Icertis (ICM) Pricing, Features, Reviews & Comparison of Alternatives

Icertis (ICM)

Leading Enterprise Contract Management Platform in the Cloud

4.43/5 (37 reviews)

Icertis (ICM) overview

What is Icertis (ICM)?

Icertis, the leading enterprise contract management platform in the cloud, helps companies unlock the full business value of their contracts to increase revenue, reduce cost, accelerate cash flow and minimize risk. The adaptable, AI-infused Icertis Contract Management (ICM) platform quickly turns contracts from static documents into strategic assets. Today, Icertis, the analyst-validated industry leader, is used by innovative companies like Airbus, BASF, Cognizant, Daimler, Johnson & Johnson, Microsoft and Sanofi across 90+ countries to manage 7.5 million contracts governing more than $1 trillion. 
www.icertis.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Icertis (ICM) screenshot: Alerts & Remiders (Renewal, Termination, Payment) - The ICM notification center sends automated emails related to contract expiry, termination, approval, obligations, actions, etc. to the subscriber's email account.Enterprise Contract Management: Accelerate, Protect and Optimize Your BusinessIcertis (ICM) screenshot: Audit Trails and Version Control - ICM captures detailed audit trail of all updates and actions made on the contract such that the history can be exported, searched and reported on.Icertis (ICM) screenshot: Configurable Dashboard - The ICM's highly configurable role-based dashboard enables you to track key metrics and gain better visibility into your overall business operations.Icertis (ICM) screenshot: Contract Template Creation - ICM enables users to add clauses from library, tag attributes, define the signature tags and place composite assembly controls.Icertis (ICM) screenshot: Contract Templates - ICM offers complete template cycle management including: version management, history, approval workflow, localization, rules support, & extendable data model.Icertis (ICM) screenshot: Contract Tracking and Compliance - ICM dashboard offers visibility into the performance of contracts by region, language, and suppliers, against various criteria to meet compliance needs.Icertis (ICM) screenshot: E-signature - ICM offers packaged adapters with Adobe Sign and DocuSign. ICM also integrates with other global esignature providers.Icertis (ICM) screenshot: Icertis Mobile App - iOS and Android app that enables ICM users to view dashboards, tasks, and obligations, and to take actions (like approve, reject, delegate, search, etc.) - all within the phone app.Icertis (ICM) screenshot: Managing Negotiation and Approval Workflow - ICM offers a two way sync that redlines and auto compares all information (including clauses, metadata, and tables) for new versions.Icertis (ICM) screenshot: Outlook Plug-in - ICM has a MS Outlook plugin that enables uploading emails/related documents and mapping them to the agreemnet in the system from within outlook.Icertis (ICM) screenshot: Risk Dashboard - ICM dashboard provides the visibility into the different kinds of risks embedded in contracts and their magnitude.Icertis (ICM) screenshot: Self-service Contract Creation - ICM's configurable wizard - based on text and guided flows enables true self-service capabilities that are governance enabled.Icertis (ICM) screenshot: Supplier/Customer Collaboration - ICM collaboration portal is a comprehensive portal that enables supplier collaboration with sourcing, agreement negotiations, as well as agreement administration.Icertis Contract Management Product Demo VideoIcertis Contract Management Platform Demo

Icertis (ICM) reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.3
  4.4
  4.3
Scott Moore

Icertis Contract Management

Used daily for 2+ years
Reviewed 2019-02-13
Review Source: Capterra

Our company implemented the Icertis platform in 2016. It has completely transformed our CLM process. We thought we were buying a software package, but instead got a CLM platform that completely transformed our approach to contracts. We have reduced turnaround time and have greater visibility of our contracts and commitments. We are coming to the end of our three year contract and have already committed to signing a new three year contract. Icertis has been a great partner and we are excited to continue our relationship well into the future!

Pros
The Icertis platform is very user friendly and intuitive. The functionality allows flexibility and customization. Using Icertis makes your CLM process seemless across the organization. The reporting capabilites are very useful and system reliability is flawless. Icertis customer service is second to none. The vast majority of our helpdesk tickets have been resolved in less than 24 hours.

Cons
From an administration standpoint, if you make a mistake and move a document to executed state, you cannot "undo" the mistake and instead have to enter a helpdesk ticket to get the issue resolved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Deb Voronkov

I sourced, and implemented this tool for our Global buy side

Used daily for 2+ years
Reviewed 2018-04-24
Review Source: Capterra

One uniform database for all of our buy side agreements across the globe. We have consolidated many systems to one.

