Coherent Pricing, Features, Reviews & Alternatives

Coherent

CMMS, facility, asset, and equipment management software

4.2/5 (5 reviews)

Coherent overview

What is Coherent?

Coherent is a modular software for managing work orders, asset tracking, equipment maintenance, room scheduling, and more. The software is suitable for use across a range of industries, including parks and recreation, hotels, resorts, and casinos, facilities and property management, universities and school districts, churches, hospitals, municipal government, retirement homes, arenas and stadiums, plant operations, and many others.

Coherent’s built-in dashboards and calendars allow managers to plan and track work, and view key performance metrics across multiple sites. Monthly, weekly, and daily calendars are included, and work items can be filtered by site, technician, equipment type, status, department, and vendor. Users can submit work requests via web portal, email, or smartphone, with notifications automatically sent to managers for new requests. Managers can assign work items to vendors, technicians, or teams, and status updates are delivered to users when work is completed.

The Maintenance Advisor identifies and monitors key metrics including user logins and technician work completion, and generates suggestions designed to improve operational usage and deployment. A self-service portal allows vendors to submit hourly or fixed price bids for tasks, and record work performed and any associated costs. Key performance metrics can also be tracked to evaluate vendor performance. Coherent’s search tool enables users to locate work items, and pre-built queries can be utilized alongside custom filters to track tasks and costs by equipment type, site, technician, vendor, project, and more.
www.synergyinfosys.com

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English
Coherent screenshot: The dashboard gives users an overview of key performance metrics for multiple sitesCoherent 2Coherent screenshot: Work orders can be tracked by site, technician, priority, and moreCoherent screenshot: Work items can be filtered according to multiple criteriaCoherent screenshot: Custom filters can be created and saved for future useCoherent screenshot: The Maintenance Advisor generates suggestions designed to improve operational usageCoherent screenshot: Preventative maintenance can be scheduledCoherent screenshot: Users can track all open, overdue, and top priority issuesCoherent screenshot: Technician calendars can be shared with other users

Coherent user reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.0
  4.6
  4.8
Fatma H.

Great value

Used daily for 2+ years
Reviewed 2017-08-14
Review Source: Capterra

Ease of use and ease of set up. Very self explanatory and easy to implement. I have over 100 users and I've never once had to provide any direction as to how the work order entry functions.

Pros
One of the most valuable feature is that all of the data can be exported into a CSV so robust reporting can be created.

Cons
The limited reporting capability - I would like to see more analytics in the reporting, but for the value, it's still a fantastic product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tracy J.

Coherent is a great work order program for our agency

Used daily for 2+ years
Reviewed 2017-08-21
Review Source: Capterra

Pros
Easy use of software, reporting capabilities Can easily modify to meet our needs ED can log it to see what w/o were created, how long to repair, who did the work

Cons
Cant say anything. Should there be an issue or something we are trying to get out of the program, Jonathan is always helpful w/ the Coherent program. Only possible con; we cannot merge with our housing software programs to have a corresponding work order attached to a specific unit

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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dorothy l.

We use this only to schedule rooms for meetings.

Used daily for 2+ years
Reviewed 2017-09-12
Review Source: Capterra

printed schedule for security, maintenance and office staff

Pros
Because we only use this to schedule meeting rooms, we have found that it suits our purpose. Looking into eventually using to schedule van usage.

Cons
rooms, when added, are not in numerical or alpha order. must go down list. This takes up too much time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Darlene D.

Coherent Work Order Requests

Reviewed 2015-02-16
Review Source: Capterra

Coherent is a highly recommended, user-friendly and effective tool for any facilities maintenance group. It has tailored its Work Order Interface with specific features to meet the requirements of our organization's Maintenance Unit. The scheduling and management of all day-to-day activities are now better organized and all work requests are facilitated in a more efficient and timely manner.

Rating breakdown

Ease of use
Customer support

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Michael C.

Coherent Is Great For My Facility

Reviewed 2015-03-27
Review Source: Capterra

The Pros - coherent is always there for you with technical support. When you call , you get a tech to walk you through problems or if none are available , you get a call back usually within the hour.

Rating breakdown

Ease of use
Customer support

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Coherent pricing

Pricing options
Free trial
View Pricing Plans

Contact Synergy Information Systems for full pricing information.

Coherent features

Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Customizable Reports
Inventory Management
Mobile Access
Search/Filter

API (959 other apps)
Access Controls/Permissions (733 other apps)
Activity Tracking (631 other apps)
Compliance Management (731 other apps)
Data Import/Export (742 other apps)
Document Management (859 other apps)
Real Time Data (622 other apps)
Reporting & Statistics (970 other apps)
Reporting/Analytics (1127 other apps)
Status Tracking (622 other apps)
Task Management (601 other apps)
Third Party Integrations (850 other apps)
Workflow Management (786 other apps)

Videos and tutorials

Additional information for Coherent

Benefits

Technicians, managers, and administrators can track work tasks and scheduled preventative maintenance in the daily, weekly, and monthly calendars, with the ability to filter calendars by site, technician, department, vendor, equipment, work type, and more.

Users can submit work requests via web portal, email, or smartphone, and managers can approve and assign work items to vendors, technicians, or teams, with automatic status update notifications.

The vendor portal allows vendors to submit fixed price or hourly bids for tasks, and record the work performed and associated costs for each work order.

Users are presented with a role-based interface which displays all the features required to perform daily tasks.

Pre-built queries allow users to track routine tasks, and users can employ searches to track costs via equipment, equipment type, technician, department, site, vendor, or project, and create custom filters to refine search results.