L-mobile service - 2026 Pricing, Features, Reviews & Alternatives

L-mobile service is a field service management software that enables the optimization and digitization of customer service operations for companies of various sizes. The software delivers a unified platform for managing service workflows, from paperless back-office processes to digital scheduling and mobile data collection during service deployments. It serves small and medium-sized enterprises as well as large organizations in industries such as manufacturing, equipment maintenance, and technical field operations.

Functionalities include master data management that integrates with existing ERP systems to eliminate duplicate data entry and provide real-time information access. The digital scheduling board gives dispatchers a visual overview of service technicians, their capacities, and pending service orders to support resource-optimized route planning and transparent skill management. In the field, a mobile service application offers a portable knowledge database that grants technicians access to customer records, order details, and service histories even without an internet connection. Digital service reports are generated automatically from recorded work times, travel times, and material usage and can be signed electronically on site. Configurable digital checklists guide technicians through standardized procedures to maintain consistency, and an integrated augmented reality feature enables remote support through video calls, allowing experts to guide technicians on site.

L-mobile service integrates with a variety of ERP systems, including SAP and SAP Business One, Proalpha, Infor COM, Microsoft Dynamics Three Hundred Sixty Five Business Central and NAV, Sage One Hundred, and ALPHAPLAN. Data exchange between the field service management software and the ERP environment occurs in real time, making customer details, order information, documents, notes, and service histories accessible across teams.

The software is available as an on-premises installation or as a Software as a Service offering with automated maintenance and updates. Application programming interfaces are standardized for each supported ERP system, enabling efficient transfer of master and transaction data without manual re-entry. This integration reduces administrative burden and enhances data accuracy across the service lifecycle.