Pros
Ease of use, support and service. People are fantastic to work with. The tool is best of bread with improvements to come. The project teams that I have worked with have gone above and beyond to ensure that our needs were met, on time, and on budget. I have been very pleased with the tool. My users as a whole have also appreciated the search features and the ability to setup deviation approvals. Very pleased with the technology and the people.

Cons
It takes a bit of time to configure the tool and get it to work. Once it is setup it works flawlessly. I wish that the tool had more features for the negotiation portion of the clm

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Phil Rietberg

It has been ok

Used daily for 6-12 months
Reviewed 2018-05-17
Review Source: Capterra

At this time I do not have any other than the company is dedicated to it. I will be 100% behind it because I am 100% behind my company.

Pros
There is not anything at this time I feel there is a Pro to the software. It is part of my company and I need to learn it.

Cons
The program is classic legal products and is a large step back from ease of use systems. The system has too many areas to go to and you cannot put them together for seamless functionality

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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David Massie

Game changer for our contract process

Used daily for 2+ years
Reviewed 2018-09-04
Review Source: Capterra

The implementation and go live were highly supported and done on time and on budget. We have gained a highly controlled contract process and financial model approval flow as well as a central repository for all of our documents. The ability to administer most changes we need in the system ourselves with little or no support is a bonus.

Pros
Full featured platform that provides us control over much of the configuration and the contract elements we use. Work flows for approvals is a key to our process and ICM worked with us to fit a specific need without any customization. Ease of use, extremely good customer support and responsiveness to issues.

Cons
There are a few steps that require more clicks to access than is preferred. I believe the new UI will provide some improvement there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Trevor Johnson

Icertis made creating NDAs a breeze.

Used daily for 1-2 years
Reviewed 2018-04-24
Review Source: Capterra

Pros
I like the ease of use for this software when creating NDAs and other smaller documents. The integration with DocuSign is seemless and internally the process is much more efficient. I also like that it is a hub for all of our users to store their contracts, when in days past we had to go looking for documents in personal folders.

Cons
It's a bit clunky with larger agreements and much of then negotiations have to take place outside of the software. I also dislike how many updates I get when creating a single document, something I'm sure I could turn off but I have yet to find out how. It is also a bit of a bear to upload contract on third party paper to the system, something I believe is about to change.

Rating breakdown

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Ease of use
Features
Customer support

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Icertis (ICM) pricing

Pricing options
Subscription
View Pricing Plans

Contact Icertis for full pricing details.

Icertis (ICM) features

API
Activity Dashboard
Automatic Notifications
Compliance Management
Monitoring

Activity Tracking (326 other apps)
Audit Trail (316 other apps)
Auditing (359 other apps)
Billing & Invoicing (299 other apps)
Customizable Reporting (411 other apps)
Data Import/Export (386 other apps)
Document Management (313 other apps)
Document Storage (308 other apps)
Inventory Management (422 other apps)
Inventory Tracking (332 other apps)
Real Time Data (339 other apps)
Real Time Reporting (296 other apps)
Reporting & Statistics (521 other apps)
Third Party Integration (426 other apps)
Workflow Management (423 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Icertis (ICM)

Key features of Icertis (ICM)

  • Completion Tracking
  • Approval Workflow
  • Contract Drafting
  • Contract Templates
  • Government Contracts
  • Speciality Contracts
  • Supports Active Directory integration
  • Recieve automatic risk alerts and contract status reports
  • Manage contract risk and compliance
  • Digital signature support for authorization
  • Create standardized, approved contract templates
  • Secure collaboration portal for employees and vendors
  • Full text search capabilities for querying contracts
  • Template lifecycle management capabilities
  • Integration add-ins for Microsoft Word, Excel and Outlook
  • Dedicated proposal building and management features
  • Clause and template management features
  • Configurable analytics dashboards offering real time insight
  • Record contractor info and map agreement relationships
  • Milestone tracking with histories and audit trails
  • Approval processes for contracts, clauses and templates
  • Contract drafting and approval tools
  • Version management controls for clauses and templates
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Benefits

Be up and running in weeks, not months, with a solution so intuitive everyone can be an expert user.

Ensure compliance by proactively monitoring contractual obligations and deviations.

Leverage the power of automation to identify, assess and mitigate risk.

Exchange data with the ERP, financial, and procurement systems that are vital to the growth of your business.

Use one contract management platform across your entire enterprise, with the ability to easily create localized variations in workflow, rules and templates.