Salsa Engage Reviews

Salsa Engage

Cloud-based fundraising & supporter engagement solution

3.77/5 (83 reviews)

jeffrey long

More Apple, Less PC: Incredibly Robust software, yet needs ease of use

Reviewed 2015-06-29
Review Source: Software Advice

The vast amount of robust capabilities built into the software platform, always finding new ways of accomplishing tasks and eventually easier ways of doing them.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Derek Belisle

Great Value and Functionality

Used daily for 1-2 years
Reviewed 2018-05-23
Review Source: Software Advice

I would recommend this solution over the other available nonprofit management enterprise solutions on the market. You get the most functionality for the money and they're constantly expanding the software's ability and support.Almost all the digital marketing tools you'll need in one platform. Social media and email marketing, custom donation forms, drip campaigns, peer to peer software, event registration and donor segmentation. These are just the pros of the marketing side. The CRM, formerly DonorPro, includes robust reporting and tracking for all your needs from donation tracking to notes to event management, volunteer management and membership management. Truly and all inclusive system that is getting better and better all the time.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Karen Shannon

So glad we switched!

Used daily for less than 6 months
Reviewed 2018-11-20
Review Source: Capterra

I'd recommend Salsa Engage to anyone who wants to streamline their online outreach, especially if you have a small to mid-size organization with a small but dedicated team . And if you use Salsa CRM, it integrates so beautifully, you'll be glad you make this move.First off, the superficial, but important fact that it looks great! It is also very simple to use. Getting our staff up a running with daily tasks, took only one or two hours of training, as opposed to weeks or months in Raiser's Edge. The templates are a great help and time saver. Even from scratch layout is super simple and intuitive. Engage offers expanded possibilities, like e-mail series, and A/B tests, and integrated donation pages, AND online advocacy! It has it all, with super built-in Analytics! Customer support, and our Success Coach, are key reasons for our success too! And, we are able to direct more resources to our projects, thanks to a real savings! Engage seamlessly integrates with the CRM which greatly simplifies data management. We still have room to grow with Engage, but are already achieving more that we ever could with Online Express. Salsa Engage beats it by miles!

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Erin Shehane

Salsa - flexible, multifaceted and great support team

Reviewed 2015-06-30
Review Source: Software Advice

Our non-profit aids other smaller non-profit organizations in outreach and advocacy efforts around a variety of issues. Salsa has been great for us because it so flexible and capable of many different types of outreach and advocacy. It has helped us with large scale campaigns and small scale, regular communication with supporters. We are even starting to use it for donor management. One really useful feature in Salsa is its ability to seemingly integrate into our webpage for advocacy actions, so folks can visit our page and take action without feeling like they're getting shuttled somewhere else where their contact information/identity may feel less secure. It is also fun to watch the action unfold and track response on the back end to evaluate the effectiveness of our campaign. The best part - if you run into a wall using the software, Salsa's support team is very quick to respond and amazingly helpful.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Beth Comeau

User friendly effective tool

Used daily for 1-2 years
Reviewed 2018-05-21
Review Source: Software Advice

We have been using Salsa for more than 18 months and are happy with the product. There have been numerous updates and improvements in social media sharing and other pieces since we signed on with Salsa, and we are happy with those changes. Customer support has improved dramatically since we first signed on, and I feel like we hear back with solutions to our problems, though sometimes I wish they could update incorrect legislative district information more quickly so that folks could take action when an issue is "hot." We use Salsa for advocacy actions, events, P2P fundraising, and donations and I feel like it is a very comprehensive tool to take care of all of those pieces of our work. I would recommend Salsa to organizations looking for online tools to advance their work. Easy to use for the staff person as well as for the end user Social share feature works well Customer service support is good Great insights and reports

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Paulette Hodge

Two organizations. Five years. Salsa makes it easy.

