Salsa Engage Reviews

It had a lot of great features for advocacy and fundraising.

It was challenging to take advantage of all the features. It was not intuitive and it didn't do essential things needed to make it more useful such as plug in well with wordpress.

When using salsa, I like how the website is set up. I can easily find everything I am looking for. If there is something that I need to add, I know there is a feature for that.

The thing that is disliked about Slasa is that they are going out of business which forces our company to have to find a new system to track donors.

Ability to customize forms, events, fundraisers, etc

I wish there were more diverse templates to pick from. I am not the most creative and I would like to custom build forms and events from templates. The templates help boost my creativity so more would be better. Also, I do not like that I cannot keep the template pictures or icons when customizing a form or event. There should be a template photo or icon library available for customers to use.

I can't possible write 40 characters about what I like about this software.

It's hard to rate Salsa Engage without rating Salsa CRM as we used them in tandem. Having these two "sides of the house" made me insane.

We are very happy with the ease of using this platform.

The reporting function is always a struggle for us.

Geraldine - Thank you very much for taking the time to post a review!

The ability to create form letters and send them via email was much needed for our organization. Customer service is very helpful.

Salsa seems a little slow in adopting the latest features and some of the design elements could be more customizable.

Almost all the digital marketing tools you'll need in one platform. Social media and email marketing, custom donation forms, drip campaigns, peer to peer software, event registration and donor segmentation. These are just the pros of the marketing side. The CRM, formerly DonorPro, includes robust reporting and tracking for all your needs from donation tracking to notes to event management, volunteer management and membership management. Truly and all inclusive system that is getting better and better all the time.

There have been some growing pains that have been mostly worked out in the transition to convert DonorPro into the Salsa platform. Communication between the CRM and the marketing software is still not entirely fluid, but it gets the job done effectively after you fully understand the system from training. The social media scheduling tool needs a little work to get on the hootsuite or sendible level, but again it still functions well for an all-inclusive solution for no extra money.

Helps us do all of our engagement in one platform whereas we had multiple softwares before. Like the 'all in one' aspect of it. Good support team.

Many issues and lack of simple necessary functions. Email formatting issues, preview issues, viewer interface sorting issues, cumbersome editing, social media publishing is cumbersome. Overall, found many aggravating issues.

Hi Jacqueline - We are concerned about your review because this is the opposite of what we're hearing from our other Engage users. We will have our Smart Start strategist Ilona reach out to you immediately to see if we can help you get more comfortable with the tools.

The drag and drop functionality of designing a fundraising form or an email. Even people with limited technical experience can design an email with ease especially with their templates.

Limited amount of form field to ad to forms. This hinders the ability to capture additional information especially with tributes.

We have loved the functionality and ease of use of this software. We first tried a competitor and are grateful we made the switch. Once implemented it has been a great time saver.

There is always a learning curve, as this software has one as well, but the support staff is excellent and helps you through without nickle and diming you to death.

First let me say Customer Support is excellent. The team is always responsive in helping to solve problems. The software is easy to use and creating reports is very intuitive. We can easily produce mailing lists which was one of the main objectives in moving to Salsa.

Creating email newsletters in Engage is not the easiest. We find we cannot format the material as easy as some other email vendors. One cannot easily size a photo to match the side text. It seems as if the text and column spaces are fixed in size. If you are willing to accept less visually attractive end produce the system is fine. We are considering moving to another email vendor for sending Newsletters.

Its hard to pick one - customizable fields that still work with the query mechanism, the global change feature - powerful and easy, alongside that the ease with which you can back up and restore if you should happen to mess up (it happens), the clearly defined rules for creating user accounts, security roles, and limited accounts for volunteers. Pretty awesome software

Not much

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As a full service product Salsa is an easier to use alternative to Salesforce (I used Salesforce for several years).

The administrative area is very hard on the eyes, sometimes buggy and poorly designed. The templating feature is draconian and lacks modern features like drag and drop. I encourage Salsa staff to sign up for a Mail Chimp demo and looks at how easy it is to create templates, on the fly, with no need to manipulate or import code. This applies to the donation page templates as well. Also, there aren't enough built in reports and building reports requires a degree in Salsa. It would be good if Salsa integrated with a greater number of merchants.

Salsa provides us with most of the tools and products we need at a price affordable to small and mid-sized nonprofits. Their query and reporting tools are very robust and allow for detailed tracking of supporter actions.

It is fairly challenging to customize the look and feel of the donation and signup forms, and their out-of-the-box design is fairly clunky and not super modern. It would be nice if their developers were a little more receptive to working on customizations and improvements (as one-off projects outside of the monthly fee schedule).

Ease of use and export of information. I like both of these things about it.

Lack of customization. I do not like the lack of customization.

Reaching advocates via email is easy and the tracking tools are very helpful.

The donor database side of Salsa is not as robust as we'd like, but is mostly adequate.

Salsa is an all in one tool for Arts Alliance Illinois (AAI) and has tremendously streamlined our communications. As an advocacy organization we were limited in our options for an all in one CRM.

Moving from multiple specified tools into an all in one, we did loose some details and specificity that a tool designed specifically for 1 purpose serves.

It integrates our email, online donation, and advocacy needs in the same product.

Some of the email formatting is difficult. And my biggest pet peeve right now is that Salsa opens a new tab in my browser every time I want to sign in to Cosm. If you could just let it open in the same tab, that would be SO appreciated. Literally the only reason I am answering this survey.

This product is very easy to use. Sending mass emails, creating and managing groups. Salsa is good at responding and following up fast to clients requests for support of any kind.

The queries get a little complicated, but not impossible.

Staff is quick to respond and thoroughly explain any issues, whether they are technical or user errors. We like having everything in one place, from event coordination, to email blasts, donations, etc.

It's a little more technical to use than other products.

When evaluating products, it looks like a nice one-stop-shop solution. But I am totally dissatisfied with this product. The vendor misrepresented the product, and it does not function well for most online donation functions and is extremely hard to use.

1) The pages are not mobile friendly at all. 51% of donations come via mobile, and yet, the templates they provide are not adaptive to mobile. 2) Emails that you use through their system are not viewable in a browser. This is a huge issue if you want to forward your newsletter and fundraising emails. 3) Configuration and setup were a nightmare. It's not something that someone who isn't a high level it person could do. We spent tons of time and money getting it set up, and it still was barely useable even after all that effort.

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We cannot say enough positive things about Donor Pro. We are able to operate almost our entire office off of this software, and use it to accomadate the employees that work from home. It can easily be adapted to fit so many of our non-profits needs. We would be lost without it. The best thing about the company, by far, is their customer service. They always exceed our expectations. Our Director of...

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We have been customers for almost 4 years now and still have no negative feedback to offer.

This program is very, VERY user friendly. Not much training is necessary. I love the idea of having the User's Manual available online. And if you do have a program, customer service is excellent. Someone always gets right back to you within a timely manner. They welcome feedback from the users of the program which shows they are constantly looking for ways to improve their program!

Not really a con, but more of a recommendation. 1) having a place on the main constituent screen for an alternate e-mail 2) for the contact of the organization, it would be nice if it were broken down to 3 entries: title, first name, and last name.