CFN Insight Pricing, Features, Reviews & Comparison of Alternatives

CFN Insight

Customer experience software with journey mapping tools

3.0/5 (1 review)

CFN Insight overview

What is CFN Insight?

CFN Insight is a web-based customer experience solution for businesses of any size that provides information on a customer's journey through a sales process and documents successful practices for future interactions. The system includes features such as a customer journey map, data visualization, scorecarding, and training courses to ensure teams are up to date on all aspects of a customer's experience with their product. The solution provides multiple customer data projection options such as graphs, reports, map views, scorecards, and more that gives team members more information on every customer. In addition, the customer journey map allows for proper documentation of a customer's experience that can be compared to pre-set goals and viewed by multiple departments.

CFN Insight provides an action-oriented system, which lets users create action scorecards that individually tracks each task related to the customer. The Actions tab allows managers to assign tasks to sales and CS teams across the company while documenting each interaction in one centralized location. Additionally, customer data can be processed and reviewed to automatically provide an internal path to assist customer success teams with customer complaints.


Starting from
Pricing options
Value for money
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Business size



United States, Canada, India

Supported languages

CFN Insight screenshot: Journey mapping data with customer analysis and assistanceCFN Insight screenshot: Touchpoint visualizations and action scorecards CFN Insight screenshot: Account owner assignments page

CFN Insight reviews

Very good

Value for money
Ease of use
Customer support
Abias Gijima

quite inteligent, faster and so easy to access

Used daily for 2+ years
Reviewed 2020-03-04
Review Source: Capterra

we are trying to solve efficiency in business the quicker they solve problems the better

quiet easy and demonstrate how modern technology works

they need to be improved with time so that it makes our work easier and more faster

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 7/10

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CFN Insight pricing

Starting from
Pricing options
Free trial
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Please contact CustomerFirst Now for more pricing details.

CFN Insight features

Data Import/Export
Reporting & Statistics

A/B Testing (195 other apps)
API (516 other apps)
Activity Dashboard (330 other apps)
Automatic Notifications (194 other apps)
Campaign Analysis (278 other apps)
Campaign Management (328 other apps)
Campaign Segmentation (194 other apps)
Content Management (254 other apps)
Customizable Branding (258 other apps)
Customizable Templates (270 other apps)
Drag & Drop Interface (246 other apps)
Engagement Analytics (250 other apps)
Monitoring (234 other apps)
Multi-Channel Marketing (235 other apps)
Real Time Analytics (227 other apps)
Social Media Integration (302 other apps)
Social Network Marketing (194 other apps)
Third Party Integration (311 other apps)

Additional information for CFN Insight

Key features of CFN Insight

  • Analytics
  • Behavioral Analytics
  • Collaboration
  • Customer Engagement
  • Customer Lifecycle Management
  • Customer Profiles
  • Data Import / Export
  • Health Score
  • Multi-Channel Collection
  • Templates
  • Usage Tracking/Analytics
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