Reviewed 2015-06-29
Review Source: Software Advice

Simplicity of use - at least the basics - regardless of the web development skillset of the staff. The packages are also customizable for the needs of one's organization: if you need the whole kit 'n' kaboodle, you get it. If not, you get only what you need. You can also set permission levels for staff to control who can do what to which parts of the packages.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Shauna Soom

Salsa Engage improved our event management and communication

Used daily for 2+ years
Reviewed 2018-06-08
Review Source: Capterra

The event software allowed our small arts organization the ability to have online ticketing for events, which saved tons of staff time because they no longer need to take phone reservations. We have a better count of open to the public events also, because we ask supporters to make a no charge reservation online. The system put our e-mail communications together with all of our online communications. It is easy to use and the built in templates are simple to modify.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Ken Mowad

Salsa Engage

Used daily for 1-2 years
Reviewed 2018-11-30
Review Source: Capterra

Easy to use and support team is on top of their game. They always answer my calls and respond to me quickly. They helped me create some incredible reports, these reports that make my job easier. I find Salsa Engage is very easy to use and very easy to maneuver around. My questions are often answered just by playing around in the software. The support team is always helplful and they respond in a very timely manner

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Adrienne .

Business Manager

Used daily for 2+ years
Reviewed 2018-11-30
Review Source: Capterra

Salsa has a great training program and their customer service department is very friendly and is able to help me out when I need assistance. Salsa Engage allows a small nonprofit to afford customized event forms.Allows us to customize online forms for fundraising events at an affordable price. Easy to use and pull reports.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Olivia Collins

Salsa Engage for nonprofits

Used weekly for 1-2 years
Reviewed 2018-12-12
Review Source: Capterra

Its been ok. There are kinks that do sometimes get worked out by the company. Overall they have great customer service. So when I do have an issue, I get a quick response. Salsa generally has a user-friendly interface. Its a platform that be used for everything from E-blasts, to fundraising, to sign-up forms and so much more. I believe there are many told and functions that I have not had an opportunity to use.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Jamie Goodman

Gets the job done

Reviewed 2015-06-30
Review Source: Software Advice

Salsa provides us with most of the tools and products we need at a price affordable to small and mid-sized nonprofits. Their query and reporting tools are very robust and allow for detailed tracking of supporter actions.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Jacqueline Law

Does what we need but have come across many, many issues

Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Software Advice

We still use this software because we're already signed on and it does what we need. However, I have been very frustrated with it for some time. Helps us do all of our engagement in one platform whereas we had multiple softwares before. Like the 'all in one' aspect of it. Good support team.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Anonymous

Designed to make Life difficult

Used monthly for 2+ years
Reviewed 2018-09-20
Review Source: Capterra

We have been using it for two years and have done several events and countless email blasts and the learning curve is still way too steep. We frequently have requests for simple things like linking directly to the ticket sales page and we have to wait a year for implementation because the process is in a widget. We will be switching to something more user friendly. It was not as expensive as some of the other professional suites.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Karen Lauria

Good platform but needs some work

Reviewed 2015-06-30
Review Source: Software Advice

Salsa has provided great customer service -- whenever we have an issue, their tech support team gets on it ASAP and usually has everything resolved pretty quickly.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Steve Schifris

Chose Salsa after extensive trade study and so far am glad we did

Used daily for less than 6 months
Reviewed 2017-08-19
Review Source: Software Advice

Tough to choose among the many products out there, but Salsa was one of just a few that stood out above the rest for our needs. On my first pass I didn't include them in my top 5 down select, mainly because I thought having separate CRM and Engage products would be problematic. However Software Advice recommended taking a look, and when we did they ended up edging the competition. I spoke to a reference customer who said that the two products work well together, and was especially impressed with the progress the Salsa team has made in improving the products over the last year.Customer service and attentiveness have been great. Much more personal than some of the other big name products, where I felt like we were a number in their sales pipeline. Like the kick start process that Salsa has in place.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Kalyn Hoffman

Great drag and drop system!

Used daily for 1-2 years
Reviewed 2018-03-15
Review Source: Capterra

We can combine all of our external communications including event pages, donation pages, and email marketing into one platform!Love the easy marketing platform engage has built with the ability to craft visually dynamic emails and all of our event/fundraising pages!

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Lauren Muneoka

Great all inclusive product, attentive and helpful customer service.

