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Viral Loops
5
96
4
31
3
5
2
0
1
5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Referral marketing and word of mouth marketing campaigns
Table of Contents
Viral Loops - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Viral Loops overview
Based on 137 verified user reviews
What is Viral Loops?
Reviews for Viral Loops come from a wide variety of industries, including Marketing and Advertising (12% of reviewers), Computer Software (7%), and Information Technology and Services (6%). The most frequent use case for Viral Loops cited by reviewers is referral programs (100% of reviewers).
What do users say about Viral Loops pricing?
Some reviewers feel Viral Loops offers good value for money, as they appreciate the reasonable pricing and ability to test features before committing. However, some users report high costs, especially for startups, and disappointment with recent pricing changes.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Referral Marketing
Campaign Management
Widgets
Customer Support
Viral Loops’s user interface
Viral Loops review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.1
Features
4.3
Ease of use
4.4
Customer support
4.5
Reviews sentiment
What do users say about Viral Loops?
Reviewers appreciate Viral Loops for its ease of use, intuitive interface, and quick campaign setup, noting that it simplifies referral marketing and offers a variety of helpful templates. They find the platform effective for running referral and word-of-mouth campaigns, with flexible customization and strong integration options, though some mention a learning curve for advanced features and customizations.
Users report mixed experiences with customer support, highlighting helpful and responsive representatives but also frustration with slow response times, complicated cancellation processes, and billing issues. They feel the pricing is high for small businesses, and some wish for more transparent plan details and additional customization options.
Select to learn more
Who uses Viral Loops?
Based on 137 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Viral Loops's key features
Most critical features, based on insights from Viral Loops users:
All Viral Loops features
Features rating:
Viral Loops alternatives
Viral Loops
Starting from
35
Per month
Tremendous
Starting from
Free
Referral Factory
Starting from
200
Per month
Referral Rock
Starting from
250
Per month
Viral Loops pricing
Pricing plans
Pricing details:
User opinions about Viral Loops price and value
Value for money rating:
Of 20 reviews that provide robust commentary on Viral Loops's price and value, mention it in a positive light.
Some reviewers feel Viral Loops offers good value for money, highlighting its simple setup, effective core features, and the ability to test the platform before committing. They appreciate not paying for unnecessary features and find the pricing reasonable compared to alternatives. However, some users report that the cost is high, especially for small businesses or startups, and note that essential features are sometimes locked behind higher-tier plans. Reviewers indicate disappointment with the lack of a free version and mention that recent pricing changes have removed core features from entry-level plans, making it less accessible for some.
, and
Viral Loops integrations (19)
Integrations rated by users
We looked at 137 user reviews to identify which products are mentioned as Viral Loops integrations and how users feel about them.
Integration rating: 4.4 (8)
Integration rating: 4.9 (7)
“I foud it easy to manage”
Fabrizio A.
Business Development
Integration rating: 5.0 (6)
“Good for reminders in slack for OKRs, reviews and 1-1s, but doesn't affect the tool itself much.”
Samuel H.
Senior DevOps Engineer
Integration rating: 4.2 (5)
Integration rating: 4.7 (4)
“streamline email communications”
Troy D.
Founder
Integration rating: 4.5 (3)
Viral Loops customer support
What do users say about Viral Loops customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Viral Loops customer support.
Widespread user sentiment highlights that Viral Loops support is responsive, helpful, and often goes the extra mile to resolve issues.
A fair number of users appreciate the team's willingness to assist with onboarding, custom implementations, and integration challenges.
Multiple users note that support is accessible via chat and email, with staff showing patience and professionalism during interactions.
A minority of users report slow or inconsistent response times, especially for cancellations, refunds, and billing-related support.
Support options
Training options
To see what individual users say about Viral Loops's customer support, check out the review snippets below.
“Since we are based i the US and the support team is in Europe/Israel, the time zone difference means sometimes we have to wait until the next day to get a reply.”
David C.
Head of Developer Relations and Business Development
“Given the functionality I would want to be able to invite a colleague/my team to collaborate - that said, I probably wouldn't want to pay for it.”
Daniel H.
Managing Director
“Customer Service: Their response times are really slow.”
Crissy L.
CEO
“Javascript SDK did not play nicely with our tech stack, can't add teammates, slightly confusing developer docs, can't remove Google connection”
Jack F.
CTO
Viral Loops FAQs
Viral Loops has the following typical customers:
Large Enterprises, Freelancers, Small Business, Mid-size Business
These products have better value for money
Q. What is Viral Loops used for?
Viral Loops gives you referral program templates inspired by billion-dollar brands to increase, track, and reward customer referrals. Templates that fit your needs. There's no such thing as "One size, fits all". We offer a plethora of templates that answer your specific needs, whether you're a shoemaker who decided to sell online or the tech startup that's going to be the next big thing. Real-time Dashboard Keeping an eye on your campaign, in real-time, can save you money and provide insight for optimizations. From the moment your campaign goes live, you have access to its Real-time Dashboard. The Dashboard reveals your campaign's overall performance- which you can break down by channel, and your participants' referral, and reward, status.
Q. What level of support does Viral Loops offer?
Viral Loops offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
