Dynamics 365 vs Act!

QuickBooks Online

Salesforce Sales Cloud

Jobber

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Support Engineer

It's helped us streamline our operations, and the customer support team is knowledgeable and responsive.

IT Service Desk Analyst

My experience with Dynamics 365 has been positive and I am happy to be exposed to such a well working complex system, it has provided lots of learning lessons and made me realise how certain sections within our business manage their campaigns and provide customer support on a daily basis.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Activity Tracking

Asset Lifecycle Management

Bank Reconciliation

Billing & Invoicing

Budgeting/Forecasting

Business Intelligence

Calendar Management

Calendar/Reminder System

Campaign Management

Campaign Planning

Cash Management

Chat/Messaging

Collaboration Tools

Commission Management

Compliance Management

Consolidation/Roll-Up

Contact Database

Contact Management

Conversion Tracking

Customer Database

Customer Engagement

Customer History

Customer Segmentation

Customizable Branding

Customizable Templates

Dashboard

Dashboard Creation

Data Connectors

Data Import/Export

Data Integration

Data Visualization

Dispatch Management

Document Management

Document Storage

Email Management

Email Marketing

Email Templates

Employee Management

Employee Scheduling

Expense Tracking

Filtering

Financial Analysis

Financial Management

Financial Reporting

Fixed Asset Management

For Call Centers

Forecasting

For Insurance Industry

For iPad Devices

For Medical Purposes

For Real Estate

For Startups

Fund Management

General Ledger

HR Management

Income & Balance Sheet

Integrated Business Operations

Interaction Tracking

Internal Chat Integration

Inventory Management

Invoice Creation

Invoice Management

Invoice Processing

Knowledge Base Management

Knowledge Management

KPI Monitoring

Labor Forecasting

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Scoring

Lead Segmentation

Maintenance Scheduling

Marketing Automation

Marketing Management

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Marketing

Multi-Currency

Online Invoicing

Opportunity Management

Payroll Management

Performance Metrics

Pipeline Management

Point of Sale (POS)

Profit/Loss Statement

Project Management

Prospecting Tools

Purchase Order Management

Reviews for Dynamics 365 come from a wide variety of industries, including computer software (10% of reviewers), information technology and services (9%), and education management (4%). The most frequent use case for Dynamics 365 cited by reviewers is CRM (34% of reviewers).

Users and use cases

Some reviewers feel Dynamics 365 offers reasonable pricing and appreciate the ability to select modules to control costs. However, users indicate the pricing structure is confusing, and some report high costs for advanced features and implementation.

Value for money

The Dynamics 365 integrations most frequently cited by reviewers are: Microsoft Outlook (an email management product rated 4.5 out of 5 for its integration with Dynamics 365), Microsoft Excel (a spreadsheet product, 4.7), and Microsoft SharePoint (a document management product, 4.5).

Integrations

Dynamics 365 is a CRM tool offering key features such as contact database, reporting/analytics, sales pipeline management, lead management, and task management, among others.

Dynamics 365

Web-based

iPhone

Android

Windows

Linux

Zoho CRM

NetSuite

SAP S/4HANA Cloud

Pipedrive

HubSpot CRM

SAP Business One

Salesforce Service Cloud

Agile CRM

Odoo 

SAP Customer Experience

Sage CRM

Mailchimp

Scoro

Trello

Professional

Enterprise

Premium

Disruptive and unpredictable updates

48% of reviewers feel negative about Updates in Dynamics 365. Reviewers report that frequent updates can disrupt workflows, introduce new bugs, or break existing customizations. They say updates are often rolled out without sufficient notice or documentation, forcing users to relearn features or troubleshoot unexpected changes. Some users mention compatibility issues with browsers or other Microsoft products after updates. Reviewers also express frustration with the lack of control over update timing and the need for manual intervention to maintain system stability, particularly in on-premise environments.

Challenging user onboarding

37% of reviewers feel negative about User Management in Dynamics 365. Reviewers indicate that onboarding new users is complicated, with a steep learning curve for those unfamiliar with Microsoft products. They say the interface can be overwhelming due to numerous features, windows, and tabs, making it difficult for first-time users to navigate. Some users report challenges in managing user permissions, adding members, and customizing the experience for different roles. Reviewers also mention that the minimum user requirements and lack of user-friendliness can deter adoption, especially for smaller organizations.

Frequent performance slowdowns

77% of reviewers feel negative about Performance and Speed in Dynamics 365. Reviewers report slow load times, laggy interfaces, and delays when handling large datasets or multiple integrations. They indicate that cloud-based operations can be sluggish, especially with slower internet connections or on mobile devices. Some users say frequent page refreshes, slow data uploads, and resource-heavy processes hinder productivity. Reviewers also mention that certain features, like reporting and data deletion, are time-consuming, and performance issues can worsen as database size increases or when running complex workflows.

Persistent bugs and glitches

75% of reviewers feel negative about Bugs and Issues in Dynamics 365. Reviewers frequently encounter errors, crashes, and unpredictable behavior, especially when managing large volumes of data or using certain modules. They say technical issues disrupt workflows, with some users experiencing compatibility problems across browsers and difficulties with integrations. Reviewers mention that troubleshooting can be challenging, support is sometimes unresponsive, and recurring bugs may persist through updates. Some users report that system errors, data loss, and frequent glitches undermine reliability and require additional time to resolve.

Complex and high pricing

Data Analyst

The pricing structure can also be perplexing due to the numerous lisencing choices and add-ons that can result in a sizeable expense.

Senior Engineer

Dynamics 365 can be expensive, and the costs can add up quickly, especially if a business requires multiple applications and features.

53% of reviewers feel negative about Pricing in Dynamics 365. Reviewers indicate the software is expensive, with costs escalating due to licensing, add-ons, and user fees. They find the pricing structure confusing, making it difficult to budget accurately. Some users say the high cost is a barrier for small businesses and startups, and that implementation and training add to the expense. Reviewers mention that the need to purchase multiple modules or features can make the total investment significantly higher than anticipated, especially compared to alternative solutions.

Comprehensive data tracking

Software Engineer

Dynamics 365 comes with lots of different features and functionality that provides various benefits to the customers such as tracking of clients, Financial monitoring and communications, Tracking of inventory and future predication of inventory.

97% of reviewers feel positive about Tracking in Dynamics 365. Reviewers appreciate being able to monitor customer interactions, sales pipelines, inventory, and project progress in one unified system. They find the platform’s customizable tracking tools essential for reducing reliance on spreadsheets and improving organization. Some users say it helps manage complex operations, from inventory management to financial monitoring, and supports collaboration across departments. Reviewers indicate that integration with tools like Power BI and Outlook enhances reporting and communication, making it easier to stay updated on key business metrics and customer activities.

Integrated team collaboration

Office Coordinator

The team feature is also really nice because we can keep each department's documents separate but also have the ability to share with other departments. And you can control who has editing privileges.

92% of reviewers feel positive about Team Collaboration in Dynamics 365. Reviewers appreciate the seamless integration with Microsoft tools like Teams, SharePoint, and Office 365, which fosters real-time communication and document sharing. They say the platform supports organizing work areas, assigning tasks, and managing permissions, helping teams stay coordinated and productive. Some users find customizable templates and dashboards useful for tracking project progress and workload distribution. Reviewers highlight that cross-departmental collaboration is enhanced, making it easier to manage projects and share information across the organization.

Holistic customer engagement

Manager Technical Support

Dynamic 365 maintains the data of the customer centrally with the help of which data can be used to further for improving business .It helps businesses streamline their operations, improve customer relationships, and drive growth by effectively managing and leveraging their contact data.

Accountant

Dynamics 365 accompanies a full exhibit of highlights and usefulness that permits following of customers, correspondences, possibilities, openings, and the full connection with your contacts.

90% of reviewers feel positive about Customer Relationship Management in Dynamics 365. Reviewers indicate the software provides a unified view of customer data, enabling teams to manage relationships, track communications, and personalize experiences. They appreciate the integration of CRM and ERP features, which streamlines operations and improves decision-making. Some users say AI-powered insights help anticipate customer needs and automate routine tasks. Reviewers find the ability to centralize customer information, manage sales and marketing activities, and generate detailed reports crucial for enhancing customer satisfaction and retention.

Collaboration improves because teams aren’t working in silos, and having real‑time data available across modules helps with faster, more confident decision‑making. While there are moments where the interface feels dense or certain customizations require technical expertise, the platform ultimately delivers a robust, unified environment that can genuinely elevate how a business runs.

IT Manager

Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place.

Manager

It needs ongoing attention - clean data, consistent processes, and decent internal ownership. If you’ve got that, it delivers strong value. If you don’t, it can feel like overkill.

People Business Partner

The ability to scale based on our needs as our company has grown has been a true asset, and the cost was supportive of our company's budget.

Senior Manager

Dynamics 365 is a fully comprehensive accounting system which has a variety of unique features which makes it stand out.

Overall, if you’re using it properly, it’s a powerful system that supports scale and gives you confidence in your data and pipeline.

admin

Customization, while powerful, can require technical expertise, and performance can occasionally be slow depending on the configuration.

Maintenance Lead

It is great, it is valuable for a big company having different sectors and department only need to pay for one software all others are included in it.

Account Executive

Overall, my experience with Dynamics 365 has been positive but it doesn’t have the WOW factor that other CRMs offer. While it gets the job done efficiently and provides solid functionality, the interface and features lack that extra level of innovation and polish seen in other platforms.

Head of Digital

As a non-profit, we find the flexibility to develop a number of different applications and processes to manage multiple revenue streams, track donor, supporter and customer data, giving us a genuine 360 view of those we engage with.

Software developer

Customer service for supporting tickets,email marketing,automates financial management , helps manage project resources,timelines and budgets.

Innovation director

It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.

Strategy Advisor

I like Dynamics 365 for its comprehensive suite of business applications that seamlessly integrate to streamline operations, enhance customer relationships, and drive business growth.

web designer

Microsoft dynamics 365 offers a comprehensive suite of applications design to enhance business operation across various function such as sales, customer service, marketing, finance and more.

director

My company is Digital Marketing, this application improved my operations and was able to deliver my content more quickly and consequently my clients were more satisfied because I was able to archive data and update records

ServiceNow Consultor

Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making.

Director

The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data.

Teacher

Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.

Dynamics 365 vs Act! Comparison (2026)

Dynamics 365

Act!

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives