CaseWorthy Pricing, Features, Reviews & Comparison of Alternatives

CaseWorthy

A Scalable Case Management Solution For All Non-Profit Needs

4.48/5 (31 reviews)

CaseWorthy overview

What is CaseWorthy?

CaseWorthy is a provider of scalable case management software designed to support the community-led services of nonprofit organizations, government agencies and public administrations within the US. Promising a flexible, broadly customizable solution to match diverse deployment needs, CaseWorthy's outcomes-focused, organization-wide platform automates and streamlines data management and funder compliance processes. Organizations can therefore reconfigure key areas of the solution including workflows, forms, role-based access, data dashboards, service eligibility rules, searchable queries and more using a codeless apBuilder development tool. This flexibility makes case data management and service provision across a multitude of community programs possible such as employment, youth & family, senior services, homeless management, volunteer management, reentry, education, health center management, grants management, utility assistance, and more.

Additional general product features extend to integration capabilities for scan cards, template-based mass email / SMS communications and electronic signature capture. Reporting facilities enable the running of analytics and the automated generation of charts or graphs, compliance and operational reports, ad hoc reporting, plus business intelligence for arriving at actionable insights. The latter is augmented by configurable dashboards, while automated workflows, centralized document management and custom eligibility rules are cited as key differentiators. CaseWorthy Connect also delivers a two-way web portal to provide secured 24/7 database access to client information, promising convenient self-registration and includes alerts and notifications plus the ability to self complete assessments and enroll in classes and programs.
caseworthy.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
CaseWorthy screenshot: The apBuilder development tool enables aspects of the system to be configured to meet specific user needs including access roles, dashboard displays, custom workflows, forms, eligibility rules and data query fieldsConnecticut Coalition to End Homelessness - Jackie Janosko CaseWorthy Testimonial Video 2017CaseWorthy screenshot: CaseWorthy Connect is a two-way web portal for granting staff and clients 24/7 secured online access to the viewing and management of information in a controlled way, with convenient self-registrationCaseWorthy screenshot: Reporting facilities leverage data for creating a range of operational, compliance, ad hoc, and custom reports that can be accessed on any device and shared with all stakeholdersNutmeg Consulting - James Bombaci CaseWorthy Testimonial Video 2017

CaseWorthy reviews

Value for money
Features
Ease of use
Customer support
  4.3
  4.4
  4.5
  4.5
Ashley Irwin

We Love CaseWorthy

Used daily for 2+ years
Reviewed 2019-11-06
Review Source: Capterra

We have been with CaseWorthy since 2012 and have had a great partnership. We needed a software that would grow as we grew and they have definitely delivered. There is an abundance of functionality that truly helps our staff stay organized, efficient, and accountable. Our development team also appreciates the copious amount of data we are able to deliver that helps showcase what our organization does. We are very thankful for CaseWorthy!

Pros
There is a lot to love but most of all we love how easy it is to customize. I have very little technical background and am able to create lists and fields with ease. We also love the scan card function! It helps keep our facilities safe and our outputs accurate.

Cons
There can be a lot of navigating and clicks to get somewhere.

Response from CaseWorthy


Thank you so much for your review! We love and appreciate your organization as part of our CaseWorthy family!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 10/10

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Tawnya Clark

Fighting Poverty in Idaho

Used daily for 2+ years
Reviewed 2019-12-04
Review Source: Capterra

We have loved building our knowledge in customizing the database, and using CaseBot to harvest data the way we want. In three years, we've had at least five Customer Account Managers, all with different levels of influence and skill to resolve issues and teach their product. The account manager experience definitely impacts the overall experience. Currently [SENSITIVE CONTENT HIDDEN] is our account manager and we have been very satisfied with not only the efficiency of issue-resolution, but the details he shares about the resolution that will help us in the future.

Pros
Some CSBG Managers shrunk time spend on the CSBG Annual Report from two weeks to two days. We processed over 35,000 LIHEAP payments in four months. Working with CaseWorthy, we built an interface from the database, to the Idaho Department of Health and Welfare to process LIHEAP checks. This reduced double-entry and improved efficiencies for users and community members receiving the benefits.

Cons
It is very customize-able, which we all know can be a blessing and a curse. Customizations created at implementation or before current staff started are challenging to find, understand, and learn. Customizations are challenging to track and manage during upgrades, because customized forms, fields, workflows, etc, are essentially not upgraded and may break after an upgrade, requiring a 'fresh' customization from the upgraded baseline form, field, or workflow.

Response from CaseWorthy


Thank you, Tawnya, for your review and wonderful insight into how CaseWorthy has been able to work so well with CAPAI. We really appreciate it and the partnership we have with you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rose Hanson

Great Value and Highly Customizable

Used daily for 2+ years
Reviewed 2019-11-21
Review Source: Capterra

CaseWorthy takes its customer service relationships very seriously. They assign an account manager to work with you so that you have a single touch point to go to with any issues or questions. They also provide a portal where you can log issues and download training materials. They survey customers frequently and listen to and act on the feedback.

Pros
We purchased this software after a fairly extensive search and chose it based on the ability to customize it and also on price. We have complex client documentation requirements and have been able to configure the system to do pretty much everything we need it to do and more. We can make many of our own changes to tables and forms, which helps us keep the system updated without having to pay for additional customization. Additionally, CaseWorthy offers regular system updates that include new features. Customer service is generally very good, and we get quick responses when there are issues.

Cons
The learning curve can be steep for people without a technical background; however, once we learned the system we appreciated the ability to make our own changes rather than have to rely on tech support.

Response from CaseWorthy


Thank you, Rose, for your wonderful feedback! We greatly appreciate your review and your tremendous partnership with CaseWorthy!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sherry Ellis

Review of Caseworthy from HMIS Project Manager

Used daily for 1-2 years
Reviewed 2019-08-27
Review Source: Capterra

Our current account manager is knowledgeable, supportive and prompt with followup.

Pros
What I like the most is that it is a web based system.

Cons
The software has so much flexibility to be setup for many things, but this causes trouble for our user base as they get confused by all the options they don't use. Would like to see more documentation, videos etc on the portal for how to use it.

Response from CaseWorthy


Thank you, Sherry, for your review; we really appreciate it! It's great to see that your AM has been so helpful for you and your organization and we'll be sure to share your feedback on the setup and documentation with our Training & Customer Success depts to make improvements for your team and others moving forward. Please don't hesitate to reach out if you need anything!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Stephen Carter

ARCH CaseWorthy

Used daily for 2+ years
Reviewed 2019-12-05
Review Source: Capterra

Pros
I definitely like the user friendly interface and case management work space. I also like that we use certain workflows for certain tasks and it keeps users focused on completing that particular workflow so that all data is entered as it should be. I have worked with this software and this company since 2012 and I have greatly enjoyed working with the developers and all of the Support staff that I have had interaction with. They have always come through for me when I've needed them and I have been able to learn a great deal from each of them.

Cons
Although the system comes with a great number of "Canned" reports, having the ability to create new reports when necessary and doing it with great ease and simplicity would be most helpful, especially when you are crunched for time or when your skills may be rusty or you have never developed the skills to do that type of task.

Response from CaseWorthy


Thank you, Stephen for your review; we love having you and your organization as a partner of CaseWorthy and very much enjoy working with you, as well. Also, thank you for your reporting suggestions; we are always looking for ways to enhance the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CaseWorthy pricing

Pricing options
Subscription
View Pricing Plans

CaseWorthy is a scalable customizable solution, therefore pricing can vary due to the needs of each organization. Schedule a demo and request full pricing information.

CaseWorthy features

API
Case Management
Custom Forms
Workflow Management

Activity Dashboard (14 other apps)
Activity Tracking (13 other apps)
Automatic Notifications (12 other apps)
Billing & Invoicing (12 other apps)
Calendar Management (11 other apps)
Customizable Reporting (16 other apps)
Data Import/Export (12 other apps)
Document Management (13 other apps)
Equipment Tracking (11 other apps)
Geographic Maps (17 other apps)
Inventory Management (12 other apps)
Records Management (11 other apps)
Reporting & Statistics (17 other apps)
Self Service Portal (12 other apps)
Third Party Integration (12 other apps)
Work Order Management (15 other apps)

Additional information for CaseWorthy

Key features of CaseWorthy

  • Child welfare management
  • Custom dashboard / portal
  • Electronic signature
  • Foster home licensing
  • Learning management (LMS)
  • Scheduling
  • Time tracking
  • Certification & licensing
  • Community data portal
  • Membership management
  • Member database
  • Social media management
  • Dues management
  • Integration capabilities
  • Client portal
  • Custom forms
  • Real time data
  • Real time reporting
  • Secure data storage
  • Workflow management
  • Continuous backup
  • Visual analytics
  • Case management
  • Grants management
  • Role-based permissions
  • Business intelligence
  • Dashboard creation
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Benefits

• CaseWorthy is a cloud-based case management platform designed to support the deployment of community social services by public administrations, councils, nonprofit & human services organizations and government agencies within the USA.

• Serves community case programs including general case management, data collection & data management for programs including employment services, homeless management, youth & family services, developmental disability services, grants management, volunteer management, senior services, behavioral health/mental services and energy assistance. Case workers can manage each case with ease utilizing the overview dashboards and notification features.

• Offering a fully configurable system, CaseWorthy can have its workflows, forms, look and general usability to be reconfigured to match specific usage requirements via its integrated apBuilder development tool.

• CaseWorthy Connect provides a two-way, secured web portal for granting employees, employers & partners, and clients anytime anywhere access to services information and resources, promising self-registration and enrollment, assesment completion & class registration, controls over data sharing plus the setup of SMS/email alerts and notifications.

• Reporting options span automated analytics with exportable charts and graphs, compliance and operational reports leveraging real time data, plus business intelligence capabilities with custom client-facing dashboard creation.