs are available only in English.
Great solution that helps organize work and keeps important case related items out of email.
There are some very useful and well-designed default reports included for ticket statistics (which can be used to keep management happy!).
Overall, this is a great tool for service teams. Managers will enjoy the dashboard view of metrics and the customizable queues.
It can be expanded to include all kinds of reportable metrics for teams of any size. There are tons of integrations as well, making this a great tool for those who want flexibility.
Atlassian products work very well, contain awesome Lucene search functionality, which means you can search text string and it will look up all text fields and give you service desk ticket match.
It's extremely customizable and the administrative configuration is really intuitive. It's also a great value from a cost perspective.
Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.
The tool is easy to use and navigate. Even first time users would be able to figure out how to submit a ticket/request with ease.
Integrations and automation with other systems make a very useful and fluid toolbox that actually makes life easier.
Jira Service Desk integrates well with other Atlassian tools. I like the weekly sprint and backlog views.
Freshservice logo
4.5
568

A complete IT service management (ITSM) tool for business

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.4
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.6
Pros and Cons from Freshservice users   
avatar
avatar
avatar
+15
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
The integration with email is good, and we really like the mobile app as it gives us a far better ability to respond when away from the desk than email alerts.
Difficult to note any dislikes on the application. Any issues we have are being considered for future upgrades.
The interface is extremely user friendly, ticket management is far superior to the system we were previously using and the support has been fantastic so far.
Lack of Flexibiity to link with other products such as JIRA for example.
The pricing for this product is very competitive which is great for the IT budget and value for dollar represent a good deal. I find the Support team is very helpful and responsive.
Mobile app is not as intuitive as desktop experience and can feel difficult to navigate for some users.
The like most of this software is easy to use and raise our issue on directly to concern and resolve it faster.
Every time I check in with our team of Agents, everyone is extremely happy with the switch and, overall, I am looking forward to the positive changes this is bringing our teams.
Customization is solid and allows you to integrate your company branding quite well. Good, and easy to create, manage, edit knowledge base system.
Innovation of the product - it constantly change, either with new features or enhanced functionality. The team is always happy to listen to suggestions from their customers and to enhance the product.
Affordable All-Inclusive IT Help Desk Solution.
Streamlined interface has been easy for our IT team to learn and use. I like the ability to track and link incidents, service requests, changes and problems.
Flexibility in using products such as Incidents/Problems/Admin/Solutions etc. I can either log a ticket or speak on the chat - good turn around on wait times.
Cloud-based platform provides great customer service.
Ease of use, price, integration options with other applications.
Out of the box functionality with default configuration is quick and easy.
Alloy Navigator logo
4.6
60

Award winning IT Asset Mgmt and Service Mgmt platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.2
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Alloy Navigator users   
avatar
avatar
avatar
+15
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
Just gets confusing with the multiple elements.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
I can't find anything that we can call a disadvantage.
Asset tracking, good customization possibilities and Alloy seem willing to help and adapt.
It can be cumbersome to learn in an SMB environment with small teams and no compartmentalization.
We keep discovering great functions that are very helpful. The knowledgebase is used extensively to provide instructions for us IT, but also for teachers and students.
The programming logic can be a bit confusing at times on the back end. There are lots of logic statements, actions, etc. that can be buried in a specific place that are not always easy to find.
Web interface is slick and functional, performs as well as or better than the desktop client.
Overall the application is solid, reliable. I have used it for the last 10 years and don't have plans of changing anytime soon.
Software is reliable, user friendly and you get the results quickly.
It is simple to use for the average technician and the user portal is good as well. The integration of software allocation and databases of all hardware on our network is a must.
Alloy Navigator - Marvelous tool for Network Inventory.
The technical support are very courtesy, knowledgeable, and professional. The migration process to Alloy Navigator 8.1 was smooth and took a few minutes to complete.
Another feature I like about Alloy software you can exclude devices that are not connected to the network.
We already used Network Inventory and expanding to Alloy's own help desk was a natural step. Alloy Navigator has many features for a low cost and we are slowly moving forward and using more and more.
We are continually improving our efficiency by automating tasks, and we manage an extensive knowledge base with hundreds of articles for either end-users or tech support staff.
Email integration for alerts on new tickets and updates on existing tickets. Training that Alloy offers is well thought out and contains tons of information.
Inventory360 logo
4.7
48

