Clockwork IT - 2026 Pricing, Features, Reviews & Alternatives

TotalCtrl by Clockwork IT - Field Service Management with AI Built In

Who TotalCtrl is for:

TotalCtrl is built for field service businesses running 10 or more engineers or technicians in the field - typically in renewable and solar energy, commercial HVAC and M&E, specialist technical field engineering, fire and security, facilities management, grounds maintenance, lift and escalator maintenance, pest control, or garage equipment maintenance.

If your business is coordinating a mobile workforce, managing vehicles and equipment across sites, and trying to cut down on admin between the office and the field, TotalCtrl is designed around exactly that problem.

What makes TotalCtrl different:

Most field service management platforms bolt AI on as a chatbot add-on. TotalCtrl has a native assistant called Jerrold working inside the platform itself. Jerrold helps office staff and field engineers find information faster, flags issues before they become problems, and cuts down the time spent digging through job records, spreadsheets, or asking a colleague. It's AI built into how the work actually gets done, not a separate tool bolted on top.

Beyond the AI layer, TotalCtrl covers the full operational picture:

- Scheduling and job dispatch - allocate and adjust jobs in real time as things change on the ground

- Route optimisation - reduce drive time and fuel spend across your mobile fleet

- Vehicle telematics - track vehicle location and driver behaviour to improve safety and lower running costs

- Asset, tool, trailer and container tracking - know where your equipment is and who has it, without the chasing

- Mobile apps for engineers - job details, forms, and updates on the move, syncing straight back to the office

- Reporting and dashboards - real visibility into jobs, costs, and performance without building your own spreadsheets

Why businesses choose TotalCtrl:

Clockwork IT has been building software to make businesses more efficient since 2003. That history means TotalCtrl isn't a platform built in isolation - it's shaped by two decades of working with field service businesses and understanding where time and money actually get lost: idle drive time, lost equipment, engineers waiting on information, and office staff manually chasing job updates.

TotalCtrl is also configurable. If your processes don't fit an off-the-shelf mould, we can configure the platform around your specific workflow, rather than asking you to change how you operate to fit the software.

Getting started:

TotalCtrl is designed to fit around how your business already works, not the other way round. Most customers are up and running within weeks, with the platform configured to their existing job types, sectors, and workflows from day one.

Support and onboarding:

Clockwork IT works directly with customers through onboarding and beyond - this isn't a self-serve tool you're left to figure out alone. Our team helps configure TotalCtrl around your existing processes, trains your office and field staff, and stays involved as your business grows or your requirements change.

Backed for the long term:

Clockwork IT is part of Banyan Software Group, a group that invests in software businesses for the long term rather than looking for a quick exit. That means ongoing investment in the TotalCtrl product roadmap and the team supporting it, giving customers confidence that the platform they choose today will keep evolving.

Next step:

If you're evaluating field service management software and want a platform that combines core FSM functionality with AI built into the daily workflow, book a demo with Clockwork IT to see TotalCtrl in action against your own use case.