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Smokeball vs Filevine Comparison

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Overview

Category Leaders

Smokeball cloud-based legal productivity software for PCs automatically records time and activity for you. Smokeball boasts...

Category Leaders

Filevine is the complete legal tech stack trusted by over 50,000 professionals. Get a free, customized demo.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

191

5

4

3

2

1

153

32

2

3

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.5

192

5

4

3

2

1

147

23

7

5

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

Pros

I love the ease of use and the ability to always have access to documents even after they are deleted.
As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.

Pros

Overall experience with Filevine has been amazing. Everyone in the office seems to love it and it works very smoothly with what we use it for.
Everything can be customized. The text features are great too, it's always so nice to be able to read back and reference texts between the client and attorney or the client and myself.
The flexibility of Filevine to match our firm's specific needs has been wonderful. The Filevine Outlook extension is particularly helpful in aiding communications.

Cons

Missing deadlines while using this program are hard to come by.
Sometimes It can be slow to operate and the interface annoying.
Lack of notification about the messages inside the network.

Cons

I made an error by entering some info into the wrong project - I was unable to delete it.
They are unresponsive to these concerns, with their standard response being that we should just do more training. The system is clumsy and the customer service is awful.
So in addition to wasting all the money we spent on training, we wasted a full day of work.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features65
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Trail
  • Automatic Backup
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Tracking
  • Employee Management
  • Expense Tracking
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • Incident Management
  • Inspection Management
  • Invoice Management
  • Legal Case Management
  • Microsoft Outlook Integration
  • Multi-Location
  • Optical Character Recognition
  • QuickBooks Integration
  • Records Management
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Version Control
  • Workflow Management
  • Total features87
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Trail
  • Automatic Backup
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Customer Database
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Management
  • Data Visualization
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Review
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Tracking
  • Employee Management
  • Expense Tracking
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • Incident Management
  • Inspection Management
  • Invoice Management
  • Legal Case Management
  • Microsoft Outlook Integration
  • Multi-Location
  • Optical Character Recognition
  • QuickBooks Integration
  • Records Management
  • Reminders
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Subject Profiles
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timer
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Version Control
  • Workflow Management

Integrations

  • Total integrations9
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Xero
  • Zapier
  • Total integrations27
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Azure
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Xero
  • Zapier

User reviews that mention these apps

RW
AvatarImg

Richard W.

Law Practice, 1-10 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Filevine logo

Filevine

Run - Do Not Walk - From Filevine

Reviewed 3 years ago

Using Filevine was a waste of a year that I wish I could have back. A complete disaster. Make sure you have a backup of all documents you give them or upload into Filevine. My experience with Filevine is that they check ethics at the door and will say and do anything for a sale. They only hold the keys to all of your practice's information and documents, so best of luck with that.

Pros

Literally nothing. At the end of the day, Filevine was the most expensive version of Dropbox or Box - not a practice management solution - possible, so, if that is of any interest, read on.

Cons

Filevine indicated to me that they were very experienced at migrating data over from the practice management software I had been using. A YEAR AFTER retaining Filevine, it was still NOT done and was a complete disaster. If you ever want to see your documents again, run - do not walk - from Filevine. A YEAR after retaining Filevine, they still had not done any of the customization that they promised,...

Vendor response

Hi Richard, in looking at your experience, we'd love to address a few items. We reached out many times and were unsuccessful in reaching you, and even flew our Director of Implementation to San Diego to help you design your template to fit your needs. The visit was pre-planned and confirmed with you, but we are sorry if it still seemed a surprise. These efforts, along with many trainings and hours...