empowering innovation

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.4
    Features
    4.3
    Customer support
    4.8
Pros and Cons from Inventory360 users   
No pros & cons found
CodeMeter logo
4.7
40

Excellence in software protection and license management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.5
    Ease of use
    4.4
    Features
    4.7
    Customer support
    4.6
Pros and Cons from CodeMeter users   
avatar
avatar
avatar
+15
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
It is a good platform supports in effective usage and application management, it keeps record of the access of all apps and keep it safe.
The formal documentation does not include how to program the dongles. I had to find a support engineer who wrote a cheat sheet to find the documentation.
It is a good platform that supports in managing, protecting, and collecting all the data of the embedded systems, applications, and all licenses with ease.
Very frustrating in that it isn't documented as well as I require my own software to be documented. I am a physicist who programs as needed.
I am using CodeMeter from past eight months and it is great in integrating various ecosystems and multiple Operating systems to provide secure the software in best possible approach.
The technical documentation to implement the runtime in your software is poor.
It is a good and effective IT operations management platform which support in Security and safety our our IT software and license.
The documentation is not very vocal about how to use the tool, and it may be difficult for beginners. Sometimes, we can see the slowness during testing, especially when dealing with large datasets.
Very good value for money. We are very satisfied with the solution and WiBu as a partner.
I also have enjoyed secure and accurate performance. Very affordable subscriptions and value for money.
It highly helps developers to protect their codes from reverse engineering. Customer supports really supports a lot.
Customer support is very supportive, they resolves the queries immediately.
Launching process and integration went well within the required time limits. The performance has been excellent and I have all the confidence for more achievements using this software.
CodeMeter is rapid response is what I appreciate most about it.
Code Meter provides a useful interface to solve development problem. This helps in providing an Compliance for any development language.
Provides high level copy management. Access control are easy to control and manageable.mostly it's flexible and ease to use.
Easy to implement and navigate. Highly secured and offered wide range of licensing options.
It's easy to use and also a user friendly interface.
Yokoy logo
4.5
39

Save money on every dollar spent.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.6
    Features
    4.3
    Customer support
    4.1
Pros and Cons from Yokoy users   
+11
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.
Yokoy is an easy to setup and easy to use software that helps us with out travel and expense management. We are very happy with Yokoy's solution.
Expenses that need to be charged to a client cannot be managed easily. There should be an option to link expenses directly to a client.
The software is very good the yokoy teams have done a good job. I say thank you for this excellent tool.
Problems with the search function of the Submitters.
We implemented SAP, Microsoft Nav, and Revolut Business, but she is super excited since we use Yokoy. We reduced our subscription spending by 20%-30% of various tools (small tools too) across Unique.
For me there is not much to say except the expectation of being able to link virtual cards to Apple pay.
Easy-to-use, good KI features, good integration with our ERP.
Certain filter functions are seriously missing.
The software is user friendly, easy to use, intelligent reading of receipts, foreign currency management, credit card connection.
Very easy to use mobile experience and spend management. As a CEO, I like most the real-time view to all our expenses, especially the software subscription spending we have at Unique.
It is also very good to integrate with the ERP system.
Overall, I'm really happy. Especially the customer service is top-notch and reacts ultra fast on all enquiries.
It is quick and easy to use for submitting expenses and approve them. It is also easy for Finance to pull reports and issue payments.
Yokoy made my life much easier working with he expense booking and payments.
Patronum logo
4.9
21