Reviewed 2015-06-29
Review Source: Software Advice

I like that a variety of our needs are met by one sleek product. Not only is this convenient, not only does it centrally store our supporter data, it also provides invaluable context about that data, that would otherwise be very difficult to see. The ability to see these connections and trends is vital to the success of our campaigns.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Ziggy Jeffery

Mostly happy, but with some concerns.

Reviewed 2015-07-06
Review Source: Software Advice

As a full service product Salsa is an easier to use alternative to Salesforce (I used Salesforce for several years).

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Dan Magill

Saves a ton of time behind the scenes of nonprofit work

Reviewed 2015-07-23
Review Source: Capterra

Salsa has lots of features that save loads of time for a hard-pressed or over-extended nonprofit staff. Especially if you're relying mostly on volunteers. It helps keep track of donors -- how much and when they give. You can set up a peer to peer fundraising campaign so your supporters can have their own web pages to raise funds with You can set up a cause-campaign where you enable supporters to write letters to congressmen and other people in power. And it also easily collects and organizes information about donors and signups anytime someone enters their information. It can be set up to send out auto-responder emails any time someone gives or signs up. All this means you don't have to devote precious staff time to these tasks, once the Salsa system is in place. In addition, the customer support staff is highly responsive and works with you until things are working right. The only thing to be aware of is that a knowledge of html helps. If no one on your team has this knowledge, there are some features that will be harder to customize. There is a bit of a learning curve up front (anticipate spending a couple months getting things set up). Once it's "humming" along, it allows you to focus on other tasks -- the ones you'd rather be doing. Review from: www.proactivecontent.net

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

John Clark

You need to have a dedicated person to build, manage and run it

Used daily for 1-2 years
Reviewed 2018-10-09
Review Source: Capterra

You need to dedicate a person in your org to run this. Customer service will help you, but it's up to you to make it happen.It has some good features like custom donation pages that you can design as you want.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Dawn Serra

A good email and targeted letter solution

Used daily for 1-2 years
Reviewed 2018-06-11
Review Source: Software Advice

The ability to create form letters and send them via email was much needed for our organization. Customer service is very helpful.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Kathy Sakahara

Great data base, iffy editor

Reviewed 2015-06-30
Review Source: Software Advice

The ease of setting up and using advocacy actions, campaigns and petitions. Customer support has a very fast response, which is appreciated. The number of fields is great.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Tristin Mock

Satisfied with Salsa, but improvements can be made

Reviewed 2015-07-23
Review Source: Capterra

Pros: Great for integrating all parts of our advocacy and communications into a single platform. It's nice to know who took action on advocacy alerts, read emails, and attended events all in one place. Scoring and smart groups are great for segmenting your supporter list. I love the new integration to pull in information from social media accounts (for free!) Salsa always rolls out improvements to their service that are not an extra charge. Cons: I personally don't like the graphical interface. I think it could use a facelift to match modern design concepts. There are many features available that are free to use, but you have to request to have activated. I haven't been able to find a list of these features, so I tend to find them while reading through the knowledge center. I'd love for everything that's available to be activated upon opening an account, rather than having to discover and request the features. Although there is a spot that tells you when the last update to a supporter record was made, you cannot find out what the update was or who it was made by. Some of the query tools are a little bit difficult to understand, for instance using greater than and less than with dates rather than before and after.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Yun Ling

Very good product

Reviewed 2015-02-25
Review Source: Software Advice

When evaluating products, it looks like a nice one-stop-shop solution. But I am totally dissatisfied with this product. The vendor misrepresented the product, and it does not function well for most online donation functions and is extremely hard to use.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution

Ken Hook

We converted from another CRM to Salsa in May 2017. We are very satisfied with the move.

Used daily for less than 6 months
Reviewed 2017-08-16
Review Source: Capterra

Accurate data and ease of creating reports.First let me say Customer Support is excellent. The team is always responsive in helping to solve problems. The software is easy to use and creating reports is very intuitive. We can easily produce mailing lists which was one of the main objectives in moving to Salsa.

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Salsa Engage

Cloud-based fundraising & supporter engagement solution