Snowball Pricing, Features, Reviews & Alternatives

Pros
I liked how it was very easy to find the information that you were looking for. For my team and I we like/want/need platforms that are easy to use.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This software was such a blessing for our silent auction in February. I researched multiple options for our organization's first virtual auction and was blown away by how expensive everything has become. Other options are easily over $1,000, charge per "event", place strict limitations on the number of items/bidders, or charge insanely huge processing fees. Snowball was by far the most affordable choice and it offers unlimited items and bidders with a smaller processing fee. Additionally, the software fee is annual and we can use the platform as often as we want over the course of the year! We literally couldn't have met our event revenue goal if not for Snowball's affordability.

Cons
I'd like to see a "shopping cart" for bidders who win more than one item. We had multiple winning bidders who won more than one item and they had to pay for each thing separately. I've used auction platforms before that will take a winner's goods and put them into a cart for a quick, one-time checkout. Because we had winners with 3-5 items, a handful of them opted to send us a check for the entire amount since paying five different times was inconvenient. Being able to move the listed items would also be a great feature—we added items as they were collected/donated and then when we wanted to reorder the lineup, we had to delete every single item and re-create them to get them to appear in the order we wanted.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to use. Lots of help with technical issues.

Cons
Not as many options as more expensive text to give options.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I really like the ease of use. The software is intuitive. I appreciate not only being able to run a fundraising campaign, but I also like the ticketing feature. Moving to virtual concerts and not needing assigned seating, this basic ticketing feature has been a great low-cost way to sell tickets. I also like the reports and filter option. I can easily export data. Having the option of "text-to-give" is a nice feature and is easy to set up.

Cons
Although the pros far outweigh the cons, I would appreciate an easier way to reconcile deposits. The deposit detail provided doesn't always reflect actual transaction activity in the case of issuing refunds. Customer service does provide the detail, thought, when asked. Every once in a while, a purchaser has failed attempts at donating/purchasing a ticket. This usually leads to a double charge with the need to refund. My organization is still charged the processing fees. I would imagine this is "industry standard". I would love to have a way to send an email blast to event ticket purchasers. I was told this feature is "on the roadmap", though. One little con is not being able to highlight text to copy/paste when creating a campaign. If I highlight by clicking and dragging (out of habit), I typically get kicked out and loose edits.

Rating breakdown

Likelihood to recommend: 10/10

Pros
What I love most about this product is its customer service accessibility. While the product may not have all the bells and whistles that some more expensive lines have, the team is always ready and willing to make modifications so it fits your needs well.

Cons
Some features you find with pricier competitors are not available.

Rating breakdown

Likelihood to recommend: 9/10