Your Google Workspace Manager

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    5.0
    Ease of use
    4.8
    Features
    4.6
    Customer support
    5.0
Pros and Cons from Patronum users   
+11
The Patronum team are absolutely committed to creating an amazing product that will help those managing their Google Workspace.
As far as I am concerned there are no extras that we require.
Love Patronum, the user interface is a pleasure to use, feels like a native Google app, and it's functionality is super useful.
I have yet to encounter something I dislike about the platform.
The organisational chart and email signature management are super easy and have nice templates which you can quickly use to get underway.
I found the policies a bit difficult to get my head around.
We were primarily interested in Patronum for its excellent integration with Google and the signature manager.
I cannot think of any criticisms for Patronum.
Patronum is straight forward and easy to use. Even for just simple signature management, it is far beyond other products in ease, clarity, and customization.
Being able to browser my users Google Drives and Shared Drives is fantastic and really helps when we have people on leave.
The system is rich with functionality and the user support is always very responsive. This really is the first choice for those wanting less headaches.
Easy to use, navigate and fantastic support team.
Ease of use, all the features I need, intuitive UI and extremely responsive customer support.
It also exposes several API only admin features of Google Workspace that are extremely useful.
The Patronum team are absolutely committed to creating an amazing product that will help those managing their Google Workspace.
As far as I am concerned there are no extras that we require.
Love Patronum, the user interface is a pleasure to use, feels like a native Google app, and it's functionality is super useful.
I have yet to encounter something I dislike about the platform.
The organisational chart and email signature management are super easy and have nice templates which you can quickly use to get underway.
I found the policies a bit difficult to get my head around.
We were primarily interested in Patronum for its excellent integration with Google and the signature manager.
I cannot think of any criticisms for Patronum.
Patronum is straight forward and easy to use. Even for just simple signature management, it is far beyond other products in ease, clarity, and customization.
Being able to browser my users Google Drives and Shared Drives is fantastic and really helps when we have people on leave.
The system is rich with functionality and the user support is always very responsive. This really is the first choice for those wanting less headaches.
Easy to use, navigate and fantastic support team.
Ease of use, all the features I need, intuitive UI and extremely responsive customer support.
It also exposes several API only admin features of Google Workspace that are extremely useful.
The Patronum team are absolutely committed to creating an amazing product that will help those managing their Google Workspace.
As far as I am concerned there are no extras that we require.
Love Patronum, the user interface is a pleasure to use, feels like a native Google app, and it's functionality is super useful.
I have yet to encounter something I dislike about the platform.
The organisational chart and email signature management are super easy and have nice templates which you can quickly use to get underway.
I found the policies a bit difficult to get my head around.
We were primarily interested in Patronum for its excellent integration with Google and the signature manager.
I cannot think of any criticisms for Patronum.
Patronum is straight forward and easy to use. Even for just simple signature management, it is far beyond other products in ease, clarity, and customization.
Being able to browser my users Google Drives and Shared Drives is fantastic and really helps when we have people on leave.
The system is rich with functionality and the user support is always very responsive. This really is the first choice for those wanting less headaches.
Easy to use, navigate and fantastic support team.
Ease of use, all the features I need, intuitive UI and extremely responsive customer support.
It also exposes several API only admin features of Google Workspace that are extremely useful.
GLPi logo
4.5
32

