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Equips Pricing, Features, Reviews and Alternatives
Equips FAQs
Equips product overview
What is Equips?
Stay on top of maintenance management with Equips, the ideal software solution for businesses utilizing external service vendors for their equipment maintenance needs. With Equips, you not only retain full control of your equipment but also allow your team to do their best work by simplifying complicated and time-consuming processes associated with managing and maintaining equipment.
Key benefits of using Equips
• Keep manufacturer and device information in once centralized place.
• One portal, one process for all service requests.
• Log an issue in as little as 15 seconds.
• Need a vendor? We can connect you with one.
• Industry benchmarking, RFP support, and more.
• See event history and identify common problems.
• Automatically record issues in the database, along with notes and actions.
• Stay up to date on issues and repair notifications.
• Create tailored views for different roles in your organization.
Typical customers
Platforms supported
Support options
Training options
Not sure about Equips? Compare it with a popular alternative
Starting from
50
/user
Per month
Starting from
65
/user
Per month
Equips pricing information
Value for money
4.7
/5
43
Starting from
50
/user
Per month
Pricing options
Value for money contenders
Equips features
Functionality
4.6
/5
43
Total features
47
4 categories
Most valued features by users
Functionality contenders
Equips users reviews
Overall Rating
4.7
/5
43
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.63/10
32
11
0
0
0
Overall rating contenders
Adam T.
Banking, 51-200 employees
Used daily for 2+ years
Review source
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Having a contract with Equips has allowed us to have a better idea about our costs over the contract. It is a very straight forward and transparent company and they have allowed us to focus on our end customer instead of a piece of equipment.
The best thing about this software is that it is easy for frontline team members to use and dispatch support for their equipment. They are able to dispatch a technician quickly and efficiently. Billing is also streamlined. Customer service is also great.
Sometimes adding a new user has been clunky. I lost some functionality, but customer service fixed my issue immediately.
Hi Adam, thank you for your kind review. We are happy that you have been able to focus more time on helping your customers. We appreciate having you as a customer!
Deanna C.
Financial Services, 201-500 employees
Used daily for 2+ years
Review source
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One place for all service calls to be placed is very helpful. The Equips team in all parts are all very friendly, communicate so well, and just always make every effort to make our company #1. Nothing is too small or hard for them to help us with.
The step by step putting in a service call and how easy it is. All our branches use it and it is simple for them to understand without much training.
I don't have any cons at this time. When things come up I feel they always get addressed to where I have any cons.
Hi Deanna, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying our product. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Tracy S.
Banking, 51-200 employees
Used daily for 2+ years
Review source
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In card role we use to place service requests. Fast and easy.
I have only been using this for a few months.
Hey Tracy, thanks for using Equips. We enjoy having you as a client. Have a good one!
Pedro R.
Financial Services, 201-500 employees
Used weekly for 2+ years
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The equips software is easy to use and helps us manage our equipment and service tickets, while being reasonably priced.
The invoicing from 3rd party vendors is annoying and occasionally confusing. We never went through this at first with Cummins Allison units, but once we added Ricoh printers we now get service tickets, invoices, and unpaid balance statements from Ricoh. I've tried explaining to staff at Equips but it seems to go on deaf ears or like I'm bothering them, so I just leave it alone and have not added anymore equipment yet until that gets resolved. Even now, I'm still dusputing invoices and statements with Ricoh through service calls placed via Equips platform.
Hi Pedro, We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer input seriously and are committed to making things right. We will pass along your feedback to our team so we can take the necessary steps to improve our product. Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.
Kevin K.
Banking, 501-1,000 employees
Used daily for 2+ years
Review source
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Good. It's easy to use and our Rep, [SENSITIVE CONTENT] has always been super easy to work with, No matter how many dumb questions we have ... ;)
The software is pretty straightforward and easy to use. buttons are big enough to easily find and its simple. (Not overcomplicated like some other software applications)
I wish the equipment list columns fit on one page. I don't like that I have to scroll right to see everything (or I don't realize that the view is customizable, and I could change it)
Thank you for your kind words, Kevin. We will pass along your feedback to our team to help us make the software even better. Please feel free to reach out to your account manager with any further comments, concerns or suggestions. Thanks!
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