easyTithe Reviews

Ease of use! This is a great product and solution for churches looking to transition to digital giving.

Limited in some of the features. Some of the other companies have more to offer, but with the price and feature combo, easytithe is a good solution.

Most functions are easy to understand and use, organized church giving, synchronized with easy tithe plus, ability to connect to bank & QuickBooks, variety of report queries, assistance only a phone call away, etc.

Setting up QuickBooks sync, the errors that done allow for easy tithe plus sync even when the correct information was entered, limited technical assistance hours

The Easytithe software is so user-friendly a person of any age can navigate through it. We have had no trouble with the service or software, and only have great things to say about the support staff. Whenever we contact the company, our issue is settled in a professional, prompt fashion.

The only part of the software we had trouble with is the MinistryOne App. We could not customize the APp to fit our Ministry structure. Our senior members had trouble connecting the App with their existing EasyTithe account.

The software is intuitive to work with, with great, easy to contact support. EasyTithe takes care of all of the technical concerns, including security.

When setting up the option for a contributor to include fees, we can only choose to set up either a flat fee or a specific percentage. It would be really nice if the fees could be set up to reflect how we actually incur the fees, which is a specific percentage plus a specific fee per transaction. It seems like adding this feature should be easy, and it is frustrating that we do not have this option. Our larger contributors are paying fees much higher than we are actually incurring, which is very awkward to deal with.

I love the ease of using this product. I don't use it daily (I'm not in the office every day), but I check it several times a week to keep up with donations that have come in. Compared to the service I was using before, this is so much easier to use. Just a few clicks, and I have the information I need--whether it's a contribution that has come in during the week or an end-of-month record for transferring to my membership program. I highly recommend easyTithe to any church or organization that is thinking about this type software. It is at the top in my book.

Sometimes it will take several days before we actually get our money. On speaking with one of their representatives, I think the problem might lie more with our bank than with easyTithe.

As a donor it is easy to set up and use. It is pretty straight forward. We just added the texting and it is a good feature. I like that you have a window of time that you can remove the donation if you need to make changes.

On the administering side, there have been some bugs that have been worked out that were a little frustrating. Sometimes the donor names do not show up on the batch reports, and I have even had a situation where the deposit at the bank did not have a batch report to match it. Having said that, I have not had any of these issues for several months. Some thing to still work on: the batches sometimes lag several days behind the actual deposit. Also contact information is difficult to find on the website. For some things it is much easier to speak to an actual person instead of going back and forth on a support ticket.

I have looked for less expensive options for a merchant provider but have found that Easy Tithe provides all the necessary features that I need to record all our member giving.

Occasionally, a donation doesn't show up in a timely way when I print reports. The donation is made in the early hours of the morning and they aren't recorded in the same day as the date of donation.

There is nothing I like about the company.

Not receiving the complete support from your donors.

Hello James, easyTithe continues to be one of the most trusted and used online giving platforms. I'm sorry your experience was not an exceptional one. As I have reviewed this case, I'm pleased to see we refunded any extra charges from January in April. The reason for the delay in cancellation was due to a security feature in our system that requires two-step verification. We did receive the second step from you in April. Thank you! Your feedback has helped us improve this experience. I did attempt to call and touch base and appreciate you trusting easyTithe with your online giving needs. Please feel free to reach out any time we may be of assistance! -Jeremy, Director of Support

Easy to set up and use. Can set up the software for different funds that our church uses. Immediate confirmation of donation to user. Daily information available to administrator. Multitude of available available for use.

Difficulty with initial setup with setting up links on church web site. Needed customer support which was quick and helpful. The problem was with me and not with the software.

Thank you for your feedback, James! We're so grateful to have the opportunity to help increase and strengthen online giving at your church. We would recommend reaching out to our Success Team by grabbing a session on their calendar here: https://calendly.com/givingsuccess/coachingsession Our Success Coaches can walk you through best practices and offer tips and guidance on how to more quickly grow giving.

Great customer service. However, there is always a long wait time for connecting with an agent.

Waiting on hold to speak with customer service. However, once you reach an agent, the service is excellent.

I like to be able to have the contributions automatically put in the donors profile.

There is no batch for the online contributions and there is not the ability to transfer the deposits directly into the finance section, there have been some issues that I have called on and the customer service was unable to give me answers. Some of the tickets are unclear in their explanations and they do not make calls to discuss - would prefer the person that received my ticket, not just a random person.

I have found it to be a marvelous tool for expedited giving. The funds are deposited swiftly and the message confirmation concerning the transaction is prompt. The process for giving is smooth and user friendly. I like the speed and efficiency of the transactions and the recording keeping. It provide portable access via online or text and help members who may be on travel. It is actually a fun experience giving in this manner.

Have not experienced any negative elements through the first year of our church using easy tithe.

Easy Tithe met our requirements for efficient implementation, cost effectiveness, and ease of use for our members.

We experienced no negative experiences during implementation; we have yet to identify characteristics that we do not like.

Canned Reports are easy to work through and understand.

Some of the videos and tutorials do not match actual system. The older generation videos and tutorials should not be able to be accessed by newer generation login clients. Information imputed in earlier December also had to be re-entered after software upgrades. Setting up emails for contributors are not as intuitive as expected.

Hi Dennis! Thank you for your feedback. We're always working to improve our product and product resources, and your comments help us do just that. We are sorry that you're experiencing a delay in getting your website up and running; however, easyTithe does integrate with Facebook so it's possible that your church could go ahead and start accepting gifts through that method in the meantime. As always, if you have any questions, please fee free to reach out to our support team through your admin portal or give us a call!

I like the fact that there are several ways to find a transaction. You can go to the individual's name and find a history of their transactions. Also, the deposit information by month and day is very helpful for balancing bank account.