GLPI is an IT Service Management software.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.3
Pros and Cons from GLPi users   
avatar
avatar
avatar
+15
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
They praised the software's ability to streamline their IT processes and the ease of use of its user-friendly interface.
The interface can be a bit rough around the edges. I don't know if ours was badly configured but it was a little slow to access.
All the assets are once updated into the system, It has helped to track assets in and out.
The interface is dated, and initially may be very difficult to find where are the settings that the administrator want/need to change.
There are several plugins that further assist the customization and solution possibilities for the most diverse challenges. The GLPI community is very supportive and helpful in solving any problems.
The use of server disk space can be high depending on the configurations and error logs, which can bring down the application, depending on how disk space management is done.
All about ITIL and a great community providing support, complements that improve the experience as much as user level as administrator.
Manage your requests, problems, incidents and projects from a Global platform.
I recently had the opportunity to speak with our IT team that has been using GLPifor for IT management and they have mostly positive things to say.
A lot of features are integrated, we can track tasks and assign them to a ticket, manage the inventory and other cool stuff.
I worked as a IT asset manager in the past and I've used GLPI to manage all IT equipment in large company (1500+ employees). The software was very helpful and customisable.
Great to manage issues with customers. Can check status easy for client and for me.
Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.
For asset management we used Fusioninventory. This successful implementation allowed us to have better information that supported several decision making processes.
I can not forget to mention that the free software that leads to zero installation costs among the many that I have tried GLPI has always been my favorite.
GLPI easy to use and very capable for a single or multiple organizations.
The end users learned to use it quickly and it was very well accepted in general. It facilitated and optimized IT Management in all Sectorial Organs where it was implemented.
Integrates well with RSS feeds for real time updates.
vScope logo
4.7
21

Effortless IT Reporting. Everything in one place.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.2
    Features
    4.4
    Customer support
    5.0
Pros and Cons from vScope users   
+11
Both pretty easy to use and very, very powerful at the same time. Areas of usage of what to do with the data are many and its flexibility allows you to find a best practise for your needs.
Overall I can't pinpoint anything else that I really disliked about this software.
Very easy to set up inventory, a growing knowledge base, and most important an amazingly dedicated and skillfull support that thinks out of the box and are always ready to assist their customers.
I miss that there is little or no activity on the community side of things.
To create rules for tags is the main strength with this software in my belief. The way vScope automate dokumentation and categorization is amazing.
Sometimes I struggle with the more advance filtering options, maybe beacuse there are a lot you can do, and I seldom have time to give it enough time to really understand it.
To have alll the information about your system at hand, and be able to build your own dashboard with your desired information is really inspiring.
Could be a bit hard to see all usecases, but the more you explore the collected data, the more use od vSCope you find.
Very positive thinking support personnel that either helps you solve your issue immediately or bring it up for review to solve it via an update.
Overall, we are happy with Vscope and the support has been responsive.
Ease of use, its smart database and setting possibilities. And the customer support.
It is fast to work with and easy when you learn a few basic quirks and tricks.
Connector setup to different sourcesBuilt in tables and dashboardSearch capabilityCustomer Support every step of the way when we had any issue.
Multiple Data Sources (On-prem, Cloud, AD, VMs, Physical machines etc). Easily integrated with AD.
Both pretty easy to use and very, very powerful at the same time. Areas of usage of what to do with the data are many and its flexibility allows you to find a best practise for your needs.
Overall I can't pinpoint anything else that I really disliked about this software.
Very easy to set up inventory, a growing knowledge base, and most important an amazingly dedicated and skillfull support that thinks out of the box and are always ready to assist their customers.
I miss that there is little or no activity on the community side of things.
To create rules for tags is the main strength with this software in my belief. The way vScope automate dokumentation and categorization is amazing.
Sometimes I struggle with the more advance filtering options, maybe beacuse there are a lot you can do, and I seldom have time to give it enough time to really understand it.
To have alll the information about your system at hand, and be able to build your own dashboard with your desired information is really inspiring.
Could be a bit hard to see all usecases, but the more you explore the collected data, the more use od vSCope you find.
Very positive thinking support personnel that either helps you solve your issue immediately or bring it up for review to solve it via an update.
Overall, we are happy with Vscope and the support has been responsive.
Ease of use, its smart database and setting possibilities. And the customer support.
It is fast to work with and easy when you learn a few basic quirks and tricks.
Connector setup to different sourcesBuilt in tables and dashboardSearch capabilityCustomer Support every step of the way when we had any issue.
Multiple Data Sources (On-prem, Cloud, AD, VMs, Physical machines etc). Easily integrated with AD.
Both pretty easy to use and very, very powerful at the same time. Areas of usage of what to do with the data are many and its flexibility allows you to find a best practise for your needs.
Overall I can't pinpoint anything else that I really disliked about this software.
Very easy to set up inventory, a growing knowledge base, and most important an amazingly dedicated and skillfull support that thinks out of the box and are always ready to assist their customers.
I miss that there is little or no activity on the community side of things.
To create rules for tags is the main strength with this software in my belief. The way vScope automate dokumentation and categorization is amazing.
Sometimes I struggle with the more advance filtering options, maybe beacuse there are a lot you can do, and I seldom have time to give it enough time to really understand it.
To have alll the information about your system at hand, and be able to build your own dashboard with your desired information is really inspiring.
Could be a bit hard to see all usecases, but the more you explore the collected data, the more use od vSCope you find.
Very positive thinking support personnel that either helps you solve your issue immediately or bring it up for review to solve it via an update.
Overall, we are happy with Vscope and the support has been responsive.
Ease of use, its smart database and setting possibilities. And the customer support.
It is fast to work with and easy when you learn a few basic quirks and tricks.
Connector setup to different sourcesBuilt in tables and dashboardSearch capabilityCustomer Support every step of the way when we had any issue.
Multiple Data Sources (On-prem, Cloud, AD, VMs, Physical machines etc). Easily integrated with AD.
Cryptlex logo
4.6
21

