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LeadSquared vs Freshsales Comparison (2026)
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HubSpot CRM
4.5
Salesforce Sales Cloud
4.4
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Good recommendations?
LeadSquared
4.3
(167)5
81
4
63
3
15
2
2
1
6
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshsales
4.5
(623)5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
LeadSquared is a no-code CRM that automatically captures leads without leakage, equipped with tracking, automation, and integrations
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
167
5
4
3
2
1
81
63
15
2
6
- Value for money
- Ease of use
- Features
- Customer support
69%
would recommend this app4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“What I liked least about LeadSquared is that some advanced customizations and reporting features can feel limited or less flexible, and occasional performance lags can affect the user experience.”
sy
shikha y.
Business Development Associate
“Key benefits include lead management, customizable workflows, marketing automation, robust CRM features, and detailed analytics.”
Ramnaresh Y.
Academic Counselor
“What I liked most about LeadSquared is its easy-to-use interface combined with powerful automation, which makes managing and converting leads much more efficient”
sy
shikha y.
Business Development Associate
Pros
“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Gary A.
Founder CEO
“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
S. A.
Operations Manager
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
Cons
“Leadsquared has some drawbacks including a clunky UI buggy search.”
Ramnaresh Y.
Academic Counselor
“Telephony integrations are buggy and face a lot of issues.”
Rishit U.
Associate Product Manager
“Limited costumer support is the main weakness”
MN
Mayank N.
Executive
Cons
“Support is particularly bad, a lack of understanding of their product.”
HS
Harry S.
Head of CSM
“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC
SooHoon C.
Co-Founder
“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL
Deborah L.
Marketing Director
- Vendor responds to reviews
- Last review7 months ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features180
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Candidate Management
- Case Notes
- Channel Management
- Chat/Messaging
- Chatbot
- Claims Management
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmations/Reminders
- Conflict Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Deal Management
- Dispatch Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Enrollments/Onboarding
- Event Calendar
- Event Triggered Actions
- Fee Management
- Field Sales Management
- For ABA Industry
- For Financial Institutions
- For Healthcare
- For Higher Education
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- GPS
- HIPAA Compliant
- Heatmaps
- Home Health Care Management
- IVR
- Interaction Tracking
- Interactive Learning
- Internal Chat Integration
- Interview Scheduling
- Inventory Management
- K-12
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Learning Management
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multivariate Testing
- Onboarding
- Online Booking
- Online Scheduling
- Online Time Clock
- Opportunity Management
- Orientation Workflow Management
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Polls/Voting
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Route Optimization
- Routing
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Scoring
- Search Marketing
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
- Total features147
- A/B Testing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Admissions Management
- Alerts/Notifications
- Alumni Management
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Scheduling
- Automatic Call Distribution
- Autoresponders
- Behavior Tracking
- Budgeting/Forecasting
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Candidate Management
- Case Notes
- Channel Management
- Chat/Messaging
- Chatbot
- Claims Management
- Click Tracking
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Community Management
- Computer Telephony Integration
- Configurable Workflow
- Confirmations/Reminders
- Conflict Management
- Contact Database
- Contact Management
- Content Management
- Contract/License Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Import/Export
- Data Management
- Data Security
- Data Visualization
- Deal Management
- Dispatch Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- EMR/EHR
- Electronic Payments
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Enrollments/Onboarding
- Event Calendar
- Event Triggered Actions
- Fee Management
- Field Sales Management
- For ABA Industry
- For Financial Institutions
- For Healthcare
- For Higher Education
- For Insurance Industry
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- GPS
- HIPAA Compliant
- Heatmaps
- Home Health Care Management
- IVR
- Interaction Tracking
- Interactive Learning
- Internal Chat Integration
- Interview Scheduling
- Inventory Management
- K-12
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Learning Management
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Medical History Records
- Messaging
- Mobile Access
- Mobile App
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multi-Location
- Multivariate Testing
- Onboarding
- Online Booking
- Online Scheduling
- Online Time Clock
- Opportunity Management
- Orientation Workflow Management
- Patient Communications
- Patient Engagement
- Patient Intake
- Patient Management
- Patient Portal
- Payment Collection in the Field
- Performance Management
- Performance Metrics
- Personalization
- Physician Management
- Pipeline Management
- Pipeline Reports
- Polls/Voting
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Product Catalog
- Prospecting Tools
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recommendations
- Records Management
- Referral Tracking
- Registration Management
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Route Optimization
- Routing
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Scoring
- Search Marketing
- Search/Filter
- Segmentation
- Shared Contacts
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Task Management
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Visitor Tracking
- Workflow Management
Integrations
- Total integrations20
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Ameyo
- BigCommerce
- CallRail
- Freshdesk
- GoTo Webinar
- Google Analytics 360
- Instapage
- LiveChat
- Meta for Business
- Microsoft Outlook
- Microsoft Power BI
- Olark
- Salesforce Sales Cloud
- Shopify
- Slack
- Twitter/X
- Unbounce
- WordPress
- Zapier
- Zendesk Suite
- Total integrations4
- Acuity Scheduling
- Adobe Commerce
- Aircall
- Ameyo
- BigCommerce
- CallRail
- Freshdesk
- GoTo Webinar
- Google Analytics 360
- Instapage
- LiveChat
- Meta for Business
- Microsoft Outlook
- Microsoft Power BI
- Olark
- Salesforce Sales Cloud
- Shopify
- Slack
- Twitter/X
- Unbounce
- WordPress
- Zapier
- Zendesk Suite
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