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Queuing solution for walk-ins & waiting lines

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Qminder Pricing, Features, Reviews and Alternatives

Qminder product overview

Price starts from

389

Per month

Per Feature

What is Qminder?

Queue management for data-driven business success helps:

Key benefits of using Qminder

• Qminder helps businesses enhance the customer experience by reducing perceived times, matching customers with appropriate employees, and keeping customers informed about the queue status.

• The platform helps government sectors by managing the queues during permit applications, license collection, consultations and document renewal through visitor sign-in and virtual queue.

• Qminder comes with tools to gather feedback and data, enabling businesses to increase staff performance by identifying key areas of focus, balancing workload, and handling employee productivity.

• The solution provides data insights that help users discover idle, service and wait times to evaluate customer experience strategy.

• API integration lets users connect systems to other databases and third-party applications to help them expand business insights.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Email/Help Desk
Phone Support
Knowledge Base
Chat

Training options

Documentation
Live Online

Qminder pricing information

Value for money

4.8

/5

87

Starting from

389

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Qminder features

Functionality

4.8

/5

87

Total features

39

4 categories

Most valued features by users

Alerts/Notifications
Third-Party Integrations
Reporting & Statistics
API
Data Import/Export
Customizable Reports
Workflow Management
Real-Time Data

Qminder users reviews

Overall Rating

4.8

/5

87

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.31/10
Rating distribution

5

4

3

2

1

73

13

1

0

0

Pros
What I appreciated most was the ease with which we could transform a sometimes chaotic check-in and queuing experience into a seamless one where visitors felt like they were taken care of.
It helps in gathering name and other information related to customers and helps in informing them about their queue status. It helps in providing customized experiences to visitors.
The queue management system is perfect for clinics, schools, and big stores. It helps in notifying automatically.
Cons
Cons would be a lot of our clients have learning deficiencies so it is difficult for some to navigate.
Lack of reminder system to remind departments to transfer patients to the next department. Lots of forgetting to transfer and patients having to wait awhile.
Sometimes agents forget to mark customers as served and there's no way to edit their service time, which can affect the performance data.
TC
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Tania C.

Human Resources, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Tania Review

Reviewed a year ago

Good we use it daily

Pros

Check in process, the check out process, easy to use

Cons

Not enough notifications- I wish there were more and frequent notification

JR
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Jennifer R.

Government Relations, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Senior Supervisor

Reviewed 2 years ago

I’ve worked with it for 3 years and I love it . Very user friendly

Pros

I like that it tracks customer flow along with service time . It also shows trends in the business needs.

Cons

Texting is an additional cost and it’s very convenient tool

zj
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zainab j.

Government Administration, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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easy to use

Reviewed a year ago

streamlining client

Pros

easy to use, ability to text client and leave notes

Cons

unable to reopen closed tickets which is needed when client has multiple needs

RL
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Rebeca L.

Public Relations and Communications, 201-500 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great!

Reviewed a year ago

It's very easy to understand and it's simplicity to navigate is great and i like simplicity.

Pros

How very simple and easy to navigate throughout the different icons.

Cons

If only the left hand side bar can separate the names once you have selected or called up the name.

AS
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Anthony S.

Consumer Services, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qminder makes it easy

Reviewed a year ago

it works grea and no real issues with the software. Any new changes are so seamless.

Pros

We love how it tracks the moment we enter the customer information

Cons

none at this time. It's hard to find any real issue with this product since it part of our daily workday.

Qminder FAQs

Q. What type of pricing plans does Qminder offer?

Qminder has the following pricing plans:
Starting from: $389.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Qminder?

Qminder has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Qminder support?

Qminder supports the following languages:
English


Q. Does Qminder support mobile devices?

Qminder supports the following devices:
iPad, iPhone


Q. Does Qminder offer an API?

Yes, Qminder has an API available for use.


Q. What other apps does Qminder integrate with?

Qminder integrates with the following applications:
Zapier, Gmail, Pipedrive, Acuity Scheduling, OneLogin, Okta, Slack, Typeform, SurveyMonkey


Q. What level of support does Qminder offer?

Qminder offers the following support options:
24/7 (Live rep), Email/Help Desk, Phone Support, Knowledge Base, Chat

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