Amicus Attorney vs Smokeball

LEAP

Clio

Neos

LEAP is a cloud-based and AI-enabled legal software that integrates practice management, document automation, billing, and more in a unified platform.

Clio is a comprehensive legal practice management software that helps law firms streamline their operations. The platform offers case management, client intake, document automation, and legal accounting features, all integrated into one system. With built-in AI capabilities through Clio Duo, legal professionals can efficiently summarize documents and access matter details while maintaining client communication through a dedicated portal.

Neos is case management purpose-built for plaintiff firms with intelligence built into every case file. Run your whole practice in one system from intake to settlement, so case context is never lost.

Owner

Customer service was scarce and often wasn't able to resolve our issues.

Manger

I wish you could highlight fields in the status section.   Or make something in bold so that the important stuff jumps out.

Chief Financial Officer

The support is slightly above average, but we were forced to contact them almost daily.

Amicus Attorney is a cloud and on-premise solution that enables law firms to streamline the entire case lifecycle, from creating documents to raising invoices. It lets users share & update appointments, receive change notifications, and link events, such as court dates, to calendars.

2-Way Messaging

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Archiving & Retention

Audit Trail

Automatic Backup

Backup and Recovery

Bankruptcy Case Management

Billable Items Tracking

Billable & Non-Billable Hours

Billing & Invoicing

Billing Rate Management

Calculators

Calendar Management

Calendar Sync

Case Management

Case Notes

Client Management

Client Portal

Collaboration Tools

Communication Management

Compliance Management

Conflict Management

Contact Database

Contact Management

Contract/License Management

Court Rules-Based Scheduling

Critical Date Alerts

Customer Database

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Deadline Management

Docket Management

Document Automation

Document Capture

Document Check-In/Out

Document Classification

Document Generation

Document Management

Document Review

Document Storage

Document Templates

Email Management

Expense Tracking

File Management

File Sharing

For Family Law

For Lawyers

For Legal Professionals

Forms Automation

Forms Management

Full Text Search

Invoice Management

Legal Case Management

Microsoft Outlook Integration

Mobile Access

Mobile App

Multi-Location

Online Intake Forms

Online Payments

Payment Processing

QuickBooks Integration

Records Management

Reminders

Reporting/Analytics

Reporting & Statistics

Scheduling

Search/Filter

Secure Data Storage

Staff Calendar

Status Tracking

Task Management

Task Progress Tracking

Task Scheduling

Third-Party Integrations

Time & Expense Tracking

Timer

Time Tracking

Trust Accounting

Version Control

Workflow Management

Amicus Attorney

Web-based

Windows

Linux

Android

iPhone

iPad

8am MyCase

Basic

 Amicus Attorney

Frequent technical problems

77% of reviewers feel negative about Amicus’s bugs and issues. Some users report persistent glitches, system instability, and recurring connectivity problems that disrupt daily operations. Reviewers indicate that integration with other software, such as QuickBooks and Timeslips, is unreliable and often breaks. Some reviewers say updates fail to address known problems, leaving unresolved issues for extended periods. Users think the accumulation of technical flaws makes the software difficult to depend on for critical business functions.

High and increasing costs

Attorney/ Owner

I refuse to subscribe as the pricing is way too high.  

73% of reviewers feel negative about Amicus’s pricing. Some users report frustration with the shift to a subscription-only model, which they say has significantly increased their ongoing costs. Reviewers indicate that the price is higher compared to similar products, and they dislike the lack of transparent pricing information. Some reviewers feel the added charges for features like mobile access and account expansion make the software less affordable. Users think the overall value does not justify the expense, especially given concerns about support and product updates.

Unresponsive customer service

61% of reviewers feel negative about Amicus’s customer support. Some users say support is slow to respond and often fails to resolve issues. Reviewers report difficulty getting help even with paid support packages, and they feel the support staff lacks sufficient product knowledge. Some reviewers indicate that the support experience has declined since company changes, with long wait times and a lack of proactive assistance. Users think the lack of effective onboarding and troubleshooting prevents them from using the software to its full potential.

Intuitive and accessible design

Office Administrator

79% of reviewers feel positive about Amicus’s ease of use. Some users say the software is straightforward to navigate and requires minimal training to get started. Reviewers appreciate that core functions are accessible and that the interface is logical and user-friendly. Some reviewers find it practical for daily tasks, noting that entering and managing information is simple. Users think the learning curve is gentle, allowing teams to adopt the software quickly. Reviewers indicate that the intuitive design helps them stay organized and complete tasks efficiently without unnecessary complexity.

Easy to use, handles large databases, offers a variety of features including date calculator, time management stuff, and document templates that integrate with Word.

