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FSM Grid
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel field service management solution
Table of Contents
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FSM Grid - 2026 Pricing, Features, Reviews & Alternatives
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FSM Grid overview
What is FSM Grid?
FSM Grid is an AI/IoT enabled, omnichannel field service management solution that automates scheduling, routing, work orders and inventory control. This solution brings customers, field resources, back-office teams, managers, vendors and decision makers together in one single platform.
Some of its main features include scheduling, dispatching, work order management, IoT predictive maintenance, location management, inventory, and SLA management to automate and improve field service operations. This platform also offers a customer portal, vendor portal, admin/user portal, and mobile application.
Other features include:
- Self-service customer portal, instant maintenance reports and digital sign-off.
- Customized checklists for compliance and work orders.
- Locate, monitor and track technician’s activities in real time.
- View real-time insights, access to data, customized reports and connections to collaborative channels.
FSM Grid is user friendly and can be deployed either as a cloud-hosted or on-premise application to all sizes of businesses in the service Industry.
Key benefits of using FSM Grid
• Increased first time fix rates and reduced turnaround time
• Improved customer service and retention
• Customized checklists for compliance and work orders
• Increased field technician productivity, engagement and tracking, Mobile App
• Multi-vendor scheduling and management
• Increased profits and reduced service costs
• Real time visibility of your business- Dispatcher dashboard, Client portal & more
• Reduced equipment down time- IOT based predictive, proactive maintenance
• Can easily integrate with any existing systems (ERP, CRM, etc) as required and push/pull data as needed
Starting price
Alternatives
FSM Grid’s user interface
FSM Grid reviews
Overall rating
5.0
/5
2
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
5
4
3
2
1
2
0
0
0
0
FSM Grid's key features
Most critical features, based on insights from FSM Grid users:
All FSM Grid features
Features rating:
FSM Grid alternatives
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FSM Grid support options
Typical customers
Platforms supported
Support options
Training options
FSM Grid FAQs
FSM Grid has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does FSM Grid support?
FSM Grid supports the following languages:
Arabic, English, French, Spanish
Q. Does FSM Grid support mobile devices?
FSM Grid supports the following devices:
Android, iPhone
Q. Does FSM Grid offer an API?
Yes, FSM Grid has an API available for use.
Q. What level of support does FSM Grid offer?
FSM Grid offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)