Qminder Pricing, Features, Reviews & Comparison of Alternatives

Qminder

Queuing solution for walk-ins & waiting lines at stores

4.75/5 (20 reviews)

Qminder overview

Queue management for data-driven business success helps:

- Deliver an excellent customer experience
- Reduce wait time
- Increase business profitability
- Monitor service locations in real time
- Provide data for business decisions.

Qminder is trusted by industry leaders, such as Lyft, Uber, Taxify, Apple premium resellers, AT&T, Verizon, Johns Hopkins, and many more. Over 500 locations have served 36,000,000+ people with the help of Qminder.
Get started now. Free 14-day trial. No credit card required.
www.qminder.com

Pricing

Starting from
$299/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, Europe and 5 other markets, Germany, India, Latin America, Mexico, Middle-East and Africa

Supported languages

English
Qminder screenshot: Creating a new ticket by API integration with the webhook notificationQminder: TOP queue management system for data-driven customer experienceQminder screenshot: Mobile user interface that lets users access visitor volumes, employee performance, history logs and moreQminder screenshot: The solution enables users to gather student data and evaluate performance statistics to manage service levels and operating costs.

Qminder reviews

Excellent
15

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.9
  4.6
Gary Morgan

QMinder at the Kit Store

Used daily for 2+ years
Reviewed 2019-03-14
Review Source: Capterra

Since we started using QMinder we have seen an improvement in the interaction and usage of our department. Confused staff and students are a thing of the past with everyone aware of how to approach the queue that builds up at our department on a daily basis.

Pros
QMinder allows my department to ensure students are able to have peace of mind that they're in a real queue and will be dealt with by a staff member promptly. Having images of the staff members also means the students know who to approach at the department. The stats function allow us to review our staff rota and identify any pinch points in our service to ensure we're delivering a well staffed service.

Cons
I would like to see more options for opening and closing times, currently, due to our working hours, when we close QMinder, some students believe us to be closed for the entire day, even if we're just breaking for lunch. The ability to personalise and edit the messages displayed on the TV screen would be a huge assistance to my department too.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Dana Hooshmand

More than Queue Management - an Integral Part of Creating Outstanding Customer Experiences

Used daily for 2+ years
Reviewed 2018-09-19
Review Source: Capterra

Overall we were able to process a LOT more visitors, reduce wait times and capture a lot more information about visitors (thanks to the extremely sophisticated and well-documented API). It was a core contributor of an increase of efficiency, overall capacity and customer happiness.

Pros
I worked with Qminder across 200+ sites. What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of. It was easy to work with the Qminder team to initially set up the queue management system and tailor it to our tastes. They always gave us outstanding support.

Cons
There was a small amount of company friction as we had to move to Apple TV for the displays. But the interface improvements were worth it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Christina Lathrop

Qminder is a great product

Used daily for 1-2 years
Reviewed 2019-03-14
Review Source: Capterra

Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! I like that we have our own client representative; it makes communication easier and more direct. Qminder seems to really care about their customers because they seek feedback and they are constantly enhancing their product. Honestly, our business relationship feels more like a partnership.

Pros
Qminder has drastically improved our workflow by streamlining the process of how patients sign in. We now have a way to track our wait time and service time, and have statistics at our fingertips! It is easy to use for everyone (even those that struggle with technology). I like that Qminder is constantly working to add enhancements and improve their software.

Cons
I really don't have any complaints, Qminder is a great product for a great value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Naomi Elliott

Easy to use queue management tool to improve student experience

Used daily for 2+ years
Reviewed 2019-03-29
Review Source: Capterra

This is one of my favourite bits of software to manage. It always works, has a great UI, the students and staff both like it (which never happens with anything else), and it's always a joy to speak to the Qminder team and they keep adding even more awesome new features, which make an already great product even better. For something that seems quite a simple premise, they've entirely nailed the delivery. The stats are extremely powerful as well in order to evaluate the service.

Pros
It's simple to ease and very effective at what it does - It's straightforward for students to get the hang of and simple for staff to serve them with and keep track of what's happening

Cons
I can honestly say there's nothing I dislike about this software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Aaron Krassner

Great Customer Managment Software

Used daily for 2+ years
Reviewed 2019-05-31
Review Source: Capterra

The biggest issue we have solved was managing the flow of students coming in to take exam especially during our busy times. In the past they just came in and stood around in our reception area. Now they can walk around, study and relax until they are notified. It also takes the stress off of staff trying to get students seated too quickly which can result in mistakes.

Pros
Q minder is very easy to use and my staff within minutes were able to manage our que well. They have really good customer service and they are always here to help. Our students really like the text notification as well.

Cons
Nothing currently! At first we had some issues with updating the software but they walked us through everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Qminder pricing

Starting from
$299/month
Pricing options
Free trial
Subscription
View Pricing Plans

Standard: $329.00 per location/month
($299.00 if paid annually)
Pro: $599 per location/month
($549.00 if paid annually)
Enterprise: Custom pricing

Qminder features

API
Real Time Data
Reporting & Statistics
Workflow Management

Activity Dashboard (432 other apps)
Activity Tracking (280 other apps)
Audit Trail (260 other apps)
Auditing (318 other apps)
Automatic Notifications (434 other apps)
Billing & Invoicing (233 other apps)
Compliance Management (294 other apps)
Customizable Reporting (345 other apps)
Data Import/Export (318 other apps)
Document Storage (256 other apps)
Inventory Management (315 other apps)
Inventory Tracking (265 other apps)
Invoice Management (238 other apps)
Monitoring (240 other apps)
Real Time Reporting (244 other apps)
Third Party Integration (308 other apps)

Additional information for Qminder

Key features of Qminder

  • API Integration
  • Alerts/Notifications
  • Business Insights
  • Crowd management
  • Customer Loyalty
  • HIPAA Compliant
  • Multi-Office
  • Multi-Physician
  • Multilingual Support
  • Patient Queuing
  • Patient Registration
  • Patient Scheduling
  • Prioritization
  • Public Waitlist
  • Self Check-in
  • Visitor Check-in
  • Waiting Time Tracking
  • Waitlist Status Tracking
View All Features

Benefits

• Qminder helps businesses enhance the customer experience by reducing perceived times, matching customers with appropriate employees, and keeping customers informed about the queue status.

• The platform helps government sectors by managing the queues during permit applications, license collection, consultations and document renewal through visitor sign-in and virtual queue.

• Qminder comes with tools to gather feedback and data, enabling businesses to increase staff performance by identifying key areas of focus, balancing workload, and handling employee productivity.

• The solution provides data insights that help users discover idle, service and wait times to evaluate customer experience strategy.

• API integration lets users connect systems to other databases and third-party applications to help them expand business insights.