Enterprise licensing software solution

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.6
    Ease of use
    4.5
    Features
    4.3
    Customer support
    4.8
Pros and Cons from Cryptlex users   
+11
We have been looking for licensing library for Java Rich Client and have been evaluating various solutions. Cryptlex is the best solution.
Nothing in particular, one problem we faced with Delphi implementation and callback function was a minor issue.
My backend web developer praises it as well, "Very cool. Cryptlex is pretty awesome the API was well-documented and easy to use.
The backend, where I can manage the issued product keys is a bit limited.
We found cryptlex and happy with it. Their customer support is very responsive and helpful.
Need more tutorials, videos, webcasts. People not conversent with web api find it difficult to implement.
We were looking for a long time to find an affordable solution and this fitted the bill perfectly, just wish we found it sooner.
Sadly didn't fit in our SSO solution, so we couldn't use user assigned license and needed to handle that part our own.
I would highly recommend Cryptlex to anyone who is looking for a simple but highly effective activation solution.
The software is extremely well presented and very easy to implement. It has a zero-based cost for an initial number of activations which makes it an affordable solution for any start-up business.
They are also very rapid to respond to questions / support and I have been very impressed with their service.
Easy implementations, supports many platforms, integrates nicely with known e-commerce platforms.
We needed a quick and easy way to get the crypto part of our licensing as we only have an SSO account login service - not a full license system.
This is the only LAAS product we found that could satisfy our requirements for silent licensing, and floating-concurrent seats.
We have been looking for licensing library for Java Rich Client and have been evaluating various solutions. Cryptlex is the best solution.
Nothing in particular, one problem we faced with Delphi implementation and callback function was a minor issue.
My backend web developer praises it as well, "Very cool. Cryptlex is pretty awesome the API was well-documented and easy to use.
The backend, where I can manage the issued product keys is a bit limited.
We found cryptlex and happy with it. Their customer support is very responsive and helpful.
Need more tutorials, videos, webcasts. People not conversent with web api find it difficult to implement.
We were looking for a long time to find an affordable solution and this fitted the bill perfectly, just wish we found it sooner.
Sadly didn't fit in our SSO solution, so we couldn't use user assigned license and needed to handle that part our own.
I would highly recommend Cryptlex to anyone who is looking for a simple but highly effective activation solution.
The software is extremely well presented and very easy to implement. It has a zero-based cost for an initial number of activations which makes it an affordable solution for any start-up business.
They are also very rapid to respond to questions / support and I have been very impressed with their service.
Easy implementations, supports many platforms, integrates nicely with known e-commerce platforms.
We needed a quick and easy way to get the crypto part of our licensing as we only have an SSO account login service - not a full license system.
This is the only LAAS product we found that could satisfy our requirements for silent licensing, and floating-concurrent seats.
We have been looking for licensing library for Java Rich Client and have been evaluating various solutions. Cryptlex is the best solution.
Nothing in particular, one problem we faced with Delphi implementation and callback function was a minor issue.
My backend web developer praises it as well, "Very cool. Cryptlex is pretty awesome the API was well-documented and easy to use.
The backend, where I can manage the issued product keys is a bit limited.
We found cryptlex and happy with it. Their customer support is very responsive and helpful.
Need more tutorials, videos, webcasts. People not conversent with web api find it difficult to implement.
We were looking for a long time to find an affordable solution and this fitted the bill perfectly, just wish we found it sooner.
Sadly didn't fit in our SSO solution, so we couldn't use user assigned license and needed to handle that part our own.
I would highly recommend Cryptlex to anyone who is looking for a simple but highly effective activation solution.
The software is extremely well presented and very easy to implement. It has a zero-based cost for an initial number of activations which makes it an affordable solution for any start-up business.
They are also very rapid to respond to questions / support and I have been very impressed with their service.
Easy implementations, supports many platforms, integrates nicely with known e-commerce platforms.
We needed a quick and easy way to get the crypto part of our licensing as we only have an SSO account login service - not a full license system.
This is the only LAAS product we found that could satisfy our requirements for silent licensing, and floating-concurrent seats.
LicenseSpring logo
4.8
18