Service Manager

Its intuitive interface streamlines tasks, making law practice management significantly more efficient. While the integration features with other software are commendable, there's a slight learning curve for beginners.

Paralegal Office Manager

Trying to get the attorneys to use it, but that is the same with any new technology and lawyers

Legal Assistant

I love Amicus Attorney App, very easy and friendly.

Great time and billing functions, great calendar and client/contact management, and just great overall legal case management.  

It was only about $399 or $499 per year for the first user license before it became a subscription, and you could get away with upgrading ever other year.  

It was the product I used from the beginning of my career at a law firm.  

Also, integration with Quickbooks has always been a bit rough, but it’s manageable once you figure out the quirks.  

Principal Attorney

Amicus suffers from the bane of software development: it has become a spaghetti of code that seemingly generates glitch after glitch and crash after crash as Amicus has added more features to keep up with the competition.  

Operations Manager

They lock you into a contract and even when you honor the term of the contract and send in written cancellation they kept charging our card.

We DO NOT rely on the calendar since we found it is not accurate and never synchronizes with Outlook as promised, over, and over, and over.   Since being forced into a subscription based model, we have found it is no longer cost effective.  

There is no way to alert team members that a file has exhausted their retainer so work is frequently done by a conscientious worker without realizing that we won't get paid for it.

Legal Secretary

The look of the program seems a bit outdated.  

I had to change credit cards in order to get them to stop and do a charge back for past transactions.

We opted to have a developer custom write a program for us with all of the same features provided by Amicus Attorney.  

It was pretty easy to set up and there weren't alot of upfront costs.  

Law Clerk

Bottom line: we have had to migrate out of Amicus to a more reliable platform.

They only want to scam you and rip you off.

If you need technical support, there is none.  

Paralegal

The calendar system was amazing as it would remind you that you have an upcoming appointment.

Pricing

Customer Support

Billing

Calendar

Law Firm Management

Ease of Use

Training and Learning Curve

Installation and Upgrade

Integrations

Small Business

Freelancers

Mid-size Business

Large Enterprises

CARET

8am MyCase is a legal practice and case management software designed for law firms of all sizes. 

The customer support team is always helpful and responsive, ensuring we get the most out of the software.

Smokeball is powering people-law. Our legal practice management software lightens the administrative burden, so legal professionals have more time to serve the people who need them most. 

Accounting

Bank Reconciliation

Built-in Accounting

Compliance Tracking

Credit Card Processing

Drag & Drop

Electronic Payments

Electronic Signature

File Conversion

Real-Time Reporting

SSL Security

The Smokeball integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.5 out of 5 for its integration with Smokeball), Microsoft Word (a document generation product, 5.0), and 8am LawPay (a payment processing product, 4.3).

By industry, Smokeball reviewers are most commonly professionals in law practice (73%). The most frequent use case for Smokeball cited by reviewers is law practice management (62% of reviewers).

Smokeball

PracticePanther Legal Software

CARET Legal

Filevine

AbacusLaw

8am CasePeer

CosmoLex

Bill

Boost

Grow

Prosper+

Slow performance and lag

Also, if your computer is old, the software will move very slowly and freeze a lot.

Attorney

At times it is so slow it's hard to get things done.

78% of reviewers feel negative about Smokeball’s performance and speed. Users report frequent slowdowns, lag, and long load times, especially when handling large cases or using older computers. They say the cloud-based nature sometimes results in delays when opening the app, accessing documents, or generating reports. Reviewers find these issues frustrating in fast-paced environments, noting that freezing and sluggish response times can disrupt workflow and productivity during critical tasks.

Recurring bugs and glitches

There are occasional glitches that are not detected until you realize something you expected to complete, does not.

65% of reviewers feel negative about Smokeball’s bugs and technical issues. Users indicate they encounter frequent glitches, such as file naming errors, calendar sync problems, and system slowdowns that can interrupt their work. They mention that updates sometimes introduce new problems or temporarily disable features. Reviewers express frustration with the time it takes to resolve these issues and note that technical problems can hinder their ability to complete essential tasks, making reliability a concern.

Limited and confusing billing

36% of reviewers feel negative about Smokeball’s billing features. Users report that the billing module is less intuitive and more complicated compared to other parts of the software. They find recurring invoicing and payment tracking lacking, and mention that the system does not automatically re-bill for unpaid invoices. Reviewers say the billing interface can be confusing, with limited reporting capabilities and features that are not adaptable to all billing models, leading to inefficiencies and extra manual work.

Amicus Attorney vs Smokeball Comparison (2026)

Amicus Attorney

Smokeball

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives