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Pony Express HQ Logo

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Text message marketing solution. Group texting no reply all.

(2)

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Pony Express HQ Pricing, Features, Reviews and Alternatives

Pony Express HQ product overview

Price starts from

11

Usage Based

What is Pony Express HQ?

Pony Express HQ is an online SMS text messaging marketing solution which enables businesses, organizations and communities to send and receive SMS messages with deals, updates, and information to large groups of subscribers. Users are provided with a dedicated local phone number or toll-free number when they sign up, then buy credits to start texting online. Pony Express HQ is built for non-technical teams, and requires no set-up, coding or training.

Key benefits of using Pony Express HQ

* As low as 1 cent per text message!
- 100 free SMS text message credits from us
- $11 for 250 SMS text message credits
- No subscription fee, no monthly fees
- Pay As You Go Pricing for SMS Text Message Marketing
- Get a free dedicated US local phone number or a toll-free phone number
- No training, no coding, and set-up required
- Allow recipients to respond back privately
- Two-way communication platform
- Free message forwarding to your personal phone
- Send and receive online MMS, picture SMS messaging
- Smart Encoding! Send more text messages, spend less money
- Unlimited keywords, unlimited contacts
- Share deals, updates, and info via SMS texting with large groups
- Pony Express HQ was built for non-technical teams with no training required
- Cross-posting to your business's Facebook & Twitter account

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
In Person
Videos
Live Online

Pony Express HQ pricing information

Value for money

4.6

/5

50

Starting from

11

Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pony Express HQ features

Functionality

4.7

/5

50

Total features

30

5 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Campaign Management
Alerts/Notifications
Campaign Analytics
Customizable Templates
Engagement Tracking
Contact Management

Functionality contenders

Pony Express HQ users reviews

Overall Rating

4.7

/5

50

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.1/10
Rating distribution

5

4

3

2

1

38

8

4

0

0

Pros
They give a good bit of opportunities to earn free credit so that should help you get a feel for it before spending your own money.
Pony Express hq has great customer service. Quick response time, super helpful, friendly, and professional.
I also like that the owner is quite responsive when replying to the introduction emails I really didn't expect a human response, that was pretty awesome.
Cons
I disliked that you are charged even if a message fails to send and cannot resend a message to individual subscribers.
Made the using the software frustrating when you have questions.
Inability to sort/search by zip code/geographic region.

Overall rating contenders

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Christopher B.

Automotive, self-employed

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use

Reviewed 6 years ago

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Pros

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons

I do not like that I can't use a short code instead of a 10 digit.

Vendor response

Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team

KE
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Karen E.

Entertainment, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Absolutely Easy to Use

Reviewed 5 years ago

By using this service I am now able to follow up with my leads faster.

Pros

This is super easy and simple to use. This service is of great value.

Cons

You are only allowed to upload 200 contacts per group.

Vendor response

Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team

UZ
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Umair Z.

Computer Hardware, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Repair Pros Review

Reviewed 3 years ago

Overall it is ok, not the best i've seen. Definitely could use a lot of improving

Pros

The dashboard and the csv import process

Cons

Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.

KS
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Katy S.

Nonprofit Organization Management, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Easy to use and responsive support

Reviewed a year ago

Great

Pros

The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product

Cons

So far I have not found anything that I am unhappy with

AR
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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Efficient effective and inexpensive way to communicate with any group

Reviewed 6 years ago

I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

Pros

I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

Cons

I have not found any cons with this software thus far and I have referred this to many of my co-workers

Vendor response

Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team

Pony Express HQ FAQs

Q. What type of pricing plans does Pony Express HQ offer?

Pony Express HQ has the following pricing plans:
Starting from: $11.00
Pricing model: Free
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Pony Express HQ?

Pony Express HQ has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Pony Express HQ support?

Pony Express HQ supports the following languages:
English


Q. Does Pony Express HQ support mobile devices?

Pony Express HQ supports the following devices:
Android, iPad, iPhone


Q. Does Pony Express HQ offer an API?

No, Pony Express HQ does not have an API available.


Q. What other apps does Pony Express HQ integrate with?

Pony Express HQ integrates with the following applications:
Twilio


Q. What level of support does Pony Express HQ offer?

Pony Express HQ offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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