Cloud-Based, Cross-Platform Software Licensing

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.5
    Features
    4.6
    Customer support
    4.8
Pros and Cons from LicenseSpring users   
No pros & cons found
Virima logo
4.6
15

Intelligent CMDB automation and complete IT asset management

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.9
    Ease of use
    4.3
    Features
    4.5
    Customer support
    4.9
Pros and Cons from Virima users   
+11
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
Virima's intuitive UI and the business service maps are outstanding.
Great Asset Management software that interfaces with many different systems.
Excellent professionalism and customer service are part of the Virima package.
We can plan purchases of new equipment better knowing when assets need replacing prior to the expiration dates.
I think one of the most important features is outside of the tool...and that is the customer service provided by Virima.
Business rules, filtering, CMDB and ease of use.
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
Virima's intuitive UI and the business service maps are outstanding.
Great Asset Management software that interfaces with many different systems.
Excellent professionalism and customer service are part of the Virima package.
We can plan purchases of new equipment better knowing when assets need replacing prior to the expiration dates.
I think one of the most important features is outside of the tool...and that is the customer service provided by Virima.
Business rules, filtering, CMDB and ease of use.
Great product; feature rich. Team seems responsive and looking to help us be successful.
No being able to monitor legacy intermec scanners. This is due to intermec produce not allowing.
It has been a great product, and they have been a great organization to work with.
Say you forgot to do a scan. You can login on your phone and fire off that scan.
Virima is a very comprehensive ITAM/ITSM tools for organizations that follow the ITIL methodology. It is a feature rich offering with very responsive support.
Frankly, buying Virima felt risky. Their presence is not huge.
Reporting is another critical deliverable for my clients and Virima delivers there too. The dashboards, KPI‘s, and reporting capability is very mature and appreciated by all of my clients.
The reports we are seeing and the information we are able to glean will make the product pay for itself.
Virima's intuitive UI and the business service maps are outstanding.
Great Asset Management software that interfaces with many different systems.
Excellent professionalism and customer service are part of the Virima package.
We can plan purchases of new equipment better knowing when assets need replacing prior to the expiration dates.
I think one of the most important features is outside of the tool...and that is the customer service provided by Virima.
Business rules, filtering, CMDB and ease of use.
SLASCONE logo
4.8
12

