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ALB

End-to-End Legal Practice and Case Management

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ALB Pricing, Features, Reviews and Alternatives

ALB product overview

What is ALB?

ALB is a cloud-based legal practice and case management solution that uses fully integrated GDPR-compliant marketing tools and 24/7 legal services. ALB's centralized system and fully integrated tools allow businesses to streamline legal operations and help reduce inefficiencies and risks such as user errors or non-compliance. Features include a centralized matter and client database, secure document manager, dynamic time recording, matter tracking, task and appointment management, full text search engine, digital shredder, compliance support and a client self-service portal.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Email/Help Desk
Chat
24/7 (Live rep)

Training options

Webinars
In Person
Live Online
Documentation
Videos

ALB features

Functionality

4.7

/5

3

Total features

29

3 categories

Most valued features by users

Document Management
Document Storage
Task Management
Access Controls/Permissions
Case Management
Alerts/Notifications
Calendar Management
Reporting & Statistics

ALB users reviews

Overall Rating

4.7

/5

3

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great PMS and Case management software including Legal Aid

Reviewed a year ago

It took a considerable length of time to get the software ready and installed for deployment. 2+ years in our case for first making contact. In fairness to Advanced, we were in a position where we could wait and take our time. As a result we wanted the product to be 'just so' for our needs. We worked with Advanced to make it happen. Had there been more urgency and a willingness on our side to make a few more compromises this could undoubtedly have been faster. Advanced were of course keen to get us up and running but equally cautious on our behalf; no-one benefits from a failed PMS rollout.

Pros

ALB brought us up to date with modern processes. The old system was hard to develop workflows to the extent that changes were seldom made. The Document History aspect, especially now that we have taken the pdfDocs integration means running paperless files is possible. Print volumes are drastically lower. Perhaps the biggest benefit is that it is a true one-stop-shop for a legal firm with a variety...

Cons

Inevitably there will be compromises as with any piece of software. Especially one that covers off so many angles. The development tools could be stronger, the way addresses are handled seems to me to be overly complex. Having said that though, the software's primary purpose is to help Fee Earners and support staff provide services to clients and it does this admirably. You can't expect Visual Studio....

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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ALB Case Management

Reviewed a year ago

We moved from Videss to ALB in 2017. The transition was very straight forward and ALB were on hand the entire time to help with the process including floor walking on the day of the switch to help with any final issues. ALB provided training to all staff which took a considerable length of time. Advanced and the firm were keen to get everything up and running but at the same time cautious to make sure everything was completed properly as a failed roll-out could have proven costly.

Pros

ALB continues to develop it’s PMS to stay up-to-date with modern practices, it has also recently made commercial acquisitions to strengthen its market position. Old PMS systems are hard to develop and therefore changes are rarely made if at all. ALB has low-code workflows that can be developed in house (as we do) or under projects via ALB. We try to maximise efficiencies wherever possible and a few...

Cons

There will always be compromises as with any software and I would expect better reporting within the product itself, rather than having to purchase an ‘add-on’; especially from a company where data is their currency! However the primary purpose of a PMS is to make the process of providing legal services to clients quick and efficient and it does this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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ALB platform

Reviewed 3 years ago
Pros

ALB is a platform with continual development, backed by a strong company with the vision, resources and commitment to deliver. ALB provides us with all the tools we need to deliver our services smoothly and efficiently.

Cons

Takes time and effort to make full use of ALB workflows and reporting

ALB FAQs and common questions

Q. Who are the typical users of ALB?

ALB has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. Does ALB offer an API?

No, ALB does not have an API available.


Q. What other apps does ALB integrate with?

ALB integrates with the following applications:
Microsoft 365, Dynamics 365 Business Central


Q. What level of support does ALB offer?

ALB offers the following support options:
Phone Support, Email/Help Desk, Chat, 24/7 (Live rep)

Common ALB comparisons

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