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Blackbaud Raiser's Edge NXT

Cloud fundraising and relationship management for nonprofits

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Blackbaud Raiser's Edge NXT Pricing, Features, Reviews and Alternatives

Blackbaud Raiser's Edge NXT product overview

What is Blackbaud Raiser's Edge NXT?

Raiser’s Edge NXT is a cloud based fundraising & donor relationship management software designed to cater the needs of small and midsize nonprofit organizations that offers donor management, contact management, database management and automatic payment functionalities within a single solution.

Key benefits of using Blackbaud Raiser's Edge NXT

The donor management functionality of the software allows users to manage the donor portfolio and donation pipeline remotely.

Analytics functionality helps marketers effectively drive data-driven campaigns and track the performance of each of their efforts.

Relationship management allows users to reach out donors using targeted messages from multiple channels.

Wealth Analytics feature allows users to find out bid donors and the amount they can be requested.
Raiser’s Edge NXT features crowd funding that allows evangelist to raise money on behalf of their organizations by leveraging all the social media platforms

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Knowledge Base
Chat

Training options

In Person
Webinars
Live Online
Documentation
Videos

Blackbaud Raiser's Edge NXT features

Functionality

4.1

/5

370
Total Features30 6 categories

Most valued features by users

Event Management
Membership Management
Volunteer Management
Donor Management
Online Giving
Pledge Management
Contact Management
Campaign Management

Functionality contenders

Blackbaud Raiser's Edge NXT users reviews

Overall rating

4.2

/5

370

Positive reviews

87%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.37/10
Rating distribution

5

4

3

2

1

177

146

38

5

4

Pros
I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

LH

Lauren H.

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product.

KG

Kelly G.

Hands down, what I like best about working with Blackbaud is the customer service and support we receive. They have a fantastic support line, knowledge base, and training packages.

HF

Heather F.

Cons
Once, we had a problem with tax receipting. It ended up being an apostrophe that was causing the problem, but it took weeks to have Blackbaud's staff to figure it out.

JM

Jeanne M.

I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.

AF

Aimee F.

Adding to the frustration is that it looks completely different from the old version of the software.

CF

Cain F.

Overall rating contenders

Overall Rating

Good and robust software!

Reviewed a year ago

Transcript

Simon S.: Hi, I'm Simon. I'm the Director of Technology at a private school, and I give Blackbaud Raiser's...

Josh H.

CEO

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

Designed for Large Nonprofits

Reviewed 9 months ago

Transcript

Josh: My name is Josh. I am the founder and CEO, and I give Blackbaud NXT three out of five stars. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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High end product, poor customer service

Reviewed 2 years ago

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.

Pros

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

Cons

The price point is high for what you are getting, and customer support for this product is extremely poor at best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Blackbaud

Reviewed 2 years ago

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Blackbaud is the best program for fundraising

Reviewed 2 months ago

I recommend Raiser's Edge NXT to everyone.

Pros

Easy & friendly user. I can print any reports that I need.

Cons

I don't have anything negative to say about this program.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Raiser's Edge Lifer Rant

Reviewed 6 years ago
Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Good and robust software!

Reviewed a year ago

Very good.

Pros

Integration with onsite systems made it easy to use.

Cons

Hard to train other users on how to use with our systems.

Blackbaud Raiser's Edge NXT FAQs and common questions

Blackbaud Raiser's Edge NXT has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Blackbaud Raiser's Edge NXT supports the following languages:
English


Blackbaud Raiser's Edge NXT supports the following devices:
Android, iPad, iPhone


Yes, Blackbaud Raiser's Edge NXT has an API available for use.


Blackbaud Raiser's Edge NXT integrates with the following applications:
Microsoft 365


Blackbaud Raiser's Edge NXT offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Knowledge Base, Chat

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