LICENSING FOR SOFTWARE AND IoT VENDORS

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.9
    Customer support
    5.0
Pros and Cons from SLASCONE users   
avatar
avatar
avatar
+11
They take the time and remain friendly, no matter how much you don't know about programming, like me, and ask 10 times. It is also very fun to work with the people from Slascone.
Limited features for completely offline environments.
Simplicity of the Product, yet serves the purpose of a nice License Management Solution. Possibility (and SLASCONE's willingness) to customize, the way a customer needs.
No billing and invoicing functionality available.
You can set up also own instance, which is a great solution if you want to keep all data under control. SLASCONE tool is easy to learn and very elastic.
You cannot implement floating licensing for completely offline clients.
The most innovative, easy to use and cost effective solution with reseller portal.
So far, we have not faced any constraints or restrictions. There are cheaper options out there, but not sure if they offer similar functionality.
Overall, we felt that SLASCONE was the best solution for us considering its modern technological stack, rich functionality, pricing.
Separate access for partners and resellers, who can independently manage their licenses for their own customers, is very well solved. We have a great overview of our licenses.
You can customize it to fulfill your internal processes. And also it integrates with Business Central, which is in our case quite important.
Slascone has been very active from the beginning to realize our project with the licensing and has been and still is very helpful.
Also the integration into C# was straight forward due to good documentation and a NuGet package that does most of the heavy lifting.
Out of the box SaaS solution that scales really well-Transparent pricing-Easy Integration with Salesforce.
They take the time and remain friendly, no matter how much you don't know about programming, like me, and ask 10 times. It is also very fun to work with the people from Slascone.
Limited features for completely offline environments.
Simplicity of the Product, yet serves the purpose of a nice License Management Solution. Possibility (and SLASCONE's willingness) to customize, the way a customer needs.
No billing and invoicing functionality available.
You can set up also own instance, which is a great solution if you want to keep all data under control. SLASCONE tool is easy to learn and very elastic.
You cannot implement floating licensing for completely offline clients.
The most innovative, easy to use and cost effective solution with reseller portal.
So far, we have not faced any constraints or restrictions. There are cheaper options out there, but not sure if they offer similar functionality.
Overall, we felt that SLASCONE was the best solution for us considering its modern technological stack, rich functionality, pricing.
Separate access for partners and resellers, who can independently manage their licenses for their own customers, is very well solved. We have a great overview of our licenses.
You can customize it to fulfill your internal processes. And also it integrates with Business Central, which is in our case quite important.
Slascone has been very active from the beginning to realize our project with the licensing and has been and still is very helpful.
Also the integration into C# was straight forward due to good documentation and a NuGet package that does most of the heavy lifting.
Out of the box SaaS solution that scales really well-Transparent pricing-Easy Integration with Salesforce.
They take the time and remain friendly, no matter how much you don't know about programming, like me, and ask 10 times. It is also very fun to work with the people from Slascone.
Limited features for completely offline environments.
Simplicity of the Product, yet serves the purpose of a nice License Management Solution. Possibility (and SLASCONE's willingness) to customize, the way a customer needs.
No billing and invoicing functionality available.
You can set up also own instance, which is a great solution if you want to keep all data under control. SLASCONE tool is easy to learn and very elastic.
You cannot implement floating licensing for completely offline clients.
The most innovative, easy to use and cost effective solution with reseller portal.
So far, we have not faced any constraints or restrictions. There are cheaper options out there, but not sure if they offer similar functionality.
Overall, we felt that SLASCONE was the best solution for us considering its modern technological stack, rich functionality, pricing.
Separate access for partners and resellers, who can independently manage their licenses for their own customers, is very well solved. We have a great overview of our licenses.
You can customize it to fulfill your internal processes. And also it integrates with Business Central, which is in our case quite important.
Slascone has been very active from the beginning to realize our project with the licensing and has been and still is very helpful.
Also the integration into C# was straight forward due to good documentation and a NuGet package that does most of the heavy lifting.
Out of the box SaaS solution that scales really well-Transparent pricing-Easy Integration with Salesforce.
Cledara logo
4.6
11