Sometimes there is a fee taken or refunded by Easy Tithe but there is no reference to what it is and I spend too much time looking for "my error" when , in fact, it is a transaction by Easy Tithe that I was not notified about. I then have to do a "ticket" and wait for a response. Also, I don't know if individuals are notified when their CC expires, sometimes it takes the individual a month or more to realize it.

It has solved a necessary issue for us. Online giving to a church is a key way to keep engagement and income moving forward. The interface is easy to work with and the ability to give to multiple funds on the same sign-in is great. Also the ability to see your giving history is big. Additionally, being able to set up recurring donations is very important for both the church and the user.

The reporting can be a tiny bit clunky but that continues to get better. Also, it used to take forever to get someone on the phone but that is now significantly better. Hold times used to be horrendous but today they are actually quite good.

It's easy to set up a registration form. It's easy to setup and designate a fund. It's easy to manage registrations that come through the form.

Users complain often about technical errors occurring when trying to submit a donation. We are not able to manage offline donations with this software causing us to use multiple software systems.

Easytithe offers many fund options. It automatically moves the monies over to our bank account which makes it so much easier than other software. I would highly recommend this software to brand new churches as well as fully established churches.

I think the biggest concern I have is the extra monthly charge we are seeing for utilizing this software. While I realize there are regulatory costs to Easytithe, I think the fee and additional amount per transaction is more than enough to cover without having to assess another amount on top of that. I do pay less using Paypal, and even though I prefer Easytithe, any savings to a church (non-profit) is a big deal.

I like the name of the software. We were moving to new technology and easytithe made it easier for members to accept it. Online giving is a new concept for many people. The services offered made it easy to explain it to the congregation. Easytithe has many handouts and flyers available for distribution. As questions arise, I was able to call support services for need. I love the quick notice of the payments submitted to our email and to bank. I love the charts to show months of giving and reports submitted.

I do not like the long wait to speak to a customer service representative. I think the forms to encourage members to sign up need to be updated. I think it needs to be easier to print off donor statements. I think it needs to be easier and customer friendly in signing up for the app and an explanation of how the process works.

Easy to understand dashboard, and reports are organized well for end of the month reconciliation. Also nice that you can make your own tithe headings very easily.

Very hard to reach customer service-by phone or email. Also when printing reports they sometimes get cut off at the end--you have to size them down to see all info.

Appreciate you sharing about your experience, Lara! We're glad the dashboards and reports are working well for you (though, we will pass along your feedback to the product team about what happens when you to go to print them). We're also sorry that customer service hasn't been up to snuff lately and are working hard to correct it. Please let us know if there's any other ways we can serve you better!

The giving software is SUPER easy to use and most of our people have completely switched over to text giving, now that we can offer it. We also love the integration with the ChMS software, though we are still working on getting our people to use it for more than child check-in.

The ChMS software has a lot of potential, but seems to still be so new that there are a lot of features that either don't work or are just convoluted. It hasn't quite reached the streamlined point, yet. We are unable to run check-in kiosks on android tablets (though it looks like someone has developed an app to run it on Apple products), and the printer software runs through Java which doesn't run...

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Hi Senja! Thank you so much for taking the time to write such a detailed review. We're sorry to hear about your experience with customer support recently! We're continuing to improve our processes and reduce wait times so I hope you'll have a better experience in the future. We'll also pass along your feedback to the product team...it's really helpful! Grateful to serve you!

The price was right and it was pretty easy to set up when we switched to EasyTithe 3 years ago. Seems to be pretty easy for the donors

Setting up Forms is not very user friendly. (though it has improved from first platform). Customer service for settlements and other issues is terrible. I have waited on for more than an hour a few times and support tickets take 7 days or more for response. Currently, they have not deposited thousands of dollars in donations made 2 weeks ago. (They have not responded to our support ticket on this)

Hi Lisa, There was a error that subsequently caused a backup in our customer service queue. We acknowledge that this is in no way acceptable and are dedicated to timely and consistent donation experiences along with providing easy-to-reach team members to assist you when you need it. Thank you for sharing your experience as we actively work to make this right with you.

It enables our donors to give online.

Our donors are continually double charged. We have had multiple donors whose credit cards were declined in December - according to EasyTithe - but multiple charges are showing up in their statements. It took more than a day to get a response - and then only because we remained on hold for over an hour and a half. The customer service person was helpful - but not proactive. If we can tell him which...

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Hi Nola. Thank you for sharing here. We did experience an error and are working diligently to ensure that your experience is, in all ways, what you deserve. We acknowledge that you did not receive that. We do apologize and want to assure you that we are dedicated to providing both you and your donors an exceptional experience. Again, we appreciate you sharing.

The customer support at Easy Tithe is hard to top! We have had great success with the online chat feature as well as the telephone support line. In addition, their site is organized and easy to maneuver.

We recently tried to create a sign up form with multiple conditional sections on it. The form was not formatting correctly, and when we contacted Easytithe support, we found that we had added too many conditional sections to the form and only one or two tops were allowed in order to prevent the form from crashing. Small kinks like this seem to arise from time to time, but they have not been make it or break its for us. We have just had to be creative a find a way around them.

Thank you for the positive feedback, Rachel! We are thrilled to have the opportunity to serve your ministry well. Also, thanks for the feedback surrounding the conditional form elements. We'll pass this along to the product team as they continue to build the product into the future.

The mediocre user interface.

Terrible customer service when asking for help resolving issues, always long waits when you call, and then they usually just say "open a support ticket." Support tickets take weeks to resolve. Their online portal is really dated. They also have their own expensive payment processing company, deceptively called "First Data Client." This is not First Data, it is an Easy Tithe owned merchant. I know...

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