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FSM Grid

Omnichannel field service management solution

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FSM Grid Pricing, Features, Reviews and Alternatives

FSM Grid product overview

What is FSM Grid?

FSM Grid is an AI/IoT enabled, omnichannel field service management solution that automates scheduling, routing, work orders and inventory control. This solution brings customers, field resources, back-office teams, managers, vendors and decision makers together in one single platform.

Key benefits of using FSM Grid


• Increased first time fix rates and reduced turnaround time
• Improved customer service and retention
• Customized checklists for compliance and work orders
• Increased field technician productivity, engagement and tracking, Mobile App
• Multi-vendor scheduling and management
• Increased profits and reduced service costs
• Real time visibility of your business- Dispatcher dashboard, Client portal & more
• Reduced equipment down time- IOT based predictive, proactive maintenance
• Can easily integrate with any existing systems (ERP, CRM, etc) as required and push/pull data as needed

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
24/7 (Live rep)

Training options

In Person
Documentation
Live Online

FSM Grid features

Functionality

5.0

/5

1

Total features

29

5 categories

Most valued features by users

Alerts/Notifications
Activity Dashboard
Third Party Integrations
Reporting & Statistics
API
Real Time Data
Workflow Management
Mobile Access

Functionality contenders

FSM Grid users reviews

Overall Rating

5.0

/5

1

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

Overall rating contenders

FV
AvatarImg

Fantasia V.

Medical Devices, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lomaen Medical FSM Grid review

Reviewed a year ago

The experience has been a good one for the most part, we are able to be a lot more productive and keep better track of whats going on, since we have implemented this software and the delevopment team has been amazing in helping us customise the software to be exactly what we wanted and are always willing to offer their time & assistance.

Pros

The software has all of the elements we need, without being overly complicated. The scheduling and live statuses are a huge benefit as we are able to keep track of our techncians and offer our clients real-time accurate time estimates for their issue to be resolved as well as always having a complete work history to refer back to whenever we need.

Cons

The initial process of importing all of our information, customising the software to suit our needs and getting our team to all use the system, was frustratng at times as it took a while for us, but once it was done, it was a pleasure to use.

Vendor response

Thanks for your positive feedback!

FSM Grid FAQs

Q. Who are the typical users of FSM Grid?

FSM Grid has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does FSM Grid support?

FSM Grid supports the following languages:
Arabic, English, French, Spanish


Q. Does FSM Grid support mobile devices?

FSM Grid supports the following devices:
Android, iPhone


Q. Does FSM Grid offer an API?

No, FSM Grid does not have an API available.


Q. What level of support does FSM Grid offer?

FSM Grid offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)

Common FSM Grid comparisons

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