All-in-One SaaS Management Platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.8
    Ease of use
    4.8
    Features
    4.4
    Customer support
    4.7
Pros and Cons from Cledara users   
avatar
+5
Great experience, our enterprise tool control has been improved as well as our financial expenditure control.
Lack of notification for apps owners who don't upload missing invoices.
Very good overall, easy to start with and to scale.
My only complaint is to not be able to rename the files attacched to single expenses.
Cledara is an excellent tool, easy to use and extremelly helpfull in tracking expenses and avoiding unplanned extra costs.
Lack of quick and convenient ways to top-up the account balance.
Great way to be in control of software expenses.
It misses a lot of invoices in the connected account, so as a work around I had to setup an auto-forwarder for each subscription which was time consuming and not scalable.
Great experience, our enterprise tool control has been improved as well as our financial expenditure control.
Lack of notification for apps owners who don't upload missing invoices.
Very good overall, easy to start with and to scale.
My only complaint is to not be able to rename the files attacched to single expenses.
Cledara is an excellent tool, easy to use and extremelly helpfull in tracking expenses and avoiding unplanned extra costs.
Lack of quick and convenient ways to top-up the account balance.
Great way to be in control of software expenses.
It misses a lot of invoices in the connected account, so as a work around I had to setup an auto-forwarder for each subscription which was time consuming and not scalable.
Great experience, our enterprise tool control has been improved as well as our financial expenditure control.
Lack of notification for apps owners who don't upload missing invoices.
Very good overall, easy to start with and to scale.
My only complaint is to not be able to rename the files attacched to single expenses.
Cledara is an excellent tool, easy to use and extremelly helpfull in tracking expenses and avoiding unplanned extra costs.
Lack of quick and convenient ways to top-up the account balance.
Great way to be in control of software expenses.
It misses a lot of invoices in the connected account, so as a work around I had to setup an auto-forwarder for each subscription which was time consuming and not scalable.
C2-ITSM logo
4.3
14

The ultimate ITSM platform

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.0
    Customer support
    4.4
Pros and Cons from C2-ITSM users   
+11
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
The system updates are easy to install and provides supports to resolve issues.
The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application.
C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog.
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
It has all the functionality that you might think of, and they are easy to use and simple configuration.
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
The system updates are easy to install and provides supports to resolve issues.
The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application.
C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog.
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
It has all the functionality that you might think of, and they are easy to use and simple configuration.
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software.
This is the most robust and wonderfully integrated ITSM I have ever had the ability to use, endorse and build.
Lack of customization in the various screens, complexity of the database to get our own reports.
This is the most flexible and beautifully integrated ITSM that I have ever had the chance to use, support and develop. It has all the functionnalities you can dream of and they are easy to use.
To be noted that none of the bugs we have encountered have "broken the system" or lead to productivity loss.
It's nice for automated testing and web dev if you need an everyday tool. Once you get used to the hacks, its really fun and easy to use.
It lacks customization for various screens and there is complexity in database to prepare reports. It is hard to activate few features of the system which may not be software related.
My overall experience with Atom as a user is very good. I would recommend this tool without hesitation.
A weak point is that C2 ATOM has growing pains with an emerging product.
The system updates are easy to install and provides supports to resolve issues.
The unique interface, ease of moving through screens and multiple automation options makes it one of the best web application.
C2Atom is perfect to manage clients relation and drive an important flow of request. Based on ITIL, it gives all we need to make a sevices catalog.
My overall experience is really good with Atom as a customer. Without hesitation, I would suggest this method.
It has all the functionality that you might think of, and they are easy to use and simple configuration.
With the help of C2 support I installed and maintain our C2 Atom instance. I was not part of the integration team and we have not yet activated the asset tracking portion of the software.