Fonteva for Associations Reviews

We are already establishing a good amount of useful history in the new system that we can draw on. We're a lot more self-sufficient with reporting whereas previously we had to rely on outside sources for reports.

So far there has been no downside. We just went live in September 2021 so we're still building the system to our requirements. We're currently in phase 2. There could be more training in the creating of reports.

We use the membership and event app from Fonteva software. They are easy to use. Very helpful. Configuration is easy for administrators. The software understands the requirement of customer and staff as expected.

It will be nice to have more documentation about different features in Fonteva community and the documentation should be easy to search using more keywords

They make it easy for membership organizations to tailor community websites to their members without the cost of building a custom website from scratch. They give you options like role-based data access where certain members can only see certain content so there is great personalization.

It allows a lot of customization with the member community site, but further customization for membership dues would be helpful.

Customizing and adapting the tools Fonteva has to offer gives us endless possibilities to streamline our business practices. More often than not, there is more than one way to meet our needs and it is just a matter of choosing the solution that works for us. I highly enjoyed working with the Fonteva team throughout our whole implementation process.

Nothing that we have found yet. We are a newer customer and so far every obstacle we have run into, Fonteva has assisted us in resolving.

I've been using Fonteva for about 5 months now. As a membership professional (non-IT person) I've found it fairly easy to pick-up. I love the ability to customize our join process (a luxury we've never had). The online training and customer support is always helpful as I try to learn new things. I'm enjoying all the features of the reports and dashboards to help better utilize our data. This is much better than our previous AMS!

With any software, I think there is a learning curve and I look forward to continuing to learn and find out how we can be more efficient and utilize all the ins and outs of this software.

Amazing software for membership services. Easy to use for staff and pull live member information

Handling duplicate accounts and catching them early

Built on the Salesforce platform and ease of customization

It can be a little slow in processing sometimes

There's some really robust functionality right out of the box and Fonteva support will work with you initially in getting some features customized (there may be a fee). We tried to use this for a trade association using a lot of custom programming. It really just didn't work. It's really designed for individual membership and does not offer the parent child relationship.

It's really designed for individual membership and does not offer the parent child relationship. There are a number of gooes that provide various functionality, which is always a risk.

The flexibility and ability for end users to have control of the products and functionality.

The implementation process should have been handled better. However, we are now working to get where we should be and are pleased.

I really like the flexibility of Fonteva for Associations. We have a lot of ideas to innovate and update our processes and this software does a great job in tailoring to our specific business needs.

It’s very difficult to make decisions based on the various software updates that occur throughout the year. It’s a challenge to project the future since we won’t know what enhances are coming up in the system.

Easy to use, and integrates with EVERYTHING

Can be a bit slow, but I hear it will be speeding up.

Salesforce Platform - it is contstantly improving

Salesforce Pricing - lets face it, Salesforce is expensive

Integrates well into Salesforce, allows us to work with member data using mobile, desktop, tablet. Provides lots of options to plug in additional apps to improve our member experience and make our working lives easier.

Reporting is limited by the Salesforce reporting capabilities, which makes the AMS feel quite limited. We’ve had to use extensive customizations to allow our board-approved price rules, integrations, member communications, etc. to thrive. Had some issues moving from UAT to production environment.

Our association has been using SFDC for about two years and we tried to integrate our old AMS with limited success. It made sense for us to move to a SFDC based AMS and now our AMS and SFDC data share the same database so no integration necessary! I highly recommend moving to Fonteva

We now have less control over our AMS as we are at the mercy of SFDC but the advantages outweigh the cons

After struggling with different systems and ways of organizing, we tried this program. It was totally easy and freed up time for other pressing projects.

It was a little difficult to import data but that was mostly due to trying so many different ways and programs prior to this.

The out-of-the box functionality is very robust, and the customization options make most things possible.

There are some limitations that are defined by business rules that are hard to get around, but not for lack of trying.

Its really help customer support. It's easy to get into it. It has everything what we need to hold all customers and grow our organization or company.

Integration with Salesforce is flawless and for us the Events Builder App is a killer. The ease in which we can create events with data already in our Salesforce Org is great.

Additional Apps in Lightening would be great. Less requirements to revert back to Salesforce view would also be useful.

MemberNation (MN) has proven to be an excellent AMS. The product is customizable, which allows Admins to configure the system based on their origination's needs. MN has allowed us to streamline processes that were once done manually. The Fonteva team worked diligently to help us reach our target go-live date. Our Business Analyst was crucial to the project's success, as he used his expertise to understand our business processes and guide our internal team on configuring MN.

Salesforce does have limitations on editing their managed packages which limits the Admin on certain configurations. However, we have found a work around solution for each of these limitations.

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As it sits on the SalesForce platform the software is very powerful and adaptable.

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the new look and the better technology

The amount of steps between the Sales Order/Sales Order Lines and Receipts.

I like the flexibility and the ability to make changes/ configurations as needed with or without assistance from Fonteva